Customer Service Engineer

MESFIN ADDISU TEKA (B.Eng.)

Current Address Doha, Qatar

Contact – 009**********/009**********

Visa Status Transferable

E mail: ****************@*****.***

Nationality: Ethiopian

Marital status: single

Languages: English, Urdu, Hindi and basic Arabic

Career Profile

Highly skilled, talented and knowledgeable Electronic Engineer with extensive

knowledge in sales and supervision and looking for any relevant position which

enables me to utilize my skills and vast experience.

Education

Bachelor’s Degree in Electronics Engineering

Mehran University of Engineering and Technology,

Jamshoro Hyderabad, Pakistan.

Professional strength

In depth knowledge of electronic circuit design.

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In depth knowledge of dynamic systems, control I Dynamic and control II

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numerical methods

Enthusiastic, goal oriented and ability to work under pressure

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Possess excellent organizational and presentation skills

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Possess extensive knowledge of electronic vibrations and thermodynamics

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Possess excellent verbal and written communication skills

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Trainings

Action Studies Customer Service Skills Training

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(Assella customer service and hospitality training center, Ethiopia)

• Completed five 4 hour modules of customer service training,

Topics included how to:

Greet transfer and hold calls

Build rapport, listen, clarify and manage conversational flow

Manage upset customers, conflicts and challenging situations

Deliver outstanding service, exceed expectations and build long

term loyalty

Work in teams and in a self directed environment

Technical Skills

Sound Knowledge of basic operating systems like Microsoft Excel, Word,

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PowerPoint and Access

• Networking Concepts

• HTML32

• Maintenance and troubleshooting

Work Experience

Modern Engineering & computing Addis Ababa, Ethiopia

September 2009 January 2013

• Worked as maintenance and servicing

Al Mehdi Match Makers plc. Addis Ababa, Ethiopia

March 2007 Jun 2009

• Worked as product quality supervisor & Human resource personnel

AGN Computers Importer & Distributor Karachi Pakistan

September 2004 Jan 2007

• Worked as sales executive and shop supervisor

Trainee Electronic Engineer:

Electronic Company Inc. Co, Ethiopia

• Trained on quality testing, accuracy and instrument precision

• Responsible for gathering maximum information on laser alignment and

adjustment of electronic equipment

• Trained in product testing

Electronic Intern Engineer

Handled the tasks of designing testing units for various automobile

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industries

• Responsible for designing and constructing plan of control panels required

in the industry

Interest and Hobbies

Reading Novels and watching TV

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• Traveling

• Playing Chess and Football

Reference

Will be available on request

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Contact this candidate