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Customer Service Quality Assurance

Millsboro, DE
April 29, 2014

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Nancy L. Gallucci

** ******* **** ********** ****, MD 21915

443-***-**** email-

To obtain employment with a well-established company in an entry level


position in which I can pursue the opportunity for advancement.

Hot Foods Clerk


Shop Rite, Bear DE

November 2011- Present

-Clean work areas, equipment, utensils, dishes, and silverware

-Prepare a variety of foods according to customers' orders or supervisors'

instructions, following approved procedures.

-Place food trays over food warmers for immediate service, or store them in

refrigerated storage cabinets.

Deli Clerk

Redners Warehouse, Elkton MD

May 2011 – November 2011

-General Deli responsibilities including but not limited to, customer service,

slicing lunch meat and cheeses, preparing chicken (rotisserie and fried)

-Daily cleaning of all equipment and utensils

-rotating stock and checking dates of products for freshness

-taking customer orders for catering such as deli platters, sub trays, salads

and chicken

Toll Booth Collector

Delaware Department of Transportation, Newark, DE

October 2009 – March 2010

-Worked independently and efficiently collecting toll fees

-Provided friendly and fast paced customer service

-Maintained an accurate money drawer

-Resolved customer service issues in a calm knowledgeable manner

Manufacturing Technician/ Inspection Champion

W.L. Gore and Associates, Elkton, MD

December 2003 – February 2008

-Operate and maintain the production equipment associated with performing

QC inspections on final Gore Tex products

-Perform visual inspection of all coating products, ensuring all product

leaving facility is 100% reliable. Inspecting approximately 60,000


-Coordinate daily responsibilities of inspection team members, posting

weekly schedule

-Use of J. D. Edwards software to track daily progress and update team on

what needs to be accomplished during their shift

-Overseas and in-house shipment of finished product. Follow shipping

schedule ensuring D.O.T (deliver on time)

-Provide material samples to the lab to ensure quality assurance and control

-Followed the 5S cleaning procedures

-worked with root cause:

-back tracking dates and lot numbers in order to find the cause of a

product’s standard

R esidential Cleaning Contractor

Nancy’s Cleaning Service, Chesapeake City, MD

August 1997 – December 2003

-Schedule clients, customer relations, giving estimates, cleaning of

entire client residence

Deli Counter Server/ Cashier

Valu Food, Elkton, MD

February 1988 – August 1997

-Deli responsibili ties included placing deli orders to vendors, stocking

shelves, and all customer service duties (slicing of meats and cheeses,

f illing customer orders for deli t rays and salads)

-Cashier responsibilities included checking out customers, counting till,

keeping area clean and safe.


Listed below are specialty skills that have been acquired at previous jobs:

-operating fork lift, scales, hoists

-operating, height gage, and certain varieties of pressure gages

-worked with several company based computer software programs

-JD Edwards (Gore)

-Lotust Notes (Gore)

-Lims (Gore)

Education Glasgow High School- HS Diploma

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