Customer Service Manager

Allen R. Walker

**** ****** **.

Columbus, OH ***27

Cell 614-***-****

AMC Theaters Supervisor

Columbus, Ohio 43219

**/**/** – 02/12/13

Duties:

Answer the switchboard, answer questions from guests and resolve any

concerns. Make guest service friendly, helpful and fast. Maintain facilities that

are clean, safe and in good repair. Provide an experience that is comfortable,

distraction-free and picture-perfect. Operate cash register and process credit

card payments. Control access to theatre by greeting, directing guests and

tearing tickets. Enforce ratings to keep underage guests from accessing

auditoriums with adult content. Monitor auditoriums for picture/sound quality,

temperature, lighting and guest behavior. Create a constant presence inside and

outside auditoriums to deter any disruptive conduct. Assist with crowd control

and seating of guests in auditoriums. Clean lobbies, restrooms, auditoriums and

all exterior and common areas of theatre. Change marquees, auditorium, lobby

signage and poster cases. Serve fresh, appetizing, and properly prepared food

and beverages. Act as Team Lead in supervisor’s absence to give assignments

and schedule breaks. Assist with other functions as instructed by the Manager.

Skills/ Qualifications:

Switch board operator:

Customer service:/ Certified in customer service

Micro-soft word, Excel, Power point

Typing 65 wpm

Supervise

G6 Hospitality Guest Relations Specialist

5300 N High St

Columbus, Ohio 10/10/13- Present

Duties:

Handle escalated calls from guest in a timely manner document all necessary

information guests provides specialist with. Offer alternate solutions for guest

when dealing with escalated situations that guest are possibly in. Maintain a

professional tone and control the call and talk time while still offering the best

customer service possible. Typing reports and using and a variety of different pc

applications and also maintain double computer monitors, During the call keeping

guest calm and happy and letting them know you care about their concerns is also a

big guest relations roll.

Professional References:

Judith Jones: Student adviser/ campus director- National College

623-***-**** years known 2

Adam Reed: AMC manager

937-***-**** years known 3

Shaun Marshall: Guest relations supervisor

614-***-****

Contact this candidate