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Customer Service Manager

United States
April 27, 2014

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Helen Daugherty

*** * ******** *** *********, TN 38019

901-***-**** • E-mail:


Seeking an entry level position at a medical facility where skills, experience, and education may be utilized to

provide excellent care in a team environment.


• Organizational skills

• Computer skills

• Excellent customer service

• Medical Office programs

• Administrative skills

• Hippa knowledge


Dyersburg State Community College

Accounting/Business 2006

Ultimate Medical Academy - Online 2014

Medical Assisting

Covington High School – Covington, TN 1987


Delta Public Transit – Covington, TN 12/03/2012



• Are you still working in this role (check one)? Yes No

• I drive clients from destination to destination.

Burger King Atoka, TN 8/1/2012

10/1/2012 Hourly Assistant Manager

Manage employees during shift and ensure rules and regulations are followed.

Ensure employees are wearing proper uniform

Responsible for counting and balancing cash and receipts in register

Complete paperwork detailing daily sales and business and submitted by deadline.

Deposit cash transactions for business nightly

Imperial Security Memphis, TN 11/15/2008 – 7/7/2009

Scheduling Manager

Organized and scheduled 300 guards to work at specific accounts

Ensured employees are granted scheduled days off

Answer telephone calls and questions from security guard’s

Wal-Mart – Covington, TN 04/15/2008- 11/30/2008

Sales Associate

Ensured a clean environment for customer and employee comfort

Provide customer service to individuals looking for items

Maintained clean work area

Bell Internal Medicine Atoka, TN 11/30/2005- 04-15-2008

Receptionist/Medical Records Clerk

Answer telephone promptly and professionally

Ensured messages are delivered promptly and to the appreciate party.

Make patients schedule and canceled patients appointments

Checked patients in and out for appointments

Received co- pays and deductibles from patients

Verified patients medical records with confidentiality

Ensured excellent patient care was provided

AO Smith Corporation Ripley, TN 5/12/1994- 7/3/2003

A-6 machine Set-Up person

Responsible to set 20 machines to run different size types of motors

Supervised nine operators

Ensured operators had necessary parts to complete job safely and effectively

Fixed machines if they were broken

Read and understood operators of machines by reading blueprints


Phi Theta Honor Society member

National Deans List

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