Customer Service Administrative Assistant
Resume:
LAWANDA EVANS
**** ********* ***** • Columbus, OH 43232 • **************@*****.*** • 614-***-****
UALIFICATIONS SUMMARY
Q
Administrative support professional with 15+ years experience working in a fast paced
environment with strong organizational, technical and interpersonal skills. Trustworthy, ethical and
discreet, committed to superior customer service. Confident and poised in interaction with
individuals of all levels. Detail oriented and resourceful in completing all job duties; able to multi
task effectively. Self motivated and able to work both independently and as a collaborative team
member. Capabilities included:
Appointment scheduling.
Answer multi line telephone to screen, forward and take messages.
Typing 40 wpm
ROFESSIONAL EXPERIENCE
P
Coca Cola Bottling Company, Columbus, OH 1990 – 2012
Administrative Assistant
Perform general office duties including but not limited to data entry, copying, filing
•
and faxing
Supported Managers through researching, scheduling correspondence, expense
•
account administration, file maintenance
Answered customer calls and took phone orders
•
Managed customer complaints with follow through to resolution
•
Assist with preparations for contract negotiations
•
Facilitate New Hire Orientation
•
Organized Employee Functions (blood drives, company picnics, Christmas parties)
•
Telephone Sales
Customer Sales
•
Cold Calling
•
Order Taking and Processing
•
DUCATION
E
Beechcroft High School Columbus, OH
Legal Secretary Certificate, Northeast Career Center – 1989
REFERENCES
Virginia L. Lacey
2093 Elaine Place South
Columbus, OH 43232
Demetria L. Lacey
3264 Payday Lane
Columbus, OH 43232
Lorretta L.Walburg
1093 Lilley Drive
Columbus, OH 43230
Gary L Thornton
2263 Seabrook Lane
Columbus, OH 43232
Contact this candidate