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Sap Sales

Location:
United States
Posted:
May 01, 2014

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Resume:

KIBAM TCHEDRE

**** ******** **** *** *** Mayfield Heights OH 44124

216-***-**** acdx4p@r.postjobfree.com

Objective

Experienced SAP Analyst, I am committed to improving and maintaining cutting edge up-to-date

industry knowledge.

Experience

SAP Business Process Analyst OTC (SD), MM & CRM Industrial Technology, Cleveland,

OH

May 2012 - Present

Member of the SAP SUPPORT & implementation team (6 Go-lives)

Support of SAP ECC 6.0 SD / CRM & MM processes

Train and advice users on OTC and PTP processes (quotes, sales orders, purchase orders

etc

Resolve any service-now tickets on how-to questions pertaining to OTC process

Run tests to reproduce errors and find proper solutions

Analysis of business processes to offer suitable solutions to the problem

Active involvement in implementation and multiple rollouts (go-lives)

Involvement in Unit Testing, User Acceptance Testing, Functional Integration Testing,

volume,Testing and Performance Testing

Preparation of Unit test Plans and Integration of Test Plans

Execution of test plans and result recordings

Enhancement and configuration changes

Support Analyst-French/Spanish Lubrizol (Experis), Wickliffe, OH

Sep 2009 May 2012

Take inbound calls from Lubrizol employees to troubleshoot computer and information

systems issues.

SAP support

Monitor helpdesk outlook inbox/voicemail and make outbound calls to troubleshoot.

Assist employees that walk into the helpdesk with any hardware / software related issues.

JDE security support

Active Directory to check security access

Guide users on RSA token use for remote VPN access

Use Citrix Program Neighborhood to monitor Citrix Server and troubleshoot thin clients.

Guide employees on use of Citrix.

Mobility Support (BES, I-Pads & I-Phones, androids etc….)

(Information Solutions Infrastructure DFS/DFS-R/Server Configuration)-Windows7

project Migration

Set up Shares on server and replication server (windows server 2008).

Set up DFS and DFS-R links

Coordinate Data seeding

Move users data from old to new server

Make sure new links set up properly

Move users’ outlook archive folders to new exchange server.

Troubleshoot and resolve any issue that might arise with distributed file systems and server

replication

Technical Support (French/Spanish) MICROS RETAIL INC.

July 2006 – Sept 2009

Sole language resource during first shift. In charge of all French/Spanish calls.

Answered 60+ daily average inbound calls.

Customers required assistance with Store Value cards, point of sale software, hardware and

network connectivity.

Log properly and accurately every case in the Project Tracking System.

Ensure content and accuracy of the knowledge base system.

Troubleshoot and resolve client’s technical issues, utilizing hardware/software expertise.

Identify problems and selection of appropriate knowledge base helper for problem

resolution.

Outbound calls to customers as assigned per supervisor.

Outbound calls to French/Spanish customers for follow-up or troubleshoot.

Provide secondary support for Stored Value Card.

Shared knowledge and help trained new hires assigned to team.

Education

Cleveland state University

Bachelor’s Degree in Information System Technology

May 2012

(Coursework includes 6 months intense ERP class focused on SAP business process integration,

master data management– creates vendor master, material master; create customer master set up

sales areas etc….)

SAP SUPER USER TRAINING CERTIFICATE OF ACHIEVEMENT (part of SAP

Implementation project training)

SAP –CORPORATE DEPLOYMENT CERTIFICATE OF TRAINING (part of SAP

Implementation project training)

SAP USER ACCEPTANCE TRAINING

Cuyahoga Community College

May 2008

Associate of Applied Business

National Dean’s Honor List

College Saint-Augustin of Togoville (West Africa/TOGO)

August 2001

High School Diploma in Literature and Philosophy



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