Chicago, IL 60643
IT HELP DESK
SUMMARY OF QUALIFICATIONS
Practical and hands on knowledge and skill in the analysis of customer needs and in the
development, installation, and troubleshooting of network systems and related hardware and
Skilled at orchestrating optimal match between business objectives and IT solutions to meet
short and long range goals in customer service and the prompt resolution to challenging
Talent for grasping new technologies and configurations, and adapting to new or evolving
situations. Work well under pressure.
Recognized for technical acumen and troubleshooting skills and for the demonstrated ability
to effectively resolve challenging technical issues.
Proven leader, problem solver, and strategist known for the capacity to recognize a solution’s
impact beyond initial issue.
Operating Systems: Windows Vista, Windows 7, Windows 8, Windows Server 2003 &
2008, Windows XP, Linux Ubuntu
Software: Microsoft Office 2003/2007/2010/2013, Microsoft Office 365,
Microsoft Outlook 2010/2013, Microsoft Customer Relationship
Hardware: Laptops, Workstations & Servers (HP/Dell/Compaq), Wireless
Keller Graduate School of Management, Chicago, IL
Master of Science, Network & Communication Management (2012)
Concentration: Information Security
Strategic Management of Technology Principles of Information Security & Privacy IP
Telecommunications Law & Regulations Cryptography & Security Mechanisms PC Systems &
Fundamentals of Wired & Wireless Networks LAN & Internet Technologies Advanced Network
WAN Technologies & Internetworking Converged Networks Enterprise Network Design
Enterprise Network Management Network Operating Systems (Windows)
Challenged to identify and build a telecommunications infrastructure for a fictitious travel agency,
defining industry and competitor trends to define infrastructure and website requirements.
DeVry University, Chicago, IL
Bachelor of Science, Network & Communication Management
INDEPENDENT CONTRACTOR May 2007 Present
Utilize advanced education and technical skills to provide clients with education, training, and support
in the installation and maintenance of various hardware and software applications, servers, and home
networks. Assist users in the use and troubleshooting of Windows and Linux based operating systems,
anti virus software, and system updates.
Completed Master of Science Degree full time while gaining experience as in an
independent IT consultant and working in contract positions.
Parts Trader, Chicago, IL November 2013 December 2013
CUSTOMER CARE REPRESENTATIVE II (Contract)
Primary point of contact for customers seeking assistance with troubleshooting the Parts Trader
website and related integration software. Provided training and troubleshooting assistance on systems
and processes, company and user settings, website navigation, software setup and troubleshooting, and
response to requests for general information from customers, field service managers, and suppliers.
Trained to ask customers questions to properly diagnose problems. Walked customers through
problem solving steps.
Well Care, Chicago, IL May 2013
Federal Home Loan Bank, Chicago, IL April 2013
PC TECHNICIAN (Contract)
Contracted to plan and execute the tear down, reinstallation, and testing of 50+ computers monitors,
keyboards, related peripherals, and Cisco IP Phones (7965 model). Orchestrated hardware and
software shutdown, move, and configuration and testing in new office location, ensuring all systems
were operational as scheduled.
John H. Stroger Hospital, Chicago, IL March 2013
CLINICAL ENGINEER, CARE FUSION PROJECT (Contract)
Performed preventative maintenance, calibration, and testing on a range of equipment including Alaris
8100 Large Volume Pumps and 8015 PC units. Calculated and documented dosing parameters utilizing
scales and pressure gauges.
World Computer Exchange, Chicago, IL September 2012 Present
Roosevelt University, Chicago, IL March 2008 June 2008
IT Graduate Assistant / VP, Roosevelt University Computer Association
St. Matthew’s United Methodist Church, Chicago, IL March 2007 June 2007
IT Internship (DeVry University)
Member, Association for Computing Machinery January 2012 Present
Member, Black Data Processing Associates March 2010 Present