Customer Service Engineer
Resume:
Alan Campbell
#**,
**** ******* ***, ******** **, 94704
****************@*****.***
Objectives
As a determined Computer Science Graduate, I aim to further my experience
in the computing sector
by applying my technical skills in the workplace. I desire to expand my
knowledge of emerging technologies by integrating myself into the I.T.
industry.
Work Experience
Customer Service/I.T. - Educents
Educents, Suite 202, 106 Linden Street,
November 2013 - April 2014
Oakland, Ca, United States
Provided constant Customer Support through email, phone, and our IM chat support.
Kept record of errors occurring to limit them and also proposed website
functionality changes.
Addressed any customer's issues immediately and escalate pressing issues to
management.
Worked within a Magento Community Framework: becoming more and more familiar with
its design, checking user records, Implementing HTML Web Design, adding pages,
regularly inputting different products for sale and looking up sales records.
Brainstormed marketing ideas during meetings and passed on customer satisfaction
ratings and suggested how they may be improved/maintained.
Tested our deals to make sure they could be accessed and used.
Investigated and researched any possible security threats.
Maintained website and product compatibility with other browsers and devices.
Liaised with our programmer to make sure the site ran at its best.
Designed and formatted our deals images with the use of Photoshop.
Promoted our latest offers through Social Media and Blogger Websites.
Localization Engineer - Big Fish Games
Big Fish Games, 1105 City Gate, April 2011 - September 2011
Mahon, Cork, Ireland
Prepared PC and Mobile games for translation with the use of regular expressions
and Translation Software.
Thoroughly documented on how each title was prepared, enabling translators to
translate with ease.
Tested game builds pre-localization, ensuring any errors were reported back to
developers for repairs.
Reported to Localization lead to notify him of my progress and estimated job
deliveries.
Prepared lists in excel which contained in-game picture text, for translators to
translate.
Archived any inactive titles and documented on work carried out.
Kept track of work carried out on each title, any issues encountered and
eventually assessed my progress.
Maintained an organized email and task system which filtered jobs depending on
importance.
DJ - Independent
Cork and Kerry Region
January 2007 - August 2013
Produce monthly mixes and publish online, combining my passion for technology and
music.
Professionally communicate with customers and venue staff.
Maintained and assemble equipment each gig as well as traveling to each venue in
my car well in advance.
Demonstrated ability to multitask under strenuous work environment.
Radio Disc Jockey - UCC 98.3FM
UCC 98.3fm Studio,
UCC campus, Cork.
September 2008 - April 2012
Prepared and presented several different shows each year and managed playlist and
topics each show.
Maintained and managed radio equipment, made interview call-ins & produced
sound-clips & promos.
Interviewed general public, Cork artists, acts and UCC Students Union & Guild
Candidates.
Achievements
Spent three years in UCC DJ Society during which time we earned close to E2000
during our Raise & Give week events.
As Auditor of UCC DJ Society I revived a near extinct Society to a full member,
well-funded Society who had revitalized our reputation by expanding our contacts,
receiving tutorials from well renowned DJ's and holding events around Campus and
Cork City.
I have a full Irish driving license since June 2008.
CPR Certified until February 2016
Education
University College Cork, Cork, Ireland
September 2008 - May 2012
Bachelors of Computer Science and Web Systems Engineering - Third Class
Honours
Technical Skills
Languages: HTML, PHP, CSS, SQL, Java, JavaScript, Linux, AJAX, Python, C and XML.
Ability to effectively use: Microsoft Office, Excel, Outlook and OneNote. Eclipse,
Netbeans IDE, Notepad++, SDL Trados, Drupal, Magento, Adobe Photoshop and After
Effects.
Knowledge of: Hardware and software configuration, Databases, Multimedia, Web
Development, Operating Systems,
Networking, Web Servers, Usability Engineering, Software Engineering and Web
Security.
Took part in two group web development projects during 1st and 3rd year. Each
project improved my teamwork, time management and technical ability as well as
requiring reports and presenting the final project.
Produced an individual Project in 4th year involving Drupal which required
rigorous planning, in depth research & documentation and several months of study
and development.
Completed an Online Course in Concepts of Games Development.
Hobbies & Interests
- Member of the Zyber Theatre Company in Tralee, during which I
performed in two student films.
- Member of the Snooker and Pitch & Putt clubs in Tralee.
- Enjoy playing Video Games, Mixing music and practicing programming
tutorials in my spare time.
References
Nicolas Martinez Kaitlyn Trabucco
Lionbridge - Localisation Engineer Grade Educents - Manager.
3.
West Pier Business Campus, 106 Linden Street, Oakland, Ca, United
States
Dun Laoghaire, Co. Dublin. Number Available on Request
Number Available on Request
Contact this candidate