Customer Service Sales

Location:

Posted:

May 01, 2014

Wanda Danette Bowman

Jacksonville, Florida. 32254

********@*******.***

PROFESSIONAL EXPERIENCE Jacksonville, Fl

United States Postal Service, Lead Sales and 11/1988-04/2013

Customer Service Associate and Dispatcher

Responsible for delivering world class face- to -face customer service in a professional

manner with outstanding insight, innovation and implementation;

Assisted customers with daily mail and strong retail sales transactions by supplying their

wants and needs and made all customers aware of current promotions and advertisements;

Responsible for accurate paper work according to companies policies and procedures;

Answered incoming calls, emails and faxes from customers to ensure satisfaction and

retention; Assisted with inventory counts and ordered supplies as needed to operate day to

day operations; Responsible for opening and closing of the facility; Assisted in

maintaining store appearance and merchandising standards; Responsible for making and

keeping financial record of business transactions and handled large bank deposits on a

daily basis; Responsible for lifting 70 pounds; Standing for long periods of hours;

Organizing the daily dispatch of all equipment for the branch and coordinating

transportation demands for equipment needs on an emergency or normal basis, load and

unload equipment, perform record keeping as needed

Distribution Clerk

Responsible for separating and sorting mail in accordance with established schemes,

including incoming and/or outgoing mail; Responsible for lifting70 pounds; Responsible

for daily mail dispatch; Standing for long periods of hours; Responsible for using a

handheld scanner to scan documents and barcodes.

Machine Operator/Acting Supervisor

Examine, sort, and route mail by State, type of mail, or other scheme. Load, operate, and

occasionally adjust and repair mail processing, and sorting machinery and documenting

any malfunctions to the right parties; Standing for long periods of hours; Responsible for

maintaining a clean assigned area and equipment; Responsible for operating an

automated machine for processing mail; Responsible for monitoring performance of a

large group of employees while guiding, communicating, and motivating. Ensuring that

each employee is treated fairly in a professional manner, and advising the importance of

being a team player.

EDUCATION Edward H. White Sr. High 8/1984-6/1987

COMPUTER Microsoft Word, Excel, Outlook, Typing 35-40 wpm

SKILLS General Warehouse, Quality Control