Engineer Network

Frank D. Dixon IV

*****.*****.**@*****.***

PROFESSIONAL SUMMARY

Maste r’s Certified PC Services/Support, Network Administration, and I T P roject

M anager w ith 13+ years of experience: Extensive experience in PC maintenance,

t roubleshooting, and support; expert in server and network setup, support, maintenance, and

t roubleshooting; skilled in e-mail maintenance and archiving for corporations and government

agencies; proficient problem solver and client services professional.

K ey Technology Experience :

• P roficiencies: Microsoft Office suite, VMware ESX Server 4.x, Messaging Architects

Netmail 5.x.

• Networking: W indows and Linux based networks and services (i.e., Active Directory

Domains, WINS, DNS, DHCP, NAT, and Group Polices); TCP/IP-based Ethernet networks,

w ireless networks, and network devices; GroupWise 8.x e-mail administration.

• Operating Systems: M icrosoft Windows 9x to Windows 2008/2012 Server; L inux; Novell

OES Server.

• T icketing Systems: E xperience using several ticketing systems such as Microsoft

SharePoint and Front Range HEAT.

E DUCATION CERTIF ICATIONS

• I nactive SECRECT Clearance Held

• Certifications: M icrosoft [MCP ID# 3156523]: MCP, MCSA, MCSE Certified (Windows 2000);

CompTIA (Career ID# COMP10600459]: A+, Network+, Linux+, Security+, (2004/2005 Objectives).

PC & Networking Design Master Certificate Program – Johns Hopkins University

2003 – 2004

Computer Career Institute: M asters Certificate in the PC Services and Support program; Microsoft

W indows 2000 System Engineer Certification; PC Services and Support Certification; Network Security

Certification

Software and In ternet Applications Major – Capitol

College 2001 – 2002

FRANK D. DIXON, IV

PROFESSIONAL RESUME; Page 1

PROFESSIONAL EXPERIENCE

LEVEL 3 ENGINEER/NETWORK ADMI N ISTRATOR – F irst Information Technology

2008 – 4/2014

….

• Overview : Member of a Server Team supporting a 3,500+ user environment for the Office

of Information Technology, which manages the entire Anne Arundel County Government

network infrastructure, such as the detention centers, state parks, and County Executive

offices; serve as Google Apps Administrator for 5,500 Government Google apps accounts.

• P roblem Solving: I dentify and resolve client issues in a timely manner; gather and

evaluate data effectively; generate appropriate, creative solutions to client issues;

demonstrate superior attention to detail.

Provide Tier 3 technical support, including VMware ESX cluster administrator (7 node configuration).

Administer e-mail retention application and iSCSI storage device utilizing Messaging Architects

Netmail application and a Dell MD3000i (10TB) drive for data retention.

Identify and correct faults, and provide resolution to complex problem tickets escalated from Level 1 and 2

engineers.

Assist in the creation of processes and procedures for client network operations; set up and maintain

network operations, including assembly of computer and network hardware, and provide assistance to the

client as well as Level 1 and Level 2 network engineers; escalate issues when appropriate.

• P roject Management: Assist project managers with the development of project plans;

develop network engineering sections of projects; communicate changes and progress to

p roject team and client; complete on deadline and within budget.

Identify and recommend strategies to customers for network growth, security, and enhancements by

maximizing functionality of network equipment such as routers, bridges, gateways, switches,

concentrators, and hubs.

Maintain a library of associated materials for all equipment, processes, and procedures supported by the

company.

Perform PC and network t roubleshooting to isolate and diagnose common hardware and/or software

p roblems.

Upgrade PC and network hardware and software components as required; install upgrades and configure

PC and network printing, security, software, and files services.

Support the installation and management of client PC/Server hardware and software; perform routine and

emergency maintenance on all clients’ data center equipment; provide clients with network performance

monitoring and analysis.

I NFRASTRUCTURE ENGINEER – N YTOR Technologies, Inc.

