Customer Service Developer
Resume:
Dear Hiring Officer,
This letter is to express my interest in a position in your company that is related to my field of
expertise. The opportunity presented on the listing is very appealing, and I believe that my
strong technical experience and education will make me a very competitive candidate for this
position.
The key strengths that I possess for success in this position includes, but are not limited to, the
following:
I have successfully designed, developed, and supported live use applications.
•
Team player
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Ability to work in a multicultural environment
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Eager to learn new things.
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Drive for continued excellence.
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Provide exceptional contributions to customer service for all customers.
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Experience as an off-shore consultant
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With a Bachelors Degree in Computer Engineering in one of the premier University in the
Philippines, I have a full understanding of the full life cycle of a software development project. I
also have experience in learning and excelling at new technologies as needed. My experience
includes but is not limited to:
Customer service and support
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Programming both new applications and maintenance work
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Problem isolation and analysis
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Software quality testing
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Application and requirement analysis
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Process improvement and documentation
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Data analysis, debugging, testing and data recovery
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I have been assigned in Denmark for three consecutive periods as an off-shore consultant for
the company I am serving now and still holds a valid visa until July so I am very much available
to transfer any time your company deem necessary. My experience as an off-shore consultant
taught me a great a deal about working in a team and in a multicultural environment so
adjusting in a new team an a new company will not be difficult for me.
Please see my resume for additional information on my experience.
I can be reached anytime via my cell phone, +63-917******* or through my email
acdvbv@r.postjobfree.com. Thank you for your time and consideration. I look forward to
speaking with you about this employment opportunity.
Sincerely,
Eric Oliveros
Applicant
Unit 2610 Flair Towers, South Tower Bldg., Reliance Corner Pines Street
Mandaluyong City, Philippines 1550
acdvbv@r.postjobfree.com
ERIC OLIVEROS
* 6 years of experience as Systems Analyst in a management consulting,
SUMMARY OF
technology services and outsourcing company.
QUALIFICAT
ION * In-depth understanding of project life-cycle, including all phases of system and
software development.
* Superior communication, presentation, and interpersonal skills.
* Software Developer dedicated in constantly improving tools and infrastructure to
maximize productivity, minimize system downtime and quickly respond to the
changing needs of the business.
Agile development methodologies
SKILLS &
ABILITIES
Customer-oriented
Team player
Requirements analysis and design phases
Coding and Scripting
Debugging and Troubleshooting
Software Development
Solutions Deployment
Testing and Documentation
SYSTEM ANALYST, ACCENTURE INC
EXPERIENCE
July 2007 – Present
* Develop, maintain and support application programs for claim handling system using
Java and related tools.
* Manage all phases of the software development lifecycle -- from analysis, design, build
and deployment of application.
* Serves as scrum master for production support team, performs day-to-day maintenance
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and support existing applications in parallel with the analysis, design, development and
co-ordination activities for new applications.
* Perform data analysis, testing, debugging, audits, disaster recovery, and problem
resolution.
BACHELOR OF SCIENCE IN COMPUTER ENGINEERING
EDUCATION
LYCEUM OF THE PHILIPPINES UNIVERSITY
MANILA PHILLIPINES
2007 - Sun Certified Java Developer (SCJP)
CERTIFICATIONS
2012 - Accenture Technology Academy – Certified Application Developer
Software Engineering Fundamentals: Java
TRAININGS
Java Development School Enterprise Edition
AJAX and its implementation
Agile University
Professional Scrum Master by Codelean
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Contact this candidate