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Customer Service Engineer

Richmond, CA
April 29, 2014

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Alan Campbell


**** ******* ***, ******** **, 94704



As a determined Computer Science Graduate, I aim to further my experience

in the computing sector

by applying my technical skills in the workplace. I desire to expand my

knowledge of emerging technologies by integrating myself into the I.T.


Work Experience

Customer Service/I.T. - Educents

Educents, Suite 202, 106 Linden Street,

November 2013 - April 2014

Oakland, Ca, United States

Provided constant Customer Support through email, phone, and our IM chat support.

Kept record of errors occurring to limit them and also proposed website

functionality changes.

Addressed any customer's issues immediately and escalate pressing issues to


Worked within a Magento Community Framework: becoming more and more familiar with

its design, checking user records, Implementing HTML Web Design, adding pages,

regularly inputting different products for sale and looking up sales records.

Brainstormed marketing ideas during meetings and passed on customer satisfaction

ratings and suggested how they may be improved/maintained.

Tested our deals to make sure they could be accessed and used.

Investigated and researched any possible security threats.

Maintained website and product compatibility with other browsers and devices.

Liaised with our programmer to make sure the site ran at its best.

Designed and formatted our deals images with the use of Photoshop.

Promoted our latest offers through Social Media and Blogger Websites.

Localization Engineer - Big Fish Games

Big Fish Games, 1105 City Gate, April 2011 - September 2011

Mahon, Cork, Ireland

Prepared PC and Mobile games for translation with the use of regular expressions

and Translation Software.

Thoroughly documented on how each title was prepared, enabling translators to

translate with ease.

Tested game builds pre-localization, ensuring any errors were reported back to

developers for repairs.

Reported to Localization lead to notify him of my progress and estimated job


Prepared lists in excel which contained in-game picture text, for translators to


Archived any inactive titles and documented on work carried out.

Kept track of work carried out on each title, any issues encountered and

eventually assessed my progress.

Maintained an organized email and task system which filtered jobs depending on


DJ - Independent

Cork and Kerry Region

January 2007 - August 2013

Produce monthly mixes and publish online, combining my passion for technology and


Professionally communicate with customers and venue staff.

Maintained and assemble equipment each gig as well as traveling to each venue in

my car well in advance.

Demonstrated ability to multitask under strenuous work environment.

Radio Disc Jockey - UCC 98.3FM

UCC 98.3fm Studio,

UCC campus, Cork.

September 2008 - April 2012

Prepared and presented several different shows each year and managed playlist and

topics each show.

Maintained and managed radio equipment, made interview call-ins & produced

sound-clips & promos.

Interviewed general public, Cork artists, acts and UCC Students Union & Guild



Spent three years in UCC DJ Society during which time we earned close to E2000

during our Raise & Give week events.

As Auditor of UCC DJ Society I revived a near extinct Society to a full member,

well-funded Society who had revitalized our reputation by expanding our contacts,

receiving tutorials from well renowned DJ's and holding events around Campus and

Cork City.

I have a full Irish driving license since June 2008.

CPR Certified until February 2016


University College Cork, Cork, Ireland

September 2008 - May 2012

Bachelors of Computer Science and Web Systems Engineering - Third Class


Technical Skills

Languages: HTML, PHP, CSS, SQL, Java, JavaScript, Linux, AJAX, Python, C and XML.

Ability to effectively use: Microsoft Office, Excel, Outlook and OneNote. Eclipse,

Netbeans IDE, Notepad++, SDL Trados, Drupal, Magento, Adobe Photoshop and After


Knowledge of: Hardware and software configuration, Databases, Multimedia, Web

Development, Operating Systems,

Networking, Web Servers, Usability Engineering, Software Engineering and Web


Took part in two group web development projects during 1st and 3rd year. Each

project improved my teamwork, time management and technical ability as well as

requiring reports and presenting the final project.

Produced an individual Project in 4th year involving Drupal which required

rigorous planning, in depth research & documentation and several months of study

and development.

Completed an Online Course in Concepts of Games Development.

Hobbies & Interests

- Member of the Zyber Theatre Company in Tralee, during which I

performed in two student films.

- Member of the Snooker and Pitch & Putt clubs in Tralee.

- Enjoy playing Video Games, Mixing music and practicing programming

tutorials in my spare time.


Nicolas Martinez Kaitlyn Trabucco

Lionbridge - Localisation Engineer Grade Educents - Manager.


West Pier Business Campus, 106 Linden Street, Oakland, Ca, United


Dun Laoghaire, Co. Dublin. Number Available on Request

Number Available on Request

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