Resume

Sign in

Customer Service Technician

Location:
Chicago, IL
Posted:
April 29, 2014

Contact this candidate

Resume:

Harold Davis

**** *. **** ** *******, IL

773-***-****

acdw6p@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail oriented and highly energetic Networking Professional, seeking a position with a reputable

company where I can utilize my education and training.

EDUCATION

Computer Systems Institute, Chicago, IL 06/2013

Networking Career Program, Diploma

Devry Institute, Chicago, IL

08/2004

Associates Degree- Electronic Computer Technology

CERTIFICATIONS

CompTia A+ 701, 702 02/2013

Microsoft Certified Professional (MCP) 03/2013

RECENT CAREER HISTORY

PC to Personal Computer, Chicago, IL 02/2013-present

Desktop Support Technician

• I performed backups/updates for data and files.

• I assisted end user with configuring their systems.

• I performed OS and Anti-virus installation to desktop/laptop systems.

• I performed troubleshooting skills to solve the end users/clients problem.

Precious Enterprise, Chicago, IL 01/2001-02/2013

Independent Contractor

• I maintained P2P/B2B networks.

• I converted USBs to bootable drives.

• I performed backups/updates for data and files.

• I configured VPNs on mobile devices (android phones)

• I updated memory/PC components drivers and peripherals.

• I performed OS and Anti-virus installation to desktop systems.

TECHNICAL AND ADMINISTRATIVE SKILLS

Windows XP, Windows Vista, Windows 7, Windows 8 operating system installations/ local

machine settings and network configuration.

Troubleshoot HP, DELL computers and components/ installed components and peripherals.

Installed and configured Windows IE, Google chrome and Firefox.

Backup and restore files; recover data and deleted files.

Installed and configured Microsoft Security Essential, Norton and kaspersky anti-virus software.

Familiar with Virtual PC/VMware and Managing domain servers.

MS office and Recovered data and deleted files.

Onsite Technician. (customer service)

Document and track all peripherals.

Onsite/offsite IT Consultant.



Contact this candidate