Manager Project

Gordon Shenkle

Greater Atlanta Area 770-***-**** ********@**********.*** www.linkedin.com/in/gshenkle

IT Manager / Certified Information Systems Security Professional (CISSP)

Well-rounded, solutions-oriented IT manager with the CISSP and CompTIA Security+ certifications. Background includes

PC system hardware and software – installation, use, and maintenance of all versions of Microsoft Windows, and IIS and

Apache servers. Strong leadership, design, and trouble-shooting skills.

Expert knowledge as a network architect of Cisco products, protocols, and programming of routers and switches including

models 2xxx, 3xxx, 5xxx, 6xxx, Local Director, PIX, and other devices. Senior UNIX administrator on HPUX, Solaris,

and Linux. Expert PC programmer in Visual Basic and TopSpeed Clarion; mainframe programmer in PL/1, COBOL, RPG,

and Assembler languages. B.S., Information Systems. Core competencies include:

IT management. As Senior Technical Support Account Manager at McAfee, one of 45 support account managers

who provide 24/7 technical support to 300 accounts in North America. Currently assigned to provide “platinum”

support to 16 Fortune 100 accounts; this represents 400K users. As an IT project manager at SITA, managed up to

five team members on multiple projects over multiple years.

Information security. Certified Information Systems Security Professional (CISSP). Serve as a trusted advisor to

McAfee accounts for their security posture and implementation of McAfee and other vendors’ products. Visit

approximately 32 sites per year over the last 3 years to address SLA issues, PCI compliance and provide security

consulting services. For example, identified a need for a customer that led to an additional $1M, three-year

agreement.

Project management. For 6 of 18 total years at SITA years managed or served as a key activity manager on 15

projects that had budgets up to $1M, timeframes up to six months, and as many as 15 team members. Managed a

budget of $1M toward multiple global WAN implementations in the span of one year. Increased network stability and

security for local a Metro Area Network, while simultaneously implementing multiple WAN projects.

Professional Experience

2004 – Present McAfee Inc. Atlanta, Georgia

Headquartered in Santa Clara, California, McAfee is the world’s largest dedicated security technology company. After a

$7.68B acquisition in February 2011, McAfee is a wholly owned subsidiary of Intel.

Senior Technical Support Account Manager

One of 45 support account managers who provide 24/7 technical support to 300 accounts in North America. Currently

assigned to provide “platinum” support to 16 Fortune 100 accounts; this represents 400K users.

As a resolution specialist for service level agreement (SLA) issues, manage an average of 25 tickets per day; which

include customer escalations.

Visit approximately 32 sites per year to address SLA issues and provide security consulting services. Visits could

include an audit of McAfee software usage to ensure PCI compliance. Act as a trusted advisor to ensure maximum

security value for the dollars spent in security.

Frequently identify additional revenue opportunities. For example, identified a need for a customer that led to an

additional $1M, three-year license for an expanded product offering and three years of platinum support.

Recognized expert in McAfee Security software and appliances (computers that scan emails and traffic).

2009 – 2013 SafeRxNet Atlanta, Georgia

VP Technology / Security – Founding Partner

Startup company; the company’s motto is “saving lives one prescription at a time.”

1995 – Present Shenkle IT Solutions Atlanta, Georgia

Independent Consultant / Programmer

Consultant for IT solutions and development for 12 companies.

Sole IT consultant and developer of custom business software solutions for an independent distribution company.

Developed the technology platform that enabled growth from $2M to $160M. Programmed in TopSpeed Clarion

Professional Developer, Clarion 3, and Clarion for Windows.

Gordon Shenkle Page 2

2002 – 2005 DeKalb Technical College Atlanta, Georgia

Adjunct Instructor

Taught five topics (about 25 times) regarding Unix/Linux installation, maintenance, and programming.

Instructed CompTIA A+ and Network+ certification classes to up to 45 students at a time.

1984 – 2001 Societe Internationale De Telecommunications Aeronautiques (SITA)

Atlanta, Georgia

SITA is a multinational information technology company that provides services to the air transport industry.

Senior Technical Support Analyst / Technical Researcher 1996 – 2001

Built and managed a team of 5 Cisco switch, router, and UNIX and PC administrators for 6 years. This included

setting goals and metrics for the team and ensuring that personally developed policies, plans and procedures were

followed. Established this team as the first dedicated resource for sustainable, secure IT Networking.

Mentored team in network design and maintenance. Planned, designed, implemented, debugged, secured, and

managed the TCP/IP networking user connectivity for 600+ users connected to the mainframe and server networks.

Managed individual projects for each airline requiring separate coordination, disaster continuation planning, and

security analysis.

Coordinated user X.25 and Frame Relay connections to mainframes.

Redesigned the SITA corporate network hub in Atlanta. This was a complete redesign of the LAN/WAN for 900+ PC

and Unix workstations contained within three buildings at two metro Atlanta locations.

Managed the SITAWeb project. This project hosted airline home pages. Designed the LAN infrastructure to support

this project. Also administered the server and coordinated the server and firewall interfaces.

Senior Application Analyst, PC Products and Quality Control 1995 – 1996

Utilized extensive outside personal experience gained testing PC software.

Provided first line support between the user community and programming by taking trouble reports for problems as

well as instruction to users of the software. Prioritized staff resolution of user problems.

Senior Programmer / Analyst 1984 – 1995

Implemented the first LAN within SITA’s Atlanta operations. Provided LAN/PC support after implementation.

Identified tools to improve documentation and readiness of existing programs and procedures.

Developed and supported the fare extraction program to obtain fare data on tape for fares book production.

1982 – 1984 Rockwell International Defense Electronics Operations Newport,

Rhode Island

Rockwell was a large defense contractor. They were purchased by Boeing in 1996 for $3.2B.

Technical Staff Member

Supported the Navigation Subsystem Development Agency, part of the Naval Underwater Systems Center.

Provided system expertise in the development and integration of the Navigation Subsystem.

Held a “Secret” security clearance.

Education, Professional Development and Certifications

B.S., Information Systems The University of South Dakota Vermillion South Dakota

Professional Development

American Management Association: project management.

Company sponsored training courses in: project management, total quality management, quality improvement, and

professional and personal development.

Gordon Shenkle Page 3

Certifications

Certified Information Systems Security Professional (CISSP)

CompTIA Security+ / Certified Security Career Professional (CSCP)

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