Customer Service High School

Kenika Lett

********@*******.***

***** **** ** ***. * .Gulfport, MS 39503. 228-***-****

OBJECTIVE

To obtain a position with leadership responsibilities, problem, solving,

planning, and organizing. Also, I have the desire to seek a career

opportunity in an organization where I can maximize my customer-service

experience and achieve its' goals.

WORK EXPERIENCE

Reservation Agent, December 2009-Present

Island View Casino & Resort, Gulfport, MS

. Take calls from potential and current guests

. Create and maintain reservation records

. Handles daily correspondences

. Assists guest with their questions/concerns

. Multitask between a reservation agent and a PBX operator

Communication/Navigation Specialist, November 2010- June 2013

United States Air Force Reserve, Keesler AFB, Biloxi MS

. Operate and maintain avionic systems on C-130J Hurricane

Hunter/Tactical airplanes

. Analyze equipment to isolate malfunctions in different

communication and navigation systems

. Remove, install, check and repair avionics systems and line

replaceable units

. Diagnose malfunctions using technical orders, schematics, wiring

diagrams and integrated test systems and other test equipment

. Remove, replace and repair faulty com/nav components

Lead Cashier, February 2006-December 2009

Winn Dixie, D'Iberville, MS

. Supervised checkout stations on regular basis

. Managed front of store in the absence of Supervisor and Store

Manager

. Ensured customer transactions are processed promptly and accurately

. Ensure cash associates follow accounting policies, safety

procedures and customer service standards

SKILLS AND QUALIFICATIONS

. Knowledge and experience on how to carry out a

department/company goals and procedures, manage general

activities, and the ability to identify areas within a company

that need improvements in their performances and procedures

. 7 yrs of customer service experience

. 3 yrs of supervisory experience

. Proficient in operating the prominent MS applications such as;

Outlook, Excel, Word, Power Point, and spreadsheets

. Skillful on multi-line phone systems, and recording and

delivering messages

. Type 62 wpm

EDUCATION

High School Diploma May 2008

Biloxi High School Biloxi, MS

Associates of Art July 2011

Jefferson Davis Community College Gulfport, MS

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