Management Software

MARC A. GLANTON

**** *. ******* ***, *******, IL 60622

773-***-****, *******@******.***.***

PROFILE

. CCNA-certified ability to design, install, configure, operate, secure,

test and troubleshoot medium-size routed and switched networks.

. Accomplished installer and troubleshooter of Linux and Windows operating

systems and a variety of application software.

. Talented developer of Windows PowerShell and batch scripts for the

automation of processes and administration of local and remote machines.

. Proficient skill in IT network design, project management, insight

generation, and the delivery of executive presentations.

EDUCATION

COLLEGE OF COMPUTING & DIGITAL MEDIA, DePaul University, Chicago, IL

June 2014

Masters of Science, Network Engineering & Management

STUART SCHOOL OF BUSINESS, Illinois Institute of Technology, Chicago, IL

December 2006

Masters of Business Administration, Concentration in Marketing

COLLEGE OF LIBERAL ARTS & SCIENCES, University of Illinois, Urbana, IL

December 2000

Bachelor of Arts, Concentration in Economics

EXPERIENCE

AON CORPORATION, Chicago, IL 2013 - present

Technician, Site Services

Support the IT data, security, hardware and software needs of 300+

colleagues

. Use utility tools and knowledge base to identify and perform preventative

maintenance on a variety of hardware: incl. Cisco, Aruba, IBM/Lenovo, HP,

and Dell; and software: incl. MS Office, Lync and Live Meeting; Citrix,

Juniper VPN, RSA, Lotus Notes, and SharePoint.

. Monitor IT service management queue (BMC Remedy) to exceed established

service levels

. Manage off-site back-up and recovery of colleague data

. Migrate colleagues from legacy hardware and software systems/applications

. Maintain detailed documentation of IT resources in telecom closets and

supply rooms

. Assist in the planning and execution of change management projects: data

center and site consolidations; WLAN installation; power outages

ANACOSTIA RAIL HOLDINGS, Chicago, IL 2012 - 2013

Information Systems Analyst

Enabled employee productivity through the provision of level 1 - 3

technical support and hardware and software maintenance

. Led research and recommendation of hosted-VoIP solution, integrating 11

disparate locations and associated endpoints.

. Managed Office 365 Exchange and Lync licensing, accounts, access and

permissions using Outlook Web App, PowerShell and batch scripts.

. Controlled network access and computing environment via AD administration

and CradlePoint, SonicWall, Cisco and host device configuration.

. Assisted in research, identification and roll-out of hosted anti-virus

(Webroot) and mobile device management (AirWatch) software solutions.

. Developed and enforced end-user access and storage policies for

reading/writing/archiving enterprise knowledge and information.

. Used systems analysis approach to troubleshoot software and hardware

issues.

. Wrote/maintained detailed documentation, including configuration manuals,

installation guides and user and asset management database.

ALLSTATE INSURANCE COMPANY, Northbrook, IL 2007 - 2009

Business Consultant, Strategy and Business Development

Developed comprehensive business reviews and analyses to help improve

Allstate Financial's strategic and financial position; leading to record

2007 business earnings.

. Created fact-base and related insights on the retirement market,

leveraging learning through workshops to advance knowledge of eight

Allstate Financial executive committee members and more than 50 executive

officers.

. Built centralized repository of retirement knowledge, informing the

development of six different innovation, marketing, and advocacy

initiatives reflecting $38 million of 2008 expenditures.

. Led four deep analyses of business development opportunities, providing

background research, market sizing and recommending a course of action.

One inquiry led to the development of a Social Networking line of

business.

. Established quarterly earnings and ratings scorecard, in collaboration

with Finance, providing insight into competitor results against several

internal performance measures.

. Developed quarterly Board of Directors presentations profiling the

insurance and financial services industry and the competitive

environment, monitoring sales trends, strategic actions and

organizational change.

. Provided quarterly situation analyses to senior executives responsible

for the organization's progress against strategic, operating and risk

management goals.

. Implemented real-time reporting of noteworthy industry, competitor, and

regulatory events to executive leaders.

AFFILIATIONS / LICENSES

CERTIFIED IPv6 NETWORK ENGINEER December 2013

CISCO CERTIFIED NETWORK ASSOCIATE July 2013

Upsilon Pi Epsilon HONOR SOCIETY April 2013

Contact this candidate