Manager Project
Resume:
Jim Hood
*******@*******.***
PO Box ****
Mercer Island, Washington 98040
Jim Hood’s Summary
Program Manager and Data Analyst with experience in schedule-driven production environments. Responsible for analytics, detailed reporting, forecasting and project management for a team providing enterprise scale security PAV (patching, antivirus, vulnerability) operations for Microsoft’s BPOS cloud-based data centers using SQL Server and SSRS toolsets. Coordinated operations for onshore/offshore Agile/Scrum QA teams as well as waterfall process SDLC teams. Provided product release tracking and led product demos, scrum meetings and team retrospectives. Provided QA and monitoring in a mixed Linux-Windows network environment. Provided data analysis for credit card transaction states for an NCR touchscreen kiosk. Responsible for end-to-end integration of a video/audio transcoding system with muxing toolchain on an HPC windows cluster. Developed (and applied for patent of) unique test hardware for fault injection of usb, network and SD memory card transient events. Experience in security testing of Anitvirus,VOIP, SIP, HTTPS protocols in a mixed network environment (Linux backend/Windows-Java frontend). Provided team candidate interviews, performance reviews, defect triage, progress reporting, use case analysis and QA acceptance criteria recommendations.
Jim Hood’s Experience
Program Manager and Data Analyst
H10 Capital at Microsoft
April 2011 – present
Responsible for SQL / SSRS / Excel data analysis, forecasting and project management of a team providing enterprise scale security (patching, antivirus, vulnerability) operations for Microsoft’s BPOS cloud-based data centers. Provided analysis of daily operations, risk assessments, data decomposition, process validation for server vulnerability efforts via excel, access SSRS and SQL server. Provided team scheduling, defect triage using advanced pivot tables, charts, and forecasting models. Strong analytical, pattern detection, forecasting and problem solving abilities. Command of the Global Delivery Model and cross-cultural sensitivities. Conducted training and mentored team members for an observed increase in performance. Provided detailed process documentation. Excellent interaction with cross-functional and offshore teams. Established protocols to meet deadlines and service level agreements.
Program Manager and QA Data Analyst
MOD Systems
March 2009 – December 2010
Lead QA analyst and project manager responsible for end-to-end integration, program management, longevity testing and performance analytics for a Web based media delivery system supported by an Agile/Sprint development team. Provided detailed MRD and PRD documents and release notes. Assessed credit card transaction states and robustness for an NCR touchscreen kiosk delivering mixed media to handheld flashdisk devices. Use of Vmware and Hyper-V virtualized systems to provide analysis of mixed network traffic and to ensure rapid setup/teardown of product environments and builds. Provided performance metrics for SD flash media read/write operations, network traffic throughput, and database read/write operations. Responsible for end-to-end integration of a video/audio transcoding system with muxing toolchain on a multinode HPC windows cluster. Led sustaining team in support of field deployments and product updates. Provided QA analytics for multiple localized builds. Technologies: .Net IIS web-based delivery system, Microsoft SQL Server, perfmon, polygraph, Selenium, Perl, Fogbugz, Quality Center, Hyper-V, Vmware, Staf Stax, windiff, wireshark, avisynth, ffdshow, coreavc, Linux (Ubuntu), Clonezilla, Xenu link check, XML notepad, Lint, Ghost.
QA Lead and Program Analyst
Watchguard Technologies
January 2001 to March 2009
Supervised day to day assignments for a QA team having onshore and offshore team members in a Waterfall style SDLC environment. Provided antivirus vulnerability screening, product patches for sustaining releases and security screening of deliverables. Led QA efforts for proxy, antivirus and networking security components hosted on a Linux-based firewall managed by a Win32/Java management interface. Provided security and vulnerability testing for complex network environments and Linux based firewalls. Optimized longevity and BVT automation frameworks using Winrunner, Staf-Stax and Perl. Developed training programs for QA team members in test plan refactoring, analysis of automation opportunities, business communications. Prepared API specifications for staff developers. Developed test plans to investigate firewall appliance handling of the following network protocols: VOIP, SIP, HTTP, SMTP, POP, FTP, HTTPS. Technologies: Perforce, Fogbugz, Backtrack, Staf-Stax, Perl, netcat, Vmware, polygraph, fragrouter, Qualys Security Scanner, nessus, wireshark, Bugzilla, AV signature decomposer, assorted open source windows and linux tool sets.
QA Lead
Volt, Microsoft BackOffice, Small Business Server
January 2000 to December 2000
Provided configuration tests for fax sharing, network integration, modem sharing for BackOffice/Small Business Server. Provided code coverage via C-Cover instrumentation, test case scenario design and execution. Provided installation, localization and setup testing for SQL server.
QA Engineer
Volt, Microsoft Business Systems Division, Unimodem
February 1998 to January 2000
Unimodem development team / Windows 2000. Wrote and maintained Visual test script automation for communications and Plug and Play device testing. Prepared INF minidrivers for controllered/controllerless modems and ISDN devices over USB, ISA, PCI, cardbus and multifunction PCMCIA bus factors. Provided TAS telecommunications line simulation and fault injection test methodologies in a TAPI/Unimodem device stack. Wrote INF minidriver code for PnP and Legacy modem devices. Provided Test Plans, vendor documentation/training and test reporting. Provided Visual Test script automation code. Provided vendor training presentations in modem driver development.
QA Engineer
Microsoft Business Systems Division, NT 4.0
January 1996 to February 1998
Software/Hardware Quality Assurance engineer. Unimodem development team. Wrote INF minidriver code for PnP and Legacy modem devices. Provided Test Plans, vendor documentation/training and test reporting. Provided Visual Test script automation code. Provided vendor training presentations in modem driver development. Tools: Visual Test, SLM, RAID, Tactics.
Education
BS, Natural Science, Chemistry
Seattle University, Seattle, Washington
Personal insights and observations:
-I have strong SDLC expertise in waterfall and Agile processes with live deliverables for over 15 years.
-I’ve served as a data analyst and program manager for multiple sustaining and new product releases, both onshore and offshore teams, sometimes at 2AM in the morning if that's what it takes to work with an offshore team.
-Im comfortable rolling up my sleeves and coding SQL sprocs, views, queries and SSRS reporting templates for reporting.
-I think I have a good sense of grace under pressure...I’m able to assemble order out of chaos as well as low signal-to-noise ratio meetings.
-I always try to troubleshoot to root cause and keep communication flowing: too much silence is usually a sign of impending issues.
-Always provide product demos with crisp reporting metrics and a little "gee whiz" sizzle.
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