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Customer Service Information Technology

Kansas City, MO
April 27, 2014

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Emanuel Awan **** NE Parvin Rd, Kansas

City,MO **117

Cell: 816-***-****- Home: 816-***-****:


Career Overview


OBJECTIVE: Skilled, IT professional with moderate level work experience and

educational background in Computer Information Technology Web Programming focus.





Proficient with V Basic.NET, Java, Web Structured query language (SQL) expert



Excellence Programming and design skills Information security



Proficient with Database servers GUI and tools



Local remote systems support Strong collaborative skills


Excellent problem solving skills

Technical Skills

Skills Experience Total Years Last Used

PHP Expert 2 2012

JAVA Intermediate 2 2012

VB.NET Expert 2 2012

CSS, HTML Expert 2 2012

ASP.NET Intermediate 2 2012


I successfully developed a portfolio project that resulted in being utilized by the

Computer Information Technology department.

Work Experience

Contractor, Comp-Master Self-employed

2011 to present

Fix, clean computer viruses, registry errors and blue screen errors

Install new hardware and software

Troubleshoot complex hardware and software problem

Built website using PHP, HTML and Dreamweaver applications

Home Line Department manager Wal-Mart February 2011 to

August 2012

Managed the day-to-day tactical and long-term strategic activities within the business

Collected and reported information on competitive activity during presentations

Reduced total operating costs through digital online tools such as the WIRE

Coached and mentored 2 staff members by offering constructive feedback and taking

interest in their long-term career growth

Established knowledge-sharing processes for 6 associates throughout the organization

Inventory management, Features management

Shelves availability, Backroom bins accuracy

Customer service

PHOTO LAB IT TECH Wal-Mart September 2008 to

February 2011

Set up, tested and configured networks, desktops, laptops and printers

Coordinated hardware and software repair processes with outside vendors

Troubleshoot and resolved application issues escalated from customer support with a

100% success rate

Repaired and reinstalled software such as Panda software

Implemented and maintained 2 company databases

Resolved customer complaints and concerns with strong verbal and negotiation skills

Developed and managed project plans while providing status updates to management

Completed an average of 3000 painting jobs per hour

Diagnosed, installed, configured and repaired computer systems and software

Saved the company more than $1500 by refurbishing used computers and

technological equipment

Sales of digital cameras

Dairy Clerk Hy-Vee April 2008 to

September 2008

Verified that products had not exceeded their expiration and sell by date

Store items in an orderly and accessible manner on store shelves

Provide assistance or direction to customer’s with questions

Received and counted stock items, and record data manually or using computer

Examined and inspected stock items for wear or defects, reporting any damage to


Lab Assistant Southeast Community College February 2008

to May 2008

Assisted students with computer problems: ensure over 50 computers were free of

unwarranted applications

Maintained the front desk and reception area in a neat and organized fashion

Wrote reports and correspondence from dictation and handwritten notes

Compiled statistical information for special reports

Machine Operator Metro Mail April 2005 to May


Trained, directed and instructed apprentices and helpers

Worked with care to print credit report and checks for several banks

Sorted regular mail by zip code. Trained others to run the machine

Education and Training


Associate of Applied Science: Computer Information Technology, 2011 Southeast

Community College Lincoln, Nebraska

Additional Information


HONORS: TRIO most active student awards, Pepsi scholarship

Multi-language in Arabic, English, and Middle East Arabic

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