Customer Service Quality Control

Laurie Phillips

330-***-****

***********@*****.***

Target Job

Lab Technician

Certifications

International Academy of Phlebotomy Sciences

American Red Cross CPR/AED

Skills

Specimen processing

Draw-Pediatric to Geriatric samples

Typing / office skills

Motivated self starter with an aptitude for learning new skills quickly

Maintain composure under pressure: able to work without direct supervision

Experience

Akron Porcelain and Plastics Akron, Oh

Ceramic Presser August, 2000-Present

10+ years manufacturing experience

Ceramic press operator

Analyze and improve productivity

Maintain quality control

Esprit Cleaners Akron, Oh

Utility presser October, 1989-July 2000

• Provided excellent customer service

• Found solutions for dissatisfied customers

U-Haul Akron, Oh

Graphic Decaler March, 1988-June 1989

Apply graphic decals per blueprint diagram with 100% accuracy

Education

Portage Lakes Career Center Uniontown, Oh

Phlebotomy January, 2012

Certification of completion awarded

International Academy of Phlebotomy Science Certified Technician

Coventry High School Akron, Oh

Diploma awarded (1986)

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