Quality Assurance Software

LUIS CINTRON

*** **** *** ****** *** *D ? Bronx, New York, 10451 ? Tel: (917) 225 - 7655

? *.**********@*****.***

OBJECTIVE

Highly dependable individual with extensive computer, hotel maintenance and

front desk experience. Looking to obtain a position with a company to

further my skills and an opportunity for growth.

PROFESSIONAL EXPERIENCE

Big Apple Hostel, New York, NY

08/2013 - 03/2014

IT Technician/Fire Safety Director

Conduct cash and credit card transactions also provide new clients to

expand business.

Performing basic installation and troubleshooting of computer and

associated operating systems, operating environments, application software,

cable and peripheral equipment.

Assisting in maintaining a network free of computer viruses, to include

scanning and eliminating viruses on desktop computers.

Supervised and trained Fire Brigade, Floor Wardens Deputy Floor Wardens and

Building Evacuation Supervisors.

Conducted, supervised and evaluated drills, performed inspections and

maintained records as required by law

Barbour Hotel, New York, NY 04/2010

- 09/2011

Fire Safety Director/IT Consultant

Responsible for effective provisioning, installation/configuration,

operation, and maintenance of systems hardware and software for all windows

systems at all locations.

Provide quality assurance including virus protection, security updates

upgrades, patches and disaster recovery planning and implementation

knowledge.

On-call during business hours for technical support, assisting end users

with general computer operation and desktop application software questions

and problems.

Supervised and trained Fire Brigade, Floor Wardens Deputy Floor Wardens and

Building Evacuation Supervisors

Conducted, supervised and evaluated drills, performed inspections and

maintained records as required by law

Heights Hotel/Pacific Dean Residence, New York, NY

02/2005 - 01/2010

IT Technician/On-Call Fire Safety Director

Diagnose hardware and software technical issues. As needed, will work with

appropriate vendor to resolve desktop computing equipment and software

technical problems.

Test customer issues and determine root cause where applicable. Where

applicable, provide workaround when issue cannot be resolved immediately.

On-call during business hours for technical support, assisting end users

with general computer operation and desktop application software questions

and problems.

Performing basic installation and troubleshooting of computer and

associated operating systems, operating environments, application software,

cable and peripheral equipment.

Maintaining a network free of computer viruses, to include scanning and

eliminating viruses on desktop computers.

Supervised and trained Fire Brigade, Floor Wardens Deputy Floor Wardens and

Building Evacuation Supervisors

Conducted, supervised and evaluated drills, performed inspections and

maintained records as required by law

EDUCATION/SKILLS

Hands- On training with Cisco Systems and Microsoft Server 2008. Proficient

in Microsoft Word, Excel, Power Point and Active Directory.

Technical Career Institute

09/2011 - 09/2013

NYIT (September 2014)

09/2014

Computer/Networking Technology

General Equivalency Diploma

04/2009

Fire Safety Director Certified # 05301316

Security license # 100********

Cisco Certified Entry Technician # 55228331

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