Project Manager Customer Service

Milaim Fazliu

** *** ******* **. *******, ON*L*T 2B7*Tel: 647-***-***** *********@*******.***

SUMMARY

Audio/Visual Project Coordinator/Technologist with extensive education and hands-on experience

working for George Brown College, big box electronic retailer, construction and high-end home

entertainment company. Expertise in selling, designing and installing custom home entertainment

systems, TV Video calibration, managing multi projects and supporting installers and sales

associates. Proven abilities in working in a multicultural environment, ensuring timely completion,

motivating and training/development. Client oriented with strong relationship building, strategic and

innovating skills. Technical proficiency in Microsoft Office, Mac, Excel, Power Point, Technical

Graphics-Auto CAD, Computer Hardware and Software Installation. Outstanding skills include:

*Engineering Science in Electronics *Project Management

*Home Automation Installation *Leadership and Training

*Multi Screen Video Displays & Touch Panels *Installation and calibration of 3D Smart TV

*Video Conferencing and Webcasting * Cisco Networking

PROFESSIONAL EXPERIENCE

George Brown College, Toronto, ON October 2013-March 2014

Multimedia Technologist (Part Time)

*Provide ongoing front line (Tier 1) and second line (Tier 2) support for faculty members and students on how to

use fully automated audio and visual equipment installed in the classrooms, boardrooms, conference rooms and

labs.

*Maintain, repair and ensure the functionality of Audio-Visual equipment in the academic computer labs, lecture

theatres, classrooms and specialized labs.

*Extensive knowledge and experience using Smart Boards-ux60, Smart Podium, Crestron controllers such as

DM-MD8X8, 16X16 and 32X32, Crestron processor-CP2E, Crestron Touch Panel-TCP-6, Cronn Amplifier-

CTS4200, Shure wired and wireless microphones, Lutron light control, projectors, computers, video capture

equipment, digital cameras and digital signage.

*Experienced and responsible in configuring, operating and troubleshooting a multi screen displays, touch

panels, video conferencing, networking, conference calls and booking an events within a campus.

*Configuring a College's Wireless Network using a Mac, Windows Vista, Windows 7&8, and Windows XP.

*Experience in operation and maintenance of complex audio, video and paging systems, including building and

fire codes

*Proficiency with Apple OS X and IOS, Microsoft Windows 7 & 8, Microsoft Office Suite, computers, laptops,

Blackberry’s, iPhone, tablets, printers and scanners.

*Extensive experience on operating and troubleshooting a fully automated Lutron lightning controller.

Progeeks, Toronto, Custom Audio/Visual Installation 2012-Present

Owner, Audio/Visual Project Manager

Designed and managed all aspects related to the preparation and execution of a successful home automation

custom installation and leading a team of 5 technicians. Responsible for project planning, system design,

inventory preparation, staging, product testing, providing all the necessary documentation related to system

design, inventory control and billing. Collaborated with architects, engineers, designers and other trades to

finalize details for customers, ensuring complete solution for residential and commercial application such as:

sport restaurants, colleges, high schools and other businesses.

Geek Squad-Best Buy, Richmond Hill, ON 2008-2012

Senior Audio Visual Technologist and ISF Level II Video Calibrator/Trainer

Designed and installed Custom Home Entertainment Systems including: In-Home consultation, Home

Automation Installation, TV Video Calibration, multi room Audio and Video installation for residential and

commercial applications such as conference rooms and classrooms.

• Extensive knowledge and experience in installing and configuring projectors and 3D flat panels.

• Expertise in Video Streaming, Video Conferencing, Conference Calls Meetings and Audio Mixers

• Demonstrated experience in design, operation and maintenance of audiovisual controls, video

productions, multimedia display, sound, paging system and networks.

• Experience in the design, operation and maintenance of complex audio, video and paging systems,

including building and fire codes.

• On-site and in-store successfully determined clients’ needs and expectations and presented and

delivered end-to-end solutions. Received numerous compliments from customers, store management,

district management and HQ providing positive feedback regarding professional installation and service.

• Supported all installers/calibrators nationwide by providing and sharing expertise and experience in

software and hardware solutions on a daily basis to ensure consistent quality.

• In 2010, awarded MVP of the Quarter for Geek Squad Services by providing exceptional customer

service

• Continuously received outstanding scores in performance reviews for over four years including achieving

99.5% on efficiency in providing professional installations and customer service care.

Berkley Developments, Toronto, ON 2007-2008

Assistant Construction Site Supervisor –Multi Custom Homes

Supervised all tradesmen and customer service personnel on-site in construction of 25 new homes.

• Read, understood and executed architecture drawings to build custom homes.

• Specific expertise in home entertainment wiring, designed and inspecting infrastructure wiring.

• Ensured timely completion of development and construction to meet closing dates.

• Dealt with various government officials and inspectors in obtaining necessary approvals.

• Ensured all safety requirements and regulations were adhered to utilizing knowledge of Occupational

Health and Safety Act, Employment Standards, WHIMS and Ontario Building and Fire Codes.

Brack Electronics, Toronto, ON 2005-2007

A high-end home entertainment retailer specializing in home automation products and services across the GTA.

Brands represented included Crestron, AMX, Lutron, B&W and RTI.

Assistant Project Manager/ System Designer

• Reporting to a Project Manager designed and managed all aspects related to the preparation and

execution of a successful home automation custom installation leading a team of 15 technicians.

• Installed Multi Room Audio and Video System, Residential Network and infrastructure wiring.

• Responsible for project planning, system design, inventory preparation, staging, product testing, providing

all the necessary documentation related to system design, inventory control and billing

• Scheduled and managed multiple projects concurrently resulting in efficient use of resources.

• Designed, installed, and prepared customized user documentation to operate entire Home Automation

including: Smart Boards, Projectors, Flat Panels and multi room audio system.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Ontario Self Employment Benefit Program 2013-Present

Ministry of Training, Colleges and Universities

• Prepared Business Plan. Training includes: Company Profile, Market Research, Marketing

Plan, Organization, Operations and Financial Overview.

Bachelor’s Degree in Computer Science and Electronics, Kosovo

Home and Building Automation Technician (Audio/Visual Automation)

Diploma, Fleming College, Peterborough, ON

• Awarded Letter of Academic Achievement

Various Professional Development courses including:

• Integrated Accessibility Standards Regulation (IASR) Certification January 2014

• Ontario Human Rights Code (OHRC) Certification January 2014

• Access Services for Colleges, Customer Service Standards (ASC) Certification January 2014

• ISF Level II Video Calibrator Certification, Geek Squad Best Buy April 2009

• Remote Technologies Incorporated (RTI) Certification May 2006

• Ontario Association of Certified Engineering- Technicians and Technologists (OACETT) member

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