Manager Customer Service

ALLYSON ENGLISH

**** ***** **

Mi l ton, MA *****

617-***-****

a ************@*****.***

Office Manager

Areas of Expertise

Communication Team Building Training

• • •

Interpersonal Skills Problem Solving Conferences

• • •

Customer Service Organizational Skills Scheduling

• • •

Confidentiality Multi Tasking Negotiations

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PROFESSIONAL EXPERIENCE & ACHIEVEMENTS:

Empow Studios – brings technology, arts, and play together to help young learners discover and build talents

Co Founder and Advisor, Lexington, MA 2013 Present

• Partnered with Marketing Consultant to develop and execute marketing plans in support of new location launch;

• Worked closely with web designer to redesign site and develop strong content and brand studio messaging;

• Led the research and analysis of various real estate locations and secured pilot store front;

• Collaborated with designers to envision space and optimize functionality for pilot location.

Children’s Technology Workshop – a global company that provides hands on, applied technology programs for kids

Office Manager, Newton, MA 2007 2013

• Provided executive level administrative support for company leadership ensuring efficient office operations;

• Maintained thorough understanding of organizational mission, business priorities, and strategic plans;

• Developed travel itineraries, managed expense reporting, and maintained schedules and calendars;

• Planned and coordinated client visits, leadership meetings and management seminars; researched and assessed event

venues, negotiated contracts, created and distributed invitations;

• Managed multiple requests and projects simultaneously, prioritized based on business needs;

• Scheduled regular maintenance for office equipment, maintained office accounts and paid invoices;

• Procured and managed office supplies and business equipment and negotiated pricing with vendors;

• Conducted extensive research of competitor activity, industry news, and classroom and program trends;

• Responsible for handling wide array of complex and confidential situations with diplomacy and discretion;

• Mentored and trained new employee hires.

Senior Instructor and Camp Director, Newton, MA

2007 2009

• Directed end to end operations for icamp and other yearly programs from opening doors to cleanup;

• Partnered with classroom teachers on implementing academic strategies for after school and in class workshops;

• Established and cultivated relationships with external partners such as site landlords and after school programs;

• Oversaw internal and external program messaging including all parent communications;

• Maintained crisis reports and ensured compliance with state and federal regulations;

• Responsible for all icamp and classroom assets, and equipment maintenance;

• Managed, coached, and mentored a staff of 7 and oversaw 40+ campers.

Atlantis Sports Club – leading sports club with several locations across New England

Assistant Manager, Braintree and Holbrook, MA

2003 2007

• Promoted in 2005 to Assistant Manager responsible for club planning, operations, and membership growth;

• Developed comprehensive marketing and sales promotions using digital and print advertising vehicles;

• Leveraged diverse tactics and sales incentives to acquire new corporate accounts;

• Managed swim program revenue, attendance, and parental waivers and instructors certifications;

• Maintained member file maintenance for 1,000 active members.

Gymnastics Coaching History:

Somersault Gymnastics Center (Class and Team Coach) 2004 2006

Northfield High School (Assistant High School Coach) 1998 2000

Northfield Gymnastics Club (Assistant Team Coach and Class Coach) 1995 2003

Somersault Gymnastics Center (Class and Team Coach) 1990 1994

Developed creative teaching techniques for children aged 2 – 18;

Coordinated groups of up to 40 girls at one time;

Organized class schedules and developed class activities for over 350 students;

Utilized print and video techniques to provide education to athletes;

Communicated with parents on their child’s progress and encouraged and mentored behaviors such as sportsmanship

and positive feedback.

EDUCATION:

ITT Technical Institute

Associates in Applied Science Degree, Information Technology Multimedia

TECHNICAL:

Microsoft Office Suite: Word, PowerPoint, Excel

Accounting: Quick Books

CRM: Zoho, Salesforce

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