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Customer Service Sales

United States
April 25, 2014

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Latanza Lott

**** *** *** ****** ****** Al *****


Objective A secretarial position in a fast-paced environment.

Skills Excellent Organizational Skills

Telephone Answering, 12-Line System

1. Strong Customer

1. Word Processing and Typing

Relations Skills

2. 10-Key Calculator

2. Computer Proficiency

3. Filing

3. Data Entry

1. Computer WordPerfect, Microsoft Word Microsoft PowerPoint, Microsoft


2. Microsoft Excel, Microsoft Works, Xactimate, DOS.


Kelly Services (Apple Computers) Mobile, Alabama

July 1, 2013 - August 1, 2013

Technical Specialist: Customer service, strong telephone communication skills assist customers with

finding claimants information about products, setting appointments with Apple Stores, Technical support

for all Apple products

Catastrophe Management Solutions Mobile, Alabama

October 30, 2012 - December 18, 2012

Adjusters Buddy: Customer service, strong telephone communication skills, assist insurance adjusters

with finding claimants information, setting appointments

Contract Employee

Babies r’ Us Mobile, Alabama

September 1, 2012 - October 29, 2012

Retail Representative: Customer service, communication skills, sales, taking orders, customer solutions,

and baby registry

Seasonal Employee

Sears Holdings Mobile, Alabama

September 24, 2011 - January 6, 2012

Retail Representative: Customer service, strong telephone communication skills, sales, received orders,

assisted with customer solutions, provided troubleshooting for electronic items and devices

Contract Employee

Crossmark Mobile, Alabama

May 14, 2011 - September 25, 2011

Event Specialist: Setup and provided demonstrations and interacted with customers

Wal-Mart Super Center Mobile, Alabama

June 28, 2010 - January 10, 2011

Cashier: Customer service and communication skills, operated registers, provide check cashing, and

accepted bill payments

Seasonal Employee

Janinos Italian Restaurant Mobile, Alabama

January 03, 2005 - March 01, 2007

Night Shift Manager: Supervised employees; knowledgeable of all positions, and assisted with

guest relations

Wintzells Oyster House Mobile, Alabama

December 21, 2001- March 05, 2005

Server: Provided Customer service: adhered to all service standards; and assisted with guest relations

Adams Mark Hotel Mobile, Alabama

June 28, 2000- November 01, 2000

P.B.X. Operator: Customer Service: assisted with guest relations; and served as switch board operator


Faulkner University Mobile, Alabama

Major: Business Management February 2011 (presently attending)

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