Customer Service Manager

LYLE E. SIMMONS

*** ******* *****, ************, ** 20877

****.*.*******@*****.***

240-***-******

SUMMARY

Customer service professional with over 6 years experience providing top

quality service across multiple industries. Managerial and supervisory

skills related to inventory management, employee hiring, and professional

development training of new staff.

EDUCATION & LICENSES

Watkins Mill High School, Gaithersburg, MD

2005

EXPERIENCE

The Lube Center Germantown & Gaithersburg, MD

2007-present

Quick Lube Technician

. Responsible for writing service reports.

. Highest performer at both locations.

. Maintained high average on cross-selling products to customers.

. Consistently received high marks for customer satisfaction and customer

service.

. Supervised and managed new employees.

. Actively participated in new employee orientations and training.

Sheehy Ford Dealership, Gaithersburg, MD

2005-2007

Lot Attendant

. Responsible for the maintenance and upkeep of vehicles on the lot.

. Received customer vehicles for service.

. Maintained high customer satisfaction and executed customer requests

efficiently.

. Portered vehicles of various sizes, types, and models successfully (both

manual and automatic vehicles).

For Kids We Care, Inc Germantown, MD

2006-2008

Program Manager

. Responsible for promotion of new events, company offerings, and specials.

. Managed the summer camp facilities, including building upkeep, inventory

purchases, and field trip planning.

. Promoted within 5 months of hiring to program manager from teaching

counselor.

. Executed the implementation of new customer service protocols for staff.

. Participated in training and hiring key staff members, i.e. counselors,

aides, and administrative assistants.

Professional References:

Emeka Anekwe: 240-***-****

Jessie Devita: 240-***-****

Daniel Gonzalez: 504-***-****

Michelle Green: 301-***-****

Trenin Jones: 301-***-****

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