Customer Service Engineer

Wellington S. Martin

**** **** **** ******? Norfolk, Virginia 23508

Mobile: 757-***-**** ? Email: *********@*****.***

OBJECTIVE

. Seeking an entry to mid level engineering position to enhance my

experience and diversity in the field of Engineering.

EDUCATION

B.S. Mechanical Engineering Technology

August 2011

Old Dominion University Frank Batten College of Engineering &

Technology

Norfolk, Virginia

A.S. Industrial Engineering Technology

May 2006

Tidewater Community College

Chesapeake, Virginia

PROFESSIONAL EXPERIENCE

TCom Lp, TCom Drive, Elizabeth City, North Carolina 27909

October 2011- January 2014

Field Engineer/Electrical-Mechanical Technician

. Actively participated in the mechanical and electrical assembly of

aerostat system platforms. Contributed to the disassembly, organizing,

labeling and shipping of the 22M and 28M meter aerostat mooring systems

into the field

. Ensuring that the electrical, fiber optics wiring and hardware of the

aerostat system worked efficiently and up to code for flight operations.

When engaged in flight checking the telemetry of the systems, making sure

the system (aerostat) is communicating with ground control.

. Assisted in flight preparation as a member of the flight crew for the 22M

and 28 meter systems. Checked and monitored the fiber optic runs through

the 22M aerostat mooring platform for efficient telemetry readings

(pressurization, lift, altitude, wind speed, storm tracking etc.) and

radar readings.

. Monitored the generated power supply with in flight/moored mode of the

aerostat mooring systems to ensure optimal power distribution. Working

with AC/DC current and multiple phase breakers, generators and transfer

boxes.

. Trained on code reading and repair on the system's variable frequency

drives (VFD) making sure that the drives are online and communicating with

operator's control console.

Home Depot, Tintern Lane, Chesapeake, Virginia 23320

May 2002-October 2011

Tool Tech /Sales Associate

. Over the 9 years working for the company I have worked in all departments

but my main duration in a department was in hardware and tool rental. I

spent around 7 years in those two departments

. I have received extensive training in customer service, conflict

resolution, operations and finances. Years of working for contractors and

other professionals I have gained a strong skill of negotiating when

dealing complex problems that need immediate solutions.

. Resolving customer disputes and discrepancies in charges in a manner that

allow customers to be completely satisfied while maintaining the company's

best interest in terms of profitability.

. In tool rental I have had hands on learning of how to fix and repair

small 4&2 cycle motors and troubleshoot basic electronic components.

Hydraulics repair and maintenance for the bigger rental equipment, making

sure that the equipment is capable of performing its design function

COMPUTER SKILLS & CERTIFACTIONS

AutoCAD Microsoft Office C++ Mat-lab Auto-Desk

Inventor ETA Fiber Optic Installer

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