Customer Service Manager
Resume:
Ian Kelly
*********@*****.***
SKILLS & ATTRIBUTES
Hard working, pride myself on being the hardest worker on the job. May not be the best at first, but give
me a little time. Always reliable and can count on me staying late or coming in on days off. Do whatever
it takes to get the job done, quickly and safely.
Refined planning and organizational skills that balance work, team support and responsibilities in a
timely and professional manner. Great with solving problem sunder pressure, quick and decisive. Can
easily adjust to different work environments.
Good Communication skills. Able to deal with internal and external customers at all levels to ensure
successful communication via actively listening and probing questions.
Able to resolve queries in an in-depth methodical manner independently and with internal and external
business partners to find appropriate resolutions, while maintaining efficiencies in productivity and
quality. And never cutting corners with any safety hazards and protocols..
** CURRENT JOB **
** **
WAREHOUSE
Inventory Control, receiving dept., stocking and check out customers when they come to get supplies.
Daily product orders, making sure our storeroom at Intel is completely stocked. Check all inventories
daily. Stocking & running storeroom at Intel. We (VWR) supply all their clean room products. I am the
only Inventory Control of all our products. (300 plus items in stock)
Have been on our safety team 2yrs. (no incidents). Perform the driving test, which determines whether an
employee will receive a license. (On-site golf cart)
**CONSTRUCTION**
PIPELAYER/SURVEYOR
For 10years was main line pipelayer, with surveying expierience (1yr plus). Laid various types of pip e;
From steal cylinder, corrugated, box culverts, Clay sewer, and Cast in Place, to name a few. These were
used for, water main, sewer/ storm sewer, & residential, Operated heavy equipment on a regular basis..
Usually forklift (any size) and a John Deere 710 back hoe or Front End Loaders.
Systems knowledge – Excel, Word, PP and Office
CPR and First Aid certified 2011 to 2013
Trained in Forklift/Confined Spaced (Certification expired)
WORK HISTORY
March 2012- January 2014
VWR International Inc. Radnor, PA
100 Matsonford Road P.O. Box 6660100 19087-8660 Suite 200
Phone #: 877-***-****
Technician (JIT)
We (VWR) supply all the clean room supplies for Intel in Chandler, Az..
• Inventory Control, receiving dept., and stocking and check out customers when they
come to get supplies Daily product orders, making sure our storeroom at Intel is completely
stocked. Check all inventories daily. Stocking & running storeroom at Intel. We (VWR) supply
all their clean room products. Am the only Inventory Control of all our products. (300 plus items
in stock)
• Make daily product orders, making sure our storeroom at Intel is completely stocked. Check all
inventories daily. Stocking & running storeroom at Intel. We (VWR) supply all their clean room
products.
• I have been on our safety team 2yrs. (no incidents). I perform the driving test, which determines
whether an employee will receive a license. (On-site golf cart)
August 2007-Nov.2011
Gordon-Darby Inc, State Emissions Testing, Phoenix, AZ
Assistant Station Manager
• Supervised, coached and counseled staff of 10-20 employees. Conducted training on cash register,
in house computers, and coordinated all orientation sessions for new hires.
• Scheduled staff to balance coverage at all times to ensure all state requirements where adhered to.
• Adapted and revised schedule to consist of minimal overtime as regulated by the Corporate
Office.
• Investigated vehicle damage claims for legitimacy to determine liability of the company.
Communicate with customers and repair facilities to resolve all claims.
• Submitted yearly evaluations for employees.
• Worked pro-actively with the team and maintained awareness of policy changes.
• Disciplinary action of employees, to include termination.
May 2007-August2007
Gordon-Darby Inc, State Emissions Testing, Phoenix, AZ
Lead Supervisor
• Performed overrides for inspectors.
• Ensured ALL policies and procedures are adhered to, while meeting state requirements.
February 2007-May 2007
Gordon-Darby Inc, State Emissions Testing, Phoenix, AZ
Full-time Inspector
• Supported management by working diligently to maintain state requirements, while
maintaining excellent customer service standards.
• Managed cash register credit card, cash and return transactions ensuring register balanced.
May 2006 - February 2007
Avnet. Phoenix, Arizona
Warehouse; Order Picker
• Filled customer orders. Operated a lift truck (forklift) and pick up the order from our inventory.
Orders would range from $50 to $600k. Some orders are Hot orders and need to be shipped on
that day. Was FORKLIFT CERTIFIED. Safely Operated multiple forklifts daily.
January 2006-May 2006
Gordon-Darby Inc, Phoenix, AZ
Lead Supervisor
• Performed overrides for inspectors.
• Ensured ALL policies and procedures are adhered to, while meeting state requirements.
June 2005- January 2006
Gordon-Darby Inc, Phoenix, AZ
Full-time Inspector
• Supported management by working diligently to maintain state requirements, while maintaining
excellent customer service standards.
• Managed cash register credit card, cash and return transactions ensuring register balanced.
October 2001- December 2003
Hayden Building Corp Phoenix, AZ
Pipe Layer/ Working Foreman
• Had company phone for about a year. Would finish jobsite clean up & coordinate with city
inspectors on punch list items for job completion. (Was when we started construction division at
Haydon Building Corp..)
• Installed Water Main, Sewer/Storm Drain, Box Culverts, Steel cylinder, Cast & Place,
• Set up laser equipment, shot all elevations
• Ran heavy Equipment, Loaders, backhoes, roller and water trucks.
• Helped on concrete crew(curb & gutter) Road Ways (Ginnie Chaser, shoot grade, run tractor to
grade out for concrete crew, Punch list items, Back fill against buildings and pipes.
• Also worked on paving crews and concrete crews on regular basis. When work got slow I never
stayed home.
1999 - 2003
Hunter Contracting
Pipe layer / laborer
• Installed Water Main, Sewer/Storm Drain, Box Culverts, Steel cylinder, Cast & Place,
• Set up pipe laser and shot all elevations using rod & level
• Ran heavy Equipment, Loaders, backhoes, roller and water trucks.
• Helped on concrete crew(curb & gutter) Road Ways (Ginnie Chaser, shoot grade, run tractor to
grade out for concrete crew, Punch list items, Back fill against buildings and pipes.
• Also worked on paving crews and concrete crews on regular basis. When work got slow I never
stayed home.
• Worked in plant division laying pipe and punch list items
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