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Customer Service Manager

Location:
Elmhurst, IL
Posted:
April 26, 2014

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Resume:

Jay Webb

Phone: 630-***-****

*** *. *** *****

Elmhurst, IL 60126

Email: acdvmw@r.postjobfree.com

PROFESSIONAL SUMMARY

With years of professional Hospitality Industry experience and many years of volunteer work in a variety of fields, I am currently seeking a professional position in non-profit atmosphere with an opportunity to continually make a positive impact. Having a lifelong passion and track record for making a difference I feel qualified and confident that I would excel in the right environment.

CURRENT EMPLOYMENT STATUS

HYATT CORPORATION/The Lodge (CONFIDENTIAL) – Oak Brook, IL 11/06-Present

Hotel/Hospitality Industry

Coordinator: Excellent interpersonal, rapport building skills. Seven years of exemplary customer service in high pressure retail/café setting. Highly motivated, able to multi task service and prioritize workload while providing full breakfast/lunch coverage and meeting all food and beverage demands to a McDonalds Corporate Off-Campus facility. Well versed at tracking and minimizing daily waste, maintaining inventory and planning weekly menus.

VOLUNTEER EXPERIENCES

DISTRICT 205 FOUNDATION BOARD of DIRECTORS (VOLUNTEER) - Elmhurst, IL 04/13-Present

Non-profit/Fundraising - http://www.elmhurst205.org/foundation

Director: Dedicated to innovations in education and advancement of excellence in Elmhurst's public schools.

Co-Chairman: Distinguished Alumni Awards Committee 05/12-Present

Co-Chairman: Donor Development Committee 04/13-Present

YORK DISTINGUISHED ALUMNI AWARD KICK-OFF EVENT COMMITTEE (VOLUNTEER) – Elmhurst, IL 05/12-Present

Committee Member/Event Coordinator: Established award parameters/planned fundraising events.

YORK - ANNUAL REUNION EVENT (VOLUNTEER) - Elmhurst, IL - http://www.classofthe70sgroup.org/ 06/09-Present

Chairman: Class of the 70’s Group – Initiated/coordinate annual reunion of the (ten) graduating classes of the 1970’s

SHAREFEST 2012 (VOLUNTEER) – Elmhurst, IL - http://www.sharefest-elmhurst.com/index.html 07/12 – 06/13

Non-profit/Outreach - Local Christian Day of Community Service – Nine Church Coalition

Project Chairman: Managed all aspects, public relations/project qualification/coordinated volunteers.

WEST SUBURBAN COMMUNITY CHURCH (VOLUNTEER) – Elmhurst IL. - http://www.westsub.net/ 06/10-Present

Non-profit/Outreach Religion

Ministry Coordinator: Initiate/Coordinate/Oversee all programs as they relate to the community.

Celebrate Recovery

Christmas Concerts

Christmas Wagon Ride

City of Elmhurst Liaison

Conference Coordinator

Crosses Across America

Dine ‘n’ Dunk Family Fest

Food Pantry

Kids4Truth

Gleaning for the Lord

Lay Counselor

Neighborhood Outreach

School District Liaison

Serenity House Partnerships

Sports/recreation

CARPENTER’S TOOL MINISTRIES INC. (VOLUNTEER) – Elmhurst, IL.

Non-profit/Service and Mission Agency - http://www.carpenterstoolsministries.org/ 08/07-Present

Executive Board Member: Oversee/Manage operations of affiliated non-profit service ministries.

* NEED A NEIGHBOR Inc. (AFILLIATE) – Addison, IL - http://www.needaneighbor.org/ 01/10- Present

Director: Collect, organize/distribute and used clothing to thousands in need. Coordinated volunteers.

* STRAIGHT AHEAD NETWORK INC. (AFFILIATE) – Elmhurst, IL. - http://www.straightaheadnetwork.org/ 01/09-Present

Director: Assistance establishing and maintaining a long term recovery plans.

PAST ORGANIZATIONS

* President – Elmhurst Jaycees

* Vice President – Illinois Jaycees

* Class President – York H.S. (Elmhurst)

* Booster Club Board Member – York H.S.

* Youth Baseball Manager – (12) years

* Precinct Committeeman – Eight Terms

* Local Party Chairman – (10) years

* Caucus Member – School Dist. 205

* P.T.A. Board Member – School Dist. 205

* Youth Basketball Coach – (6) years

EDUCATION/TRAINING

Southern Illinois University – Carbondale, IL College of DuPage – Glen Ellyn, IL

Industrial Engineering Technology Major Introduction to Addictions

Small Business Management

CounselCare Connection P.C. – Oak Park, IL Hydraulic Fluid Power

Lay Counselor Certificate



Contact this candidate