Quality Engineer

Hugo A. Alvarez

***** ***** ******

****.*******@***.***

Humble, TX 77346

Cellular: 832-***-****

CAREER SUMMARY

International-Multicultural professional with broad hands on experience in

Quality, Manufacturing, Global Business Development and Management.

Excellent problem solving and error proofing techniques. Demonstrated

success as team leader driving company management, effectively mentoring

multicultural teams and leading profitable projects. Advanced product and

process improvement skills, quality standards implementation, evaluation,

auditing and supplier quality. Positive professional attitude, dynamic,

independent, analytical and proactive.

CAREER HISTORY

TRANSFORMER PROTECTOR CORP., Humble, TX

2009 to date

Worldwide leader in Transformer Explosion and Fire Prevention Solutions.

Global Quality Manager

Responsible for the Corporate QMS, Improvement, Customer and Standard

Certifications. Lead Management team and employees by developing

breakthrough Company Quality strategy in 5 subsidiaries providing

direction and guidance to the group (USA, France, Brazil, Peru and

India).

. Developed a lean functional QMS across subsidiaries establishing and

documenting an efficient system to improve manufacturing quality,

customer satisfaction and sales growth.

. Achieved zero NC during ISO certification and customer audits at 3

different subsidiaries which allowed the group to expand the market

increasing sales over 100% first year.

. Lead design reviews, risk management and cost reduction campaigns

increasing profitability.

. Strategic reduction of customer complaints implementing and leading

effective action plans.

. Developed NAFTA supplier chain to minimize European suppliers saving

the company over 40% in components cost reducing delivery and response

time without compromising quality.

NEC ELECTRONICS AMERICA, INC., Livonia, MI

2008-2009

Semiconductors and electronics manufacturer. Automotive Business Unit.

Senior Quality Specialist

Responsible for new production approval process, change requests, new

product introduction, problem solving and overall quality support to all

mayor Automotive OEM's and Tier 1's.

. Developed customer claims tracking tool from notification to closure

to effectively document all steps and automatically create quality

metrics reducing claims closing time by 60%.

. Achieved zero findings in ISO recertification audit functioning as

certified internal auditor and leading the external audit. After this

the company ranked Top 1 in semiconductors Quality.

. Developed the company Zero Defects Strategy which met the customer

expectations in timely manner and projected an overall quality

improvement of 35% in the first year.

KOSTAL NORTH AMERICA, INC., Troy, MI

2000-2008

Tier 1 for automotive electronics supplier for all major OEM's worldwide.

Advanced Product Quality Planning Leader (APQP) 2006-2008

Responsible for leading the transfer OEM corporate product lines with a

total of 58 part numbers, managing the advanced quality from supply

chain, design reviews, manufacturing and customer audits; leading

multicultural / cross functional teams in 3 countries and over 35

suppliers.

. Integrated a new supplier base which included over 35 companies by

conducting risk assessment, company recognition visits and audits

based on ISO9001, TS16949 and OEM specific requirements, becoming over

30% of the Kostal bought in components that reduced the materials cost

over 25% in major company products increasing the profit on same

scale.

. Led the customer audits and project launching coordinating the

advanced quality cross functional team which included supplier base,

headquarters, Manufacturing plant and OEM. Nine new corporate programs

were awarded to the company after the first successfully launched

products which represented over 32% annual sales increase.

KOSTAL NORTH AMERICA, INC. (continued)

Quality Engineer - Customer interface 2004-2006

Responsible from quality planning to launch of over 25 product lines in

USA, Mexico, Germany, Ireland and Spain functioning as single customer

liaison to former Daimler Chrysler Co. Promoted to APQP Leader based on

the results on this position.

. Challenged OEM Warranty chargeback by preparing supporting data and

conducting customer and dealer research that reduced charges from

$1.2M to $320K.

. Developed the new project launch customer support plan to immediately

address quality issues during the early project phase; the response

time was reduced by at least 50%.

. Created tracking tools, reporting mechanisms, analysis flow charts and

other quality tools that earned Quality benchmark supplier ranking by

Chrysler for two consecutive years. Kostal was awarded with 26

projects in a 30 month period.

Quality Engineer, Mexico Plant 2003-2004

Assigned customer interface for major OEM in Europe and intercompany

products, handled of advance quality, manufacturing quality and PPAP.

Trained in Germany for 6 months

Promoted to Kostal headquarters based on the results obtained and work

performance.

. Led the ESD protection and Lead free soldering introduction teams.

Quality claims were reduced over 50% in the first year and lead free

was successfully introduced on time.

. Defined acceptability criteria based on international standards,

creating manuals and conducting training to production personnel that

reduced dramatically scrap numbers and improved overall company

quality.

Manufacturing Engineer, Mexico Plant 2000-2003

Responsible for the electronic production area including SMT, PTH, wave

soldering, testing and manual assemblies. High speed production using top

of the line electronic assembly equipment.

Promotion to Quality Engineer obtained based on work achievements.

. Reduced product defects up to 95% by implementing SPC controls, LEAN

manufacturing and self-inspections on manufacturing processes to

improve product quality effectively.

. Optimized process techniques and equipment programs to increase the

productivity and reduce dead time. Improved the manual operations

cycle time and eliminating waste. Production was increased over 40%

without the need of investing more capital equipment.

EDUCATION / TRAINING

BS in Electronics and Automation GPA 3.57 2000

Queretaro Tech University. Queretaro, Mexico

BS in Quality Management System GPA 3.74 2013

National Graduate School of Quality Management

ASQ Certified Manager of AIAG Core Tools on ISO / TS ISO and ISO TS Quality

Quality / Organizational 16949 requirements System Led Auditor

Excellence Certification

AIAG Failure Mode and Program Management by the International Business

Effect Analysis ( FMEA ) Chrysler Institute Development

Total Quality Management Design for Six Sigma (DFSS) Problem Solving

Strategies

Management and Leadership Process Sign Off Risk Management

ADDITIONAL SKILLS

International call for bids, analyze RFQ and contracts, Capital Equipment

selection, Customer Specific Requirements, Factory Acceptance Test, Plant

Layouts, company safety and environment plans

Languages: Fully bilingual English - Spanish. Advanced Portuguese and basic

German and Italian.

Software: Proficient with SAP, Microsoft Excel, PowerPoint, Word, Visio and

Access. Project management planners, PDM. Basic AutoCAD, SPICE, Inventory

and development data bases.

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