Quality Assurance Customer Service

Annette Alvestad

***************@*****.*** *** SW Miller Road, Port Orchard, WA. 360-801-

6167

Professional Summary

** ***** ** ******* ********* experience working with the Hogan

Application; both stand alone Hogan testing and including end to tend

testing with various enterprise clients in the Banking Industry.

Experienced Senior Technical Test Analyst and veteran mainframe and web/gui

tester with specific knowledge of cross application testing. Knowledgeable

project team QA lead and team participant with responsibilities including:

liaison to business/internal teams and vendors; review and sign off of

requirements; review and sign off of functional specifications; review

technical specifications; author system test plans; author system test

scripts, linking of test scripts to all use cases/test scripts to

requirements, implantation of test scripts, review of test results,

tracking of all defects, and test lead/subject matter expert for Hogan

integration efforts.

. Veteran project team participant able to fulfill any role, including but

not limited to project liaison, Business Analyst, QA Analyst, systems

analyst, team lead, and subject matter expert in the IBM Hogan Banking

Application.

. Knowledgeable and flexible team member able to execute multiple and

varied tasks in a fast paced environment.

. Expert with SDLC, HP Quality Center and Mainframe/Web Test Environments.

. 8 years using both HP Test Director and Quality Center.

. 15 years of experience in working with Hogan Expert Mainframe, including

Customer Information System(CIS), Online Delivery System (ODS),

Complimentary Data Base (CDB), Integrated Deposits System (IDS)(Version

2.0), IDS/Deposits/TDA/CDA/REA, PCD (Process Control Dictionary)

. Hogan Generalist Mainframe CAMS, RPM, TSO, MQ (Version 2.0)

. Consumer Online Banking Implementation

. Fidelity/Home loans testing

. Visual Banker/Branch Application Implementation - Client Server/GUI

. Siebel 7.0- CRM/Gui

. WAMU.com

. Trisyn CICS Deposits

. Test Link - Test Management Tool

. JIRA - Defect Management Tool

. XNet

. Oracle Access Manager (Formerly Oblix NetPoint, COREid)

. Microsoft Professional (Outlook, Excel, Word, PowerPoint, Visio)

. Argo/Fusion

. IBM Rational Defect Tracking System

Candidate Self Evaluation - Matrix

Skills Years Level of Experience

(Expert/Advanced/Beginne

r)

Software Testing 5 Advanced

Agile Scrum 4 Advanced

web services 5 Advanced

Financial Industry 15 Advanced

Certification Expert

Professional Experience

US Bank Mar 2012 - Sep 2012

Quality Assurance for Fusion Teller Implementation (contract)

. Functional Analyst, Documentation Reviewer, Functional and Regression

Tester

. Review existing and new Requirements, Functional Specs, SRS's, PCR's and

FCR's.

. Update and run existing Quality Center test scripts based on updates to

functionality.

. Write and run new Quality Center test scripts based on updates to

functionality.

. Write/update and run new/existing Regression Scripts.

. Attend team meetings.

. Identify and report defects using HP Quality Center.

. Work with development and QA team to research reported defects.

. End to end testing with Hogan/Siebel/Home Loans/Credit Card to assure

that transactions completed. Motivator testing.

. Flat File/TSO validation.

. Data mining and data manipulation to fit Test Case Scenarios.

. Retest of defects reported by Fusion QA and BA teams.

Wells Fargo Jan 2011 - Apr

2011

Contract Position - Quality Assurance Deposits

. Functional Analyst, Documentation Reviewer and IDS Regression Test Writer

. Review existing White Papers and Functional Specifications.

. Write regression scripts for multiple deposit projects.

Zion's Bancorp Jul 2010 -

Nov 2010

Contract Position - Quality Assurance Deposits

. Functional Tester on Trisyn RegE.

. Functional Tester on Relationship Pricing Secondary Services.

. Write, update, execute functional/regression scripts on Test Link for

multiple deposit projects. Enter, update, and validate defects in

Zion's Jira defect management tool.

. Participate in defect management meetings.

. Participate in project level status meetings.

JPMC (previously Washington Mutual Bank) Oct 2008

- Jul 2009

Back Office and Integration Testing Team- Retail Bank

. Key member of regression testing team for the WaMu to Chase bank

conversion.

. Responsible for ODS, CIS and integration to branch call center (Siebel)

and Web testing approach(s).

. Attended technical meetings, accessed impact of change, determine testing

approach, wrote test plan(s), wrote and/or reviewed test scripts,

executed test scripts and wrote and analyzed defects.

. Fulfilled role of SME and supported developers by setting up testing

scenarios, giving feedback, determining impacted functionality and

engaging interfacing technology teams.

. Conversion was the largest ever done by a US bank and conversion was

successful.

Washington Mutual Bank Dec 1997 -

Jul 2009

Quality Assurance for the Retail Bank and ecommerce

Quality Assurance for Front Office Applications (Visual Banker and ODS),

eCommerce (WaMu.Com - initial release), and Back Office Applications

(Mainframe Applications and their interfacing applications).

. Executed project and release level functional, regression, and

integration testing for the Retail Bank and ecommerce.

. Participated in System Integration Testing and User Acceptance Testing.

. Engaged as Hogan testing SME on multiple efforts, including for all

modules including CIS, CDB, ODS, IDS - DDA, TDA, and CAMS

. Conducted Requirements reviews, Functional Specification reviews, and

Technical Specification reviews.

. Responsible for writing testing section for Functional Specifications and

application level Project Test Plans.

. Analyzed systems changes and determined the test environments, batches,

data and interfacing systems needed to validate changes in a production

like manner.

. Acted as SME to support business owners, developers and team members from

interfacing systems.

. Analyzed project requirement documents to determine which applications

were impacted and which requirements were testable within the

application.

. Developed Test Plans, Test Scripts, documented Test Results, including

generating Quality Center defects for the development team.

. Utilized Quality Center to track business requirements, test scripts,

test runs and defects.

. Produced various Quality Center reports including daily triage and weekly

summary for my management team

. Led and participated in Integration testing efforts. Effort included

analyzing and publishing the end to end transaction flow, project level

test plan, project level end to end test scripts and engaging of

interfacing technical teams and their testing environments.

. Created a Regression test suite of scripts for CIS, CDB, ODS. Supported

test efforts for other Hogan applications including but not limited to

IDS and CAMS.

TEAM/INDIVIDUAL ROLES

. Certification Test Lead for Small Business Online Banking

. Debit Card - CIS/CAMS Pointer Integrity Testing

. Credit Card Conversion - in house

. Fidelity/home loans testing

. Consumer Online Banking Testing

. CIS/IDS New Account Sales Implementation

. 24/7 support for wamu.com

. Code One Hogan Implementation

. Falcon Fraud implementation

. Integration Lead for Hogan/wamu.com/Visual Banker/Siebel

. System/Test Analyst for wamu.com/Hogan implementation

. Functional Analyst for Wells Fargo writing Regression Scripts for IDS

Application

. Provided training for both team members and onshore resources

. Team Lead Backup for management

. Liaison to all development, functional, business representatives

Education

AA Degree - Olympic Community College - Dec. 1997

Focus on English and History

Additional Work Experience

15 years in retail service. Customer service, store launch, marketing,

acquisitions, buyer, manager, bookkeeper.

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