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Customer Service Human Resources

Winter Park, FL
April 27, 2014

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Profile Statement:

Ambitious and determined student with strong work ethic and academic

performance. Creative and organized team player with developed

communication and guest service skills, with a passion to pursue a career

in Human Resources. Possesses proficiency in Microsoft Office, Adobe, POS,

and social media networks.


University of Central Florida

May 2014

Hospitality Management, BS

Minor: Business Administration

Work Experience:

Hard Rock Hotel, Universal Orlando

October 2013-Present

Front Desk Agent

Registers guest, assigns rooms, and settles guest accounts

Coordinate with other hotel departments to satisfy guest


Sell rooms in accordance with Front Desk sales strategies

Maintain the cleanliness and excellent condition of equipment

and work area

Ruby Tuesday, Orlando, FL

May 2012-Present

Hostess, Server

Utilize customer service skills to give exceptional service to


Provide menus and assist with guests questions; Book


Roll Silverware and clean Front of House/Restrooms

Panera Bread, Winter Springs, FL

October 2011-June 2012


Utilize guest service and communication skills to assist guests

Trained new hire employees

Certified in Bakery, Barista, Cafe (POS/Cashier), and Dining


Maintained organization of stock

Vera Bradley Designs, Palm Beach Gardens, FL

November 2009-August 2011

Sales Associate

Utilize customer service skills to greet and welcome guests

Met sales goals and UPT (Units per Transaction) goals daily.

Maintained organization of guest book to ensure guest


Utilized POS System to complete guest transactions.

Volunteer Work:

UCF Homecoming

October 2010

Market Homecoming Events

Relay for Life

April 2011

Assist with raising money, Sell items and promote donations

Extra Curricular:

Chi Omega Fraternity; four year member

Panhellenic Recruitment Counselor

Society for Human Resource Management

Awards and Recognition

Bright Futures Florida Academic Scholarship Recipient


Rosen College of Hospitality Management Deans List


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