Customer Service Sales

Victor Osilonya

Student

Irving, TX *****

**********@*****.*** - 972-***-****

An experienced customer service and communication student who knows and have learned how to keep

customers happy and satisfied, and is able to diffuse potentially volatile situations as well; possesses

thorough knowledge in customer service with a personal satisfaction in tackling new challenges.

Work Experience

Sales Consultant

Best Buy

-

Irving, TX

October 2013 to Present

Responsibilities

Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic

environment where customers feel supported and leave delighted.

Inspire customers by showing them what’s possible with technology. Maintain department’s

merchandising and readiness to serve customers.

Accomplishments

Constantly staying ahead of ever changing technology, sold a 4k projector.

Skills Used

Selling skills, inspire customers by showing them what technology can do for them. Down stock

Cashier

Chipotle Mexican Grill

-

Irving, TX

June 2013 to Present

Responsibilities

• Following recipes accurately and maintaining food preparation processes such as cooking, marinating,

seasoning, and grilling meats; chopping herbs; dicing, cutting, and slicing vegetables.

• Preparing food throughout the day as needed, anticipating and reacting to customer volume

• Maintaining appropriate portion control and consistently monitoring food levels on the line

• Maintaining proper food handling, safety, and sanitation standards while preparing and cooking food

• Providing friendly, quality customer service to each Chipotle customer

• Working toward understanding and articulating Food With Integrity

Accomplishments

Cleaning equipment, as assigned, thoroughly and in a timely fashion according to Chipotle sanitation

guideline and I developed a positive working relationships with all restaurant personnel worked as part of

a team by helping others as needed or requested.

Skills Used

Effective communication between fellow workers and customers.

Displayed a positive and enthusiastic approach to all assignments

Pos Associate

Kohl's

-

Irving, TX

November 2012 to January 2013

Responsibilities

Responsible for greeting customers and processing customers’ purchases accurately and efficiently at the

Point-of-Sale. Maintains a neat, clean and organized register area.

Accomplishments

Some impacts I had at Kohl's involved offering good customer service by accurate pricing, increasing and

decreasing. Ensuring sale and signing is accurate and precise. Manage scanning policies and procedures

while documenting new items, sales and price changes. Ensuring the stocking of store on signing

supplies, tracking invalid UPC issues. Diagnosing and resolving PC problems from software bugs to

hardware malfunctions. Automating software restoration and data recovery processing.

Skills Used

Communication and interaction with customers and coworkers using polite interpersonal skills. I

displayed dependability and passion for advertising in store sales and coupons.

Senior Sandwich Artist

Subway TDC Enterprises

-

Irving, TX

August 2011 to May 2012

Responsibilities

Greeting and serving guests, product preparation, maintaining food safety and sanitation standards, and

light paperwork. Also it included training new Sandwhich Artist's and operating the cash register.

Accomplishments

As my first job, I learned how to operate a cash register while using computer applications to calculate

expenses made and product needed by consumers. I also learned to effectively communicate with

customers in order to better their experience.

Skills Used

I performed simple arithmetics when the cash register had technical difficulties. I have demonstrated great

calm when rude customers take their anger out on me.

Education

MacArthur High School -

Irving, TX

2009 to 2013

Skills

Team player with strong interpersonal, communication, organization and follow-through skills.Capable of

providing outstanding customer service, efficient in creating a store culture, maintaining service standards

at the front office, and adapting expertise with the changing environment. Diligent, target centric and

result oriented. Computer literate, proficient with Microsoft Word, Excel, and PowerPoint, and Internet,

also fluent in 3D Max, Photoshop and Flash.

Groups

DECA

August 2011 to June 2013

DECA prepares emerging leaders and entrepreneurs in marketing, finance, hospitality and management in

high schools and colleges around the globe. It's a great organization in which you can compete with

different schools and challenge yourself to do better.

Student Council

August 2009 to June 2013

Student Council is basically a government governed by students in which they plan different activities

school wide.

Additional Information

I have successfully completed basic education at MacArthur High, I now look to join the work force in

order to help support my college career at University of North Texas. I seek to find a good paying job in

order to save up to add in forwarding my education in college.

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