Customer Service Sales
Resume:
Latanza Lott
**** *** *** ****** ****** Al *****
***********@*****.***
Objective A secretarial position in a fast-paced environment.
Skills Excellent Organizational Skills
Telephone Answering, 12-Line System
1. Strong Customer
1. Word Processing and Typing
Relations Skills
2. 10-Key Calculator
2. Computer Proficiency
3. Filing
3. Data Entry
1. Computer WordPerfect, Microsoft Word Microsoft PowerPoint, Microsoft
Publisher,
2. Microsoft Excel, Microsoft Works, Xactimate, DOS.
Experience
Kelly Services (Apple Computers) Mobile, Alabama
July 1, 2013 - August 1, 2013
Technical Specialist: Customer service, strong telephone communication skills assist customers with
finding claimants information about products, setting appointments with Apple Stores, Technical support
for all Apple products
Catastrophe Management Solutions Mobile, Alabama
October 30, 2012 - December 18, 2012
Adjusters Buddy: Customer service, strong telephone communication skills, assist insurance adjusters
with finding claimants information, setting appointments
Contract Employee
Babies r’ Us Mobile, Alabama
September 1, 2012 - October 29, 2012
Retail Representative: Customer service, communication skills, sales, taking orders, customer solutions,
and baby registry
Seasonal Employee
Sears Holdings Mobile, Alabama
September 24, 2011 - January 6, 2012
Retail Representative: Customer service, strong telephone communication skills, sales, received orders,
assisted with customer solutions, provided troubleshooting for electronic items and devices
Contract Employee
Crossmark Mobile, Alabama
May 14, 2011 - September 25, 2011
Event Specialist: Setup and provided demonstrations and interacted with customers
Wal-Mart Super Center Mobile, Alabama
June 28, 2010 - January 10, 2011
Cashier: Customer service and communication skills, operated registers, provide check cashing, and
accepted bill payments
Seