Customer Service Manager
Resume:
Jay Webb
Phone: 630-***-****
Elmhurst, IL 60126
Email: *********@*******.***
PROFESSIONAL SUMMARY
With years of professional Hospitality Industry experience and many years of volunteer work in a variety of fields, I am currently seeking a professional position in non-profit atmosphere with an opportunity to continually make a positive impact. Having a lifelong passion and track record for making a difference I feel qualified and confident that I would excel in the right environment.
CURRENT EMPLOYMENT STATUS
HYATT CORPORATION/The Lodge (CONFIDENTIAL) – Oak Brook, IL 11/06-Present
Hotel/Hospitality Industry
Coordinator: Excellent interpersonal, rapport building skills. Seven years of exemplary customer service in high pressure retail/café setting. Highly motivated, able to multi task service and prioritize workload while providing full breakfast/lunch coverage and meeting all food and beverage demands to a McDonalds Corporate Off-Campus facility. Well versed at tracking and minimizing daily waste, maintaining inventory and planning weekly menus.
VOLUNTEER EXPERIENCES
DISTRICT 205 FOUNDATION BOARD of DIRECTORS (VOLUNTEER) - Elmhurst, IL 04/13-Present
Non-profit/Fundraising - http://www.elmhurst205.org/foundation
Director: Dedicated to innovations in education and advancement of excellence in Elmhurst's public schools.
Co-Chairman: Distinguished Alumni Awards Committee 05/12-Present
Co-Chairman: Donor Development Committee 04/13-Present
YORK DISTINGUISHED ALUMNI AWARD KICK-OFF EVENT COMMITTEE (VOLUNTEER) – Elmhurst, IL 05/12-Present
Committee Member/Event Coordinator: Established award parameters/planned fundraising events.
YORK - ANNUAL REUNION EVENT (VOLUNTEER) - Elmhurst, IL - http://www.classofthe70sgroup.org/ 06/09-Present
Chairman: Class of the 70’s Group – Initiated/coordinate annual reunion of the (ten) graduating classes of the 1970’s
SHAREFEST 2012 (VOLUNTEER) – Elmhurst, IL - http://www.sharefest-elmhurst.com/index.html 07/12 – 06/13
Non-profit/Outreach - Local Christian Day of Community Service – Nine Church Coalition
Project Chairman: Managed all aspects, public relations/project qualification/coordinated volunteers.
WEST SUBURBAN COMMUNITY CHURCH (VOLUNTEER) – Elmhurst IL. - http://www.westsub.net/ 06/10-Present
Non-profit/Outreach Religion
Ministry Coordinator: Initiate/Coordinate/Oversee all programs as they relate to the community.
Celebrate Recovery
Christmas Concerts
Christmas Wagon Ride
City of Elmhurst Liaison
Conference Coordinator
Crosses Across America
Dine ‘n’ Dunk Family Fest
Food Pantry
Kids4Truth
Gleaning for the Lord
Lay Counselor
Neighborhood Outreach
School District Liaison
Serenity House Partnerships
Sports/recreation
CARPENTER’S TOOL MINISTRIES INC. (VOLUNTEER) – Elmhurst, IL.
Non-profit/Service and Mission Agency - http://www.carpenterstoolsministries.org/ 08/07-Present
Executive Board Member: Oversee/Manage operations of affiliated non-profit service ministries.
* NEED A NEIGHBOR Inc. (AFILLIATE) – Addison, IL - http://www.needaneighbor.org/ 01/10- Present
Director: Collect, organize/distribute and used clothing to thousands in need. Coordinated volunteers.
* STRAIGHT AHEAD NETWORK INC. (AFFILIATE) – Elmhurst, IL. - http://www.straightaheadnetwork.org/ 01/09-Present
Director: Assistance establishing and maintaining a long term recovery plans.
PAST ORGANIZATIONS
* President – Elmhurst Jaycees
* Vice President – Illinois Jaycees
* Class President – York H.S. (Elmhurst)
* Booster Club Board Member – York H.S.
* Youth Baseball Manager – (12) years
* Precinct Committeeman – Eight Terms
* Local Party Chairman – (10) years
* Caucus Member – School Dist. 205
* P.T.A. Board Member – School Dist. 205
* Youth Basketball Coach – (6) years
EDUCATION/TRAINING
Southern Illinois University – Carbondale, IL College of DuPage – Glen Ellyn, IL
Industrial Engineering Technology Major Introduction to Addictions
Small Business Management
CounselCare Connection P.C. – Oak Park, IL Hydraulic Fluid Power
Lay Counselor Certificate
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