2006 – 2008

• Provided support to the nation’s C ritical infrastructure Warning I nformation

N etwork (CW I N) owned by the Depa rtment of Homeland Security (D HS).

• Served as a Tier 2 Engineer and Network Administrator: Responsible for daily

maintenance and monitoring of Dell PowerEdge servers (17xx, 26xx, and 28xx series),

M icrosoft Active Directory administration, tape backups and rotation, and basic Cit rix

P resentation Server XP farm administration.

• Tested, installed and repaired issues with NYTOR’s Mul ti Single-Level (MSL)

i mplementation of T rusted Mul ti-Net solution/architect, a technology refresh project which

u pgraded to HP Blade servers and Cisco VOIP phone system.

FRANK D. DIXON, IV

PROFESSIONAL RESUME; Page 2

• Worked with Alti r is Notification Server 6, Alti ris Deployment Serer 6.5, Windows XP

E mbedded-based thin client devices, VMware GSX Server 3.x, VMware ESX Server 2.x,

V ERITAS Backup Exec 9.1; obtained working knowledge of Dell/EMC Storage Area

Network (SAN) environment (CLARiiON CX400, Brocade Fiber Switches, and Fiber

H BAs).

N ETWORK ENGINEER – N FF, Inc.

2005 – 2006

• Supported the District of Columbia Office of Tax and Revenue within the Information

Systems Administration (ISA) department; performed Level 3 and responded to Levels 1

and 2 escalations.

• Troubleshot user hardware and software issues at their desk or remotely (via LANDesk

Remote control tools), and performed user and group management on a Windows NT 4

and/or Windows 2003 domain.

• Participated in the XP Rollout Project which involved replacing several hundred Dell

Optiplex GX110 & 150 Windows NT 4 workstations with new Dell Optiplex GX280

W indows XP workstations.

• Monitored server health and UPS status of a multi-server rack that included several Dell

Power Edge (17xx, 25xx, 63xx, 64xx series) servers, Windows 2003 domain, and Windows

N T 4 domain administration; performed network and functional design and planning (OU

s tructure, group policy, logon scripts, workstation image creation, domain migration from

W indows NT 4 to Windows 2003 Active directory domain).

I MAGE SPECIAL IST – E dgesource Corporation …..

2005

• Served as a sub-contractor to Perot System Government Services (PSGS) on the PSGS

support contract at the National Institute of Allergy and Infectious Diseases (NIAID)

d ivision of the National Institute of Health (NIH).

• Assisted in the Telework Laptop Reconfiguration Project: Retrieved hundreds of Dell and

F ujitsu laptops from government and non-government offices within the N IAID

organization; reconfigured the laptops; verified key configuration settings were intact;

returned laptops to original users.

• Assisted with product research, new desktop deployments including Dell workstations,

p rinters, scanners, and Apple Macintosh G4 and G5 workstations, and t roubleshooting

user issues.

CONTRACT POSITIONS: PC TECHN ICIAN/NETWORK TECHN ICIAN – Systems Source

2004 – 2005

• PC Technician, American Radiology (10/2004 – 03/2005): Contract PC Technician for

s ix Maryland offices; performed setup and deployment of new PCs, network switches, and

H P Jet Direct print servers; installed and t roubleshot radiology software such as GE

Radworks 5.x/6.x, Medical Soft Babe Ul t rasound Software, and Cedara I-View software.

• Network Technician, University of Ma ryland Medical Systems (08/2004 – 10/2004):

P rovided Level 2 technician desktop support to 4,000+ workstations and 400+ wireless

workstations; performed t roubleshooting, repair, and servicing on network including

Novell Zenworks registration, imaging using Zenworks, and Norton Ghost.

FRANK D. DIXON, IV

PROFESSIONAL RESUME; Page 3

FRANK D. DIXON, IV

PROFESSIONAL RESUME; Page 4

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