Customer Service Technician
Resume:
Harold Davis
***************@*******.***
PROFESSIONAL SUMMARY
Detail oriented and highly energetic Networking Professional, seeking a position with a reputable
company where I can utilize my education and training.
EDUCATION
Computer Systems Institute, Chicago, IL 06/2013
Networking Career Program, Diploma
Devry Institute, Chicago, IL
08/2004
Associates Degree- Electronic Computer Technology
CERTIFICATIONS
CompTia A+ 701, 702 02/2013
Microsoft Certified Professional (MCP) 03/2013
RECENT CAREER HISTORY
PC to Personal Computer, Chicago, IL 02/2013-present
Desktop Support Technician
• I performed backups/updates for data and files.
• I assisted end user with configuring their systems.
• I performed OS and Anti-virus installation to desktop/laptop systems.
• I performed troubleshooting skills to solve the end users/clients problem.
Precious Enterprise, Chicago, IL 01/2001-02/2013
Independent Contractor
• I maintained P2P/B2B networks.
• I converted USBs to bootable drives.
• I performed backups/updates for data and files.
• I configured VPNs on mobile devices (android phones)
• I updated memory/PC components drivers and peripherals.
• I performed OS and Anti-virus installation to desktop systems.
TECHNICAL AND ADMINISTRATIVE SKILLS
Windows XP, Windows Vista, Windows 7, Windows 8 operating system installations/ local
machine settings and network configuration.
Troubleshoot HP, DELL computers and components/ installed components and peripherals.
Installed and configured Windows IE, Google chrome and Firefox.
Backup and restore files; recover data and deleted files.
Installed and configured Microsoft Security Essential, Norton and kaspersky anti-virus software.
Familiar with Virtual PC/VMware and Managing domain servers.
MS office and Recovered data and deleted files.
Onsite Technician. (customer service)
Document and track all peripherals.
Onsite/offsite IT Consultant.
Contact this candidate