IT Support engineer L1

Prince AJ **************@*****.***

Skype: princeareeckal

Mob: +91-998*******

Objective

I am looking forward to a challenging position in IT industry. I want to set higher goals while meeting and

exceeding the current one. Looking for an opportunity to use my skills and experience effectively, to

contribute to the growth of the organization in every way possible, by focused hard work and by being a

good team player and leader and in the process upgrade my skills to the next higher level that fuels my

own growth too with the organization.

Professional Synopsis

8 months of experience in the field of IT Infrastructure Management emphasizing on Network and server as an

L1 IT Engineer.

1 year 3 months of experience in Syndicate Bank as a Residential Desktop Support Engineer for HCL

Infosystems Pvt Ltd.

Present Employment

Company Name : Protech Microsystems India Pvt Ltd.

Location : Bangalore

Designation : L1 Desktop and Network Admin

Duration : Since November 2013 till date

Job Summary

Currently working as an L1 IT Admin in Ecron AcuNova Pvt Ltd as an employee of Protech

Microsystems India.

Work closely and effectively with multiple Development and support teams on issue resolutions.

Experienced in Troubleshooting Methodologies, Designing Work Plans and Permanent Solutions for

bugs, Verifying and Validating Web based applications.

Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting

to management, issue escalations.

Perform daily polling, daily backup of the system, Server monitoring and print jobs.

Experienced in Symantec NetBackup Console, Websence, ClinOne and Bloomedha.

Provide technical support to over 5 units across India and Europe remotely, using Remote Application

Software’s or phone system.

Inventory and Asset management as per company standard procedure.

Vendor management and Coordination.

ISO and Internal Audit preparation as per Standard operating procedure.

Surveillance System monitoring and data archival as per company requirement.

Confer with network users about how to solve existing problems.

Diagnose hardware and network issues, software problems, and replace defective components.

Install Windows 2003, 07, 08 and configure IP addresses, network printers and configure Client

Access for PCs.

Provide users technical support, analyze and troubleshoot problems that cause operational delays.

Order network supplies and computer parts as needed for repair, following company policy.

Establish a client complaint record for tracking problems and solutions by ticketing system.

Extensive experience in installation, administration and networking in various environments.

knowledge of Windows Vista; Windows XP; Windows 2000Server; Windows Server 2003; Windows

Server 2008; Windows NT; DOS; TCP/IP; Ghost; Linux based Zorion Operating System.

Active Directory Services; Active Directory Group Policy Objects (GPO); DHCP; and DNS.

Excellent command of running projects employing industry standard project management

techniques.

Create Revoke and Access NTFS File permissions.

Extensive knowledge in Centralized Core banking Technology.

Extensive documentation and training experience.

Operating Systems

Windows Vista; Windows XP; Windows 7; Windows 8; Windows NT; Ubuntu 12.10; Zorion; DOS and

Windows 2000 Server; Windows Server 2003; Windows Server 2008; AD 2003; AD 2008;

Achievements

Received Best Student Award in Information Technology for the outgoing batch of 2012.

Received NSS Service Certificate Award for continuous working of 244 hours.

Received Award for 1st place in State level Yoga Competition.

Received Blood Donation camp certificates and Awards

Second Rank winner in Information Technology dept. in 2011.

Educational Details

Diploma in Information Technology 2009-2012

Sree Narayana Guru Polytechnic College, Coimbatore

(Affiliated to Anna University)

Bachelor in Computer Application 2013-2015 (pursuing)

Distance Education, Calicut Kerala

(Affiliated to Alagappa University)

Training and Certifications

Completed training from HCL infosystems for Hardware and Networking

Completed training from Ecron AcuNova for Basic Server maintenance and all IT Related SOP’s

Personal Data

Date of Birth 15 JULY 1992

Nationality Indian

Hobbies Learning anything new,

Reading Tech related news.

Contact this candidate