KIBAM TCHEDRE
**** ******** **** *** *** Mayfield Heights OH 44124
216-***-**** acdx4p@r.postjobfree.com
Objective
Experienced SAP Analyst, I am committed to improving and maintaining cutting edge up-to-date
industry knowledge.
Experience
SAP Business Process Analyst OTC (SD), MM & CRM Industrial Technology, Cleveland,
OH
May 2012 - Present
Member of the SAP SUPPORT & implementation team (6 Go-lives)
Support of SAP ECC 6.0 SD / CRM & MM processes
Train and advice users on OTC and PTP processes (quotes, sales orders, purchase orders
etc
Resolve any service-now tickets on how-to questions pertaining to OTC process
Run tests to reproduce errors and find proper solutions
Analysis of business processes to offer suitable solutions to the problem
Active involvement in implementation and multiple rollouts (go-lives)
Involvement in Unit Testing, User Acceptance Testing, Functional Integration Testing,
volume,Testing and Performance Testing
Preparation of Unit test Plans and Integration of Test Plans
Execution of test plans and result recordings
Enhancement and configuration changes
Support Analyst-French/Spanish Lubrizol (Experis), Wickliffe, OH
Sep 2009 May 2012
Take inbound calls from Lubrizol employees to troubleshoot computer and information
systems issues.
SAP support
Monitor helpdesk outlook inbox/voicemail and make outbound calls to troubleshoot.
Assist employees that walk into the helpdesk with any hardware / software related issues.
JDE security support
Active Directory to check security access
Guide users on RSA token use for remote VPN access
Use Citrix Program Neighborhood to monitor Citrix Server and troubleshoot thin clients.
Guide employees on use of Citrix.
Mobility Support (BES, I-Pads & I-Phones, androids etc….)
(Information Solutions Infrastructure DFS/DFS-R/Server Configuration)-Windows7
project Migration
Set up Shares on server and replication server (windows server 2008).
Set up DFS and DFS-R links
Coordinate Data seeding
Move users data from old to new server
Make sure new links set up properly
Move users’ outlook archive folders to new exchange server.
Troubleshoot and resolve any issue that might arise with distributed file systems and server
replication
Technical Support (French/Spanish) MICROS RETAIL INC.
July 2006 – Sept 2009
Sole language resource during first shift. In charge of all French/Spanish calls.
Answered 60+ daily average inbound calls.
Customers required assistance with Store Value cards, point of sale software, hardware and
network connectivity.
Log properly and accurately every case in the Project Tracking System.
Ensure content and accuracy of the knowledge base system.
Troubleshoot and resolve client’s technical issues, utilizing hardware/software expertise.
Identify problems and selection of appropriate knowledge base helper for problem
resolution.
Outbound calls to customers as assigned per supervisor.
Outbound calls to French/Spanish customers for follow-up or troubleshoot.
Provide secondary support for Stored Value Card.
Shared knowledge and help trained new hires assigned to team.
Education
Cleveland state University
Bachelor’s Degree in Information System Technology
May 2012
(Coursework includes 6 months intense ERP class focused on SAP business process integration,
master data management– creates vendor master, material master; create customer master set up
sales areas etc….)
SAP SUPER USER TRAINING CERTIFICATE OF ACHIEVEMENT (part of SAP
Implementation project training)
SAP –CORPORATE DEPLOYMENT CERTIFICATE OF TRAINING (part of SAP
Implementation project training)
SAP USER ACCEPTANCE TRAINING
Cuyahoga Community College
May 2008
Associate of Applied Business
National Dean’s Honor List
College Saint-Augustin of Togoville (West Africa/TOGO)
August 2001
High School Diploma in Literature and Philosophy