Customer Service Manager
Resume:
JaKesha N. Marshall, B.S Advertising and Public Relations
**** ********** *** **. ***********, OH 43081 MOBILE 313-***-**** EMAIL ****************@*****.***
PROFESSIONAL COMPETENCIES
Strong problem solving/Analytical skills
Confident effective communicator
Ability to function in fast pace situations
Customer service oriented
Ability to manage multiple projects
Proficient computer experience in Windows Operating Systems and Microsoft Office Professional Suite
EDUCATION
GRAND VALLEY STATE UNIVERSITY ALLENDALE, MI 2005
Bachelors of Science Advertising and Public Relations
WALDEN UNIVERSITYMINNEAPOLIS, MN 2014
Masters in Healthcare Management
PROFESSIONAL EXPERIENCE
Anchor Home Health Care, LLC 2013 2014
Community Relations Manager/Therapy Coordinator Columbus, OH
Obtained new referral sources and clients
Educated the public about the company and it services
Performed market and business analysis
Negotiated service contracts
Planned and directed media and community relations
Integral part of management team
Developed avenues of growth and opportunities
Designed/created press advertisements, marketing materials
Conducted speaking engagements
Participated in community organizations
Researched new areas for marketing
Academy for Business & Technology Elementary School 2007 2013
Para Educator/Teacher Dearborn, MI
Taught core curriculum and elective courses for grades K 5
Leader of student organizations
Managed multiple concurrent projects
Served as an active member on committees
Generated reports and spreadsheets for student academic progress and behavior
After school tutor for grades K 5
ESL (English Language Learning) tutoring Monday, Wednesday and Friday
MEAP preparation tutoring
Coordinated reading, math, writing lesson plans
Facilitated and audited KC 4, MEAP and IOWA test
Volunteered for various after school and extra circular activities
CPR certified
MI Works! Joblink Career Center (Snelling Personnel) 2006 Administrative
Assistant Pontiac, MI
Assisted several Program Coordinators, performing various tasks as needed efficiently, professionally, and
in a timely manner
Served as liaison between Plus Club Members and Program Coordinator
Assured that files were organized neatly and filed accurately
Performed key role in assisting customers with unemployment and employment services registration
Fielded questions, offered assistance and made suggestions to improve customers’ chances of securing an
interview
Assisted customers in creating E mail accounts, doing online job searches and entering quality resumes in
the Michigan Talent Bank
VOLUNTEER WORK
Renaissance Head Start Detroit, MI
School Representative 2011 2013
Provided information to potential parents of new Kindergarten students
Answered questions about the academy’s teaching program, school activities and any special services
offered
JaKesha Marshall
3192 Manchester Way Dr.
Westerville, Ohio 43081
****************@*****.***
Dear Hiring Manager,
I am writing to express my interest in the current position you have available. My resume is
enclosed for your review. Given my related experience and excellent capabilities I would
appreciate your consideration for this job opening. My skills are an ideal match for this position.
The key strengths that I possess for success in this position include, but are not limited to, the
following:
• Provide exceptional contributions to customer service
• Strive for continued excellence.
• Strong communication skills.
• Self-starter.
• Eager to learn new things.
• Ability to manage several tasks
You will find me to be well-spoken, energetic, confident, and personable, the type of person on
whom your customers will rely. I have my Bachelor’s degree in Advertising and Public
Relations. I also have a wide breadth of experience of the type that gives you the versatility to
place me in a number of contexts with confidence that the level of excellence you expect will be
met.
I 'd love to find out more about the position you're looking to fill, and I would welcome the
opportunity to tell you how my skills and ideas can benefit your company. I can be reached
a t 313-***-**** or ****************@*****.***.
T hanks for your consideration. I look forward to hearing from you soon!
Sincerely,
JaKesha Marshall
References
Christina Lockhart (Supervisor) David Russo (previous co-worker)
Deloria O’neal (Friend) Wendy Cronce (previous co-worker)
Contact this candidate