Manager Quality Assurance

ALLEN MCROBERTS

*** **** **** • Winder, GA ***** • *****.*********@*****.*** • 678-***-****

High-Energy, Innovative Network Professional with Solid Record of Achievement Well

Positioned for Role as Network Administrator / Network Manager / Network Engineer.

SUMMARY OF QUALIFICATIONS

• Self-motivated, focused Network Manager with bachelor’s degree in network and

communications management and consistent record of progressing through positions of increasing

responsibility.

• Analytical troubleshooter able to resolve issues quickly and return clients to productivity.

• Flexible team player always willing to lend a hand to achieve desired outcomes.

• Quick learner who picks up new technologies rapidly and interprets to others.

TECHNICAL SKILLS

CERTIFICATIONS

• I am currently studying for the CCNA exam; I have a goal to complete this within the next 6

months.

PLATFORMS AND TOOLS

• SOFTWARE: Most Microsoft products, including MS OFFICE (Word, Excel, PowerPoint,

Outlook), MS PROJECT, MS Visio, MS Expression, Clonezilla, ESXi 4,Net Doctor, Visual Basic

6.0, Wireshark

• LANGUAGES/SCRIPTS: HTML, VBScript

• OPERATING SYSTEMS: Windows 7/Vista/XP, Windows Server 2008 R2/2003, MAC OS

• HARDWARE: Switches, Routers, Hubs, Workstations, RAID

• NETWORKS: VLAN, VTP, VPN, TCP/IP, LAN/WAN, EIGRP and OSPF Routing, Firewalls,

DNS/DHCP, Remote Access Systems, ACL, IPSEC, BGP, MPLS, IDS/IPS, SSH, VOIP, IPAM,

LDAP

PROFESSIONAL EXPERIENCE

CONFIGURE CONSULTING, ATLANTA, GA 2013 – PRESENT

As an HP and VMware Partner, Configure Consulting Inc. (CCI) implements quick-start solutions to

empower IT operations teams with efficiency, stability and top performance in the delivery of business

services.

COMPUTER SYSTEMS ANALYST

• Install, configure, & train enterprise class organizations on HP solutions including:

Universal Discovery, Configuration Management Systems, Service Manager, and several other

high-end enterprise solutions from HP

• Utilizing uCMDB to perform a deep level application mapping view for a major global

financial institution.

• Developed, installed, and maintained AWS environment for live customer deomonstrations.

ADTECH GLOBAL, Alpharetta, GA 2011-2013

Provider of custom voice, video, and data solutions worldwide to such clients as contact centers,

technology manufacturers, and public safety organizations.

NETWORK MANAGER / INTEGRATION, 2011-2013

• Managed QA lab network, VPN, user setups, backup, security, passwords, and VoIP, maintain

routers/switches, survey sites, design networks, and integrate/test telephony/embedded platforms.

• Reduced costs by streamlining build-to-order requests for several customers.

• Promoted through positions of increasing responsibility because of strong performance.

• Developed and maintained the network topology and IP address lists.

• Helped field engineers troubleshoot clients NAS issues.

• Worked with upper management in designing and developing the company’s Innovation Center and

its autonomous Network.

NETWORK MANAGER / QUALITY ASSURANCE TECHNICIAN, 2011

• Supported QA lab software/hardware setup/management, including IP network video, engineering

production/test lab, video network switches, cameras, terminal servers, and switches/routers.

• Created QA lab network, including VLANs and VPN; installed and configured Microsoft Server

2003/2008/R2 operating systems.

• Installed and configured SQL Server 2005/2008.

• This SQL server is still being used by the software development team located in the UK.

• Bill LeBlanc, my supervisor gave me praise on all of my quarterly reviews. “One of Allen’s real

strengths is collaboration.” “Allen is always looking for a better way”, “Allen consistently takes on

tasks himself to completion and exceeds expected quality in output”.

• INTERN, SOFTWARE QUALITY ASSURANCE, 2011

• Conducted manual testing, including system, regression, and integration testing, documented

issues, and collaborated to resolve them; established and updated software test cases.

• Supported quality by executing quality assurance plans to test and certify software and hardware

stability and performance results. Worked closely with the software programmers as a virtual team

member and contributed meaningful ideas for the product that was implemented.

EDUCATION

MASTER OF NETWORK AND COMMUNICATIONS MANAGEMENT, 2013

WIRELESS TECHNOLOGIES

Keller School of Management

3.77/4.0 ● with distinction

BACHELOR OF SCIENCE, 2012

NETWORK AND COMMUNICATIONS MANAGEMENT

DEVRY UNIVERSITY Atlanta, GA

3.66/4.0 ● cum laude

PROJECT

Built and maintain fully functional Cisco laboratory at home.

•

Led Masters capstone virtual team designing a new network for multisite organization

•

(280/300)

COMMUNITY LEADERSHIP

• Troubleshoot computers as volunteer for church and community; built and managed networks

for my children’s school.

AFFILIATIONS

• Government Management Information Sciences (GMIS)

• Technology Association of Georgia (TAG)

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