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Desktop Support

Albemarle, NC
April 28, 2014

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Donny White

***** ***** **** **

Albemarle NC ***01

Mobile: 980-***-****


My goal is to become associated with a company where I can utilize my

skills and gain further experience while enhancing the company's

productivity and reputation.


. Comptia A+ Certified Professional Valid through

June 13, 2016

. Comptia Network+ Certified Professional Valid through June

13, 2016

. Comptia Security+ Certified Professional Valid though June

13, 2016

. Access Data Certified Examiner (ACE) Valid though

November 5, 1014

. Applied Decryption Forensics program certified


. A high-energy, enthusiastic and dependable individual who excels in


and competitive environments.

. Skilled in problem solving and troubleshooting.

. Successful track record with high responsibility positions.

. Recognize obsolescence before it takes place. Able to forecast


. Skilled in all aspects of Information Technology


Affordable Solutions, Albemarle North Carolina

Technician/Analyst, January 2011- Present

Provide innovative solutions for Customers IT needs, including PC and

Printer repair, Network infrastructure, Network administration,

Penetration testing, Software patching,Virus detection and removal, and

data recovery.

Connextions, Concord North Carolina

Technical Support E Chat Agent, January 2010 - November 2010

Provided excellent customer service to customers having a wide range

of issues with

a wide range of networked and stand alone devices. Communicated with

customers via inbound calls and the E chat environment.

Buckwild Bar and Grill, Charlotte North Carolina

General Manager August 2007 - November 2009

Designed and implemented policies and best practice procedures for

the daily operations, accounting and employee direction in the service

industry setting.

Pait Communications, Belmont North Carolina

Field Technician January 2004 - October 2006

This job entailed adding new equipment to existing cell phone tower

sites, reading and altering drafts

and scale drawings to ensure equipment was added to proper location.


Central Piedmont Community College, Charlotte North Carolina

A.A.S., Computer Technology Integration with emphasis on Cyber Crime

and Digital Forensics. 2012

GPA: 3.7, Major GPA: 3.8.

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