Customer Service Manager

M AR IA H H ECKW I N E

**** *. ******* **. ***. D, Decatur, I L 62526

217-***-**** **************@*****.***

Summary

I am a dedicated and very hard outgoing worker who has a very good

k nowledge and skill level as a customer service representative, fork t ruck

d river and a laborer. I also have great computer and typing skills. I am very

dedicated, t rust worthy and dependable. I am looking for a secure position

w ith a well-established organization that will lead to a long lasting working

relationship.

Experience

2/2014- Clerical Support Specialist, M anpower Inc.

04/2014

Customer service, scheduled interviews and drug screens, took drug screen,

computer entry, answered and transferred phone calls, help with the application

p rocess, faxed, copied and printed paper.

07/2012- Material Specialist, Caterpillar

06/2013

Fork t ruck operator, delivered materials to welders, stock, inventory, unload the

ups t ruck, and enter materials into the computer.

10/2010- Customer Care Representative, Startek

02/2012

Took calls for a wireless phone company, helped customers with their bill and

changing or adding plans on too there account, retained customers, helped

customers with phone issues and technical issues.

12/2007- C rew Trainer, McDonalds

10/2010

I trained all the new employees the correct procedures on how to use the cashier,

how to take orders, how to cook on the grill and how to prepare the food. I was

t aking manager classes and doing manager duties, as in counting the cashier

d rawers and running the f loor.

Education

2006- High School Diploma, E isenhower H igh School

2010

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