Customer Service Sales

Christopher Bagli

** ********* ***. **********@*****.***

Hawthorne, NJ 07506 201-***-****

CAREER GOAL

A senior level Management position with responsibilities including: sales,

problem solving, planning, training, organizing and budget management.

ABILITIES

. Fifteen years of excellent customer service/retail experience

delivering value and results to both our new and long-term customers.

. Providing passport photo, video conversions to DVD, photo scanning,

digital photo processing, restoration, film processing and portrait

studio.

. Fifteen years of experience in training new associates.

. Extremely productive in a high volume retail environment.

. Direct of operational and merchandising activities.

. Self-starter with a can do attitude, attention to detail.

. Proficient in MS office professional, excel.

. Excellent written and verbal communication skills.

PROFESSIONAL EXPERIENCE

L'Oreal Manufacturing USA, Piscataway NJ 2/2014 -

4/2014

Junior Chemist/Data Entry (consultant)

. Organizing personal care products in different categories such as, non-

hazardous, flammable, corrosive, liquid flammable

. Entering the formula numbers along with the product description into

the computer excel spread sheet

. QA of retains

Progenitor Cell Therapy, Allendale NJ 2/2014

Data Analysis (consultant)

. Reviewed Batched Records and Computerized Spread Sheets

. Corrected Errors on Spread Sheets

QA, QC Data Review, Cell Therapy, Bone Marrow

L'Oreal USA, Clark, NJ

Processor III Technician Demi-Grand (consultant) 8/2013 -

12/2013

. Reviewed Computerize formula folders for batched manufacturing.

. Collected raw materials and reconciled order.

. Manufactured initial scale-up batches of new formulations, refining

procedures based on guidelines provided.

. Evaluated batches against lab standers and specifications, (if

necessary make adjustments as instructed).

. Practiced good laboratory techniques in compliance with all laboratory

SOP's and all safety procedures and training.

. Completed records of all batches of product manufactured and submit to

Quality Unit for review.

. Served as a role model to the processing team by example of good work

habits.

. Notified direct supervisor of any issues affecting attainment of

goals.

. Worked accurate and completed tasks neatly.

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Mondelez International, Whippany, NJ

Lab Technician (consultant) 4/2013 - 8/2013

. Reviewed Batch Sheets and weighed raw materials in the Pilot Plant.

. Familiar with Mettler Toledo scales Responsible for mixing fat blend

and dry resin blend, labeling of all food grade ingredients.

. Responsible for quality control, assurance, and sterilization of Safe

Quality Food.

. Assisted Pilot Plant Senior Technologist with processing development

of candy and gum preparation (feed equipment, collect finished

product, etc.).

. Prep for sensory panel evaluations.

. Identifying safety checks points and follow safety guidelines

. Lifted large amounts of ingredients about 50 lbs.

Ingredion, Bridgewater, NJ

Lab Technician (consultant) 3/2013 - 3/2013

. Obtained work order as a guide and followed through with procedures.

. Food prep for sensory panel evaluations.

. Responsible for quality control and sterilization.

. Provide technical assistance to the sensory group.

French Color and Fragrance, Englewood, NJ 9/2012 -

11/2012

Lab Technician (Internship to Temp Employment)

. Performed testing of raw materials for new senses.

. Measured raw and synthetic materials, compound fragrances.

. Sample candle projects, basic testing and flash points, poured

dyes.

. Prepare fragrance compounds by weighing accurate formulae

ingredients.

. Utilized company systems to import/export and finalize formulas

under Perfumer's guidance.

. Perform other lab duties and tasks as directed by Perfumers and Lab

Supervisors.

Walgreens Pharmacy, Wyckoff, NJ 7/2008 - 7/2011

Certified Photo Lab Technician

. Managed a high volume of customer service requests for film and

digital processing, custom printing and restoration.

. Designed seasonal plan-o-gram showcases, merchandising.

. Maintained photo lab equipment, lab notebook.

. Managed day-to-day operations of the photo lab including all sales

receipts and inventory management.

Specialty Freight & Courier, Jacksonville, FL 2/2008

- 7/2008

Independent Contractor

. Responsible for the delivery of time-sensitive materials and supplies

. Serviced law firms, car dealerships, local hospitals and patients'

residences.

CVS Pharmacy, Jacksonville, FL 12/1997

-2/2008

Assistant Store Manager

. Managed a highly profitable branch with annual sales of $1.0M that

offered both pharmacy and photo lab services.

. Supervised 15 employees, whose responsibilities included performing

elite customer service, restructuring showcases and merchandising.

. Managed all human resource related issues, scheduled and trained

staff.

. Handled daily store operations including processing all sales

receipts, bank deposits, and payroll.

. Managed inventory, budgets and third-party vendors.

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EDUCATION

Fortis Institute, Wayne, NJ

10/2011 - 10/2012

Certificate: Bio-Technician/Junior Chemist

ACHEIVEMENTS/SKILLS

Computer skills: Microsoft Word, Excel, PowerPoint.

Contact this candidate