14 Years Experience Technician
Resume:
Richard J. Levesque
Alpharetta, Georgia 30004
*******************@*****.***
Summary:
A+ certified computer technician. Fourteen years experience as a computer
technician, troubleshooting and repairing PC's. Nine years experience on
help desk. Expertise in desktop, laptop, printer hardware. Expertise in
Windows 8, 7, Vista, XP operating systems. Two years experience in
management, both warehouse and operations. Good verbal and written
communications skills, organizational skills, programming skills, and
problem-solving skills.
Work Experience:
Go2IT, Atlanta, GA
October 2013 to April 2014. Contract job with HP, deskside support for
Alcatel-Lucent. Support end users with laptops, Thinkpads, Dell's, and
HP's. Software support, networking support, and hardware support. Hands
on and over the phone. Windows 7 upgrades, Windows 7 and XP support.
Consultant, Atlanta, GA
February 2012 to present. Help individuals and small businesses with
computer issues, repair and build computers, laptops, and printers. Hands
on, over the phone, and by email. Windows 7, 8, Vista, and XP. Windows 7
upgrades.
Insight Global Inc., Atlanta, GA
October 2011 to February 2012. Customer Support Technician. Contract job
with Hewlett Packard. 100% phone support. Out of warranty software
support for HP customers. Troubleshot, repaired software issues remotely
on customers' PC's and laptops. Windows 7, Vista, and XP.
Data Doctors Inc. Atlanta, GA
October 2008 to February 2011. Shop Technician. Troubleshot, repaired and
upgraded PC's and laptops, hardware and software. Built new PC's.
Recovered data on failed hard drives. Windows 7, Vista, and XP.
Dekalb Technical College, Clarkston, GA
January 2007 to December 2009. Adjunct professor in the Computer Science
department. Taught A+ preparation courses. Trained students in PC repair
and maintenance. Prepared students for taking their A+ certification
tests. PC, printer curriculum.
Computer Generated Solutions, Dunwoody, GA
December 2005 to July 2008. Lead Technician, IBM Thinkpad support call
center. Assisted customers with warranty claims, hardware and software
issues over the phone. Troubleshot hardware and software issues with
Thinkpad laptops. Assisted other technicians with technical issues.
Windows 7, Vista, and XP.
PRESolutions, Dunwoody, GA.
November 2003 to December 2004. Analyst, customer care group, call center.
Supported terminals deployed at merchants' sites over the phone.
Troubleshot terminal errors, system issues, and assisted with customer
issues. Assisted merchants' customers with adding time to their prepaid
cellphones.
CompUSA, Dunwoody, GA,
June 2002 to November 2003. Shop Technician, service department of the
store. Troubleshot and repaired customer PC's, gave customers advice on
hardware purchases and repairs. Installed new hardware in customer PC's.
Windows XP upgrades, Windows XP, ME, 98, 95, 2000 support.
Software Solutions PCMD, Norcross, GA,
September 2001 to March 2002. Shop technician in the repair shop.
Troubleshot and repaired customer PC's, upgraded PC's, made recommendations
to customers on hardware and software issues with their PC's. Some on-site
service. Built new PC's. Set up networks for customers, both standard
networks and networking to share DSL or cable internet access.
Education:
Bachelor of Science in Management Science, June 1992, from Georgia
Institute of Technology, Atlanta, Georgia. Certificate
in Industrial / Organizational Psychology.
Additional Skills:
A+ certified computer technician, thirteen years experience working on
PC's. Thirteen years experience in MSDos, Windows 95/98, NT, 2000, XP,
Vista, 7, and Linux. Experience setting up home and work networks. Two
and one-half years experience programming IBM PC's in Turbo Pascal, C, C++,
Basic, and the Dbase language. Experience with Lotus 123, Word
Perfect, WordStar, Quattro, Dbase, Microstation, Cableview, and MSOffice
on IBM PC's using MS DOS and Windows. Programming on Macintosh
computers in Stella II and HyperCard. Programming on Linux computers in
C. College level courses taken in accounting, finance, and statistics.
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