Customer Service High School

T immy Jane Garcia

E mail: ****************@*****.***

Cell: 707-***-****

OBJECT IVE:

To pursue a career where I can utilize my skills and have an equal opportunity for advancement within

a company.

H IG H L IG H TS OF QUAL I F ICAT IONS:

• Ability to work independently with lit tle or no supervision and capable of multi-tasking under time

p ressure.

• Attention to details and the ability to prioritize and deliver in a fast paced environment.

• Good communication and organizational skills including ability to interface with employees at all

levels.

• Good understanding of basic mathematics and ability to do mathematical computations.

EXPER IENCE:

Motel 6 (F remont, CA): Guest Service Representative

October 2013 - Present

• Greet, register and assign rooms to guests.

• Verify reservations were made correctly prior to checking in.

• Balance cash received in drawer and ensure cash and credit cards are balanced in Fols System.

• Answer phone calls and assist guests' with reservations or questions.

• Record any guests concerns and complaints based on their experience.

Wells Fargo (San Jose, CA: Bank Teller

October 2012 – December 2012

• Cash checks verifying endorsements, dates, bank names, and identification of person receiving

payment.

• Cash checks and pay out money after verifying endorsements and making sure accounts have

sufficient funds.

• Enter customers’ t ransactions into computers to record t ransactions and provide receipts.

• Balance currency, coins and checks in cash drawers at the end of shifts.

McDonalds (Mi lpitas, CA): Floor Supervisor/Safety M anager

April 2011 – April 2012

• Ensure all employees provide excellent service to all customers.

• Handle verbal guest complaints promptly and properly.

• Shift Management; Supervise and direct workforce and performing daily inventories.

• Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety

regulations.

• Final drawer countdowns at the end of shift, ensuring safe is balanced and amount deposited to bank

is correct.

McDonalds (Mi lpitas, CA) Crew

April 2010 – April 2011

• Customer Service

• Cashier

E DUCAT ION:

Pacific Sierra Region – Basic Shift Management Course/Diploma (October 2011 CA)

Pacific Sierra Region – Management Development Course/Diploma (April 2011 CA)

Independence High School – High School Diploma/Graduate (2007-2011 CA)

APPL ICATONS AND OT HER SKILLS

Computer Skills – PC, Microsoft Office (Word, Excel)

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