Customer Service Human Resources
Resume:
Profile Statement:
Ambitious and determined student with strong work ethic and academic
performance. Creative and organized team player with developed
communication and guest service skills, with a passion to pursue a career
in Human Resources. Possesses proficiency in Microsoft Office, Adobe, POS,
and social media networks.
Education:
University of Central Florida
May 2014
Hospitality Management, BS
Minor: Business Administration
Work Experience:
Hard Rock Hotel, Universal Orlando
October 2013-Present
Front Desk Agent
Registers guest, assigns rooms, and settles guest accounts
Coordinate with other hotel departments to satisfy guest
requests
Sell rooms in accordance with Front Desk sales strategies
Maintain the cleanliness and excellent condition of equipment
and work area
Ruby Tuesday, Orlando, FL
May 2012-Present
Hostess, Server
Utilize customer service skills to give exceptional service to
guests
Provide menus and assist with guests questions; Book
reservations
Roll Silverware and clean Front of House/Restrooms
Panera Bread, Winter Springs, FL
October 2011-June 2012
Associate
Utilize guest service and communication skills to assist guests
Trained new hire employees
Certified in Bakery, Barista, Cafe (POS/Cashier), and Dining
Room
Maintained organization of stock
Vera Bradley Designs, Palm Beach Gardens, FL
November 2009-August 2011
Sales Associate
Utilize customer service skills to greet and welcome guests
Met sales goals and UPT (Units per Transaction) goals daily.
Maintained organization of guest book to ensure guest
connections.
Utilized POS System to complete guest transactions.
Volunteer Work:
UCF Homecoming
October 2010
Market Homecoming Events
Relay for Life
April 2011
Assist with raising money, Sell items and promote donations
Extra Curricular:
Chi Omega Fraternity; four year member
Panhellenic Recruitment Counselor
Society for Human Resource Management
Awards and Recognition
Bright Futures Florida Academic Scholarship Recipient
2010-Present
Rosen College of Hospitality Management Deans List
2011-Present
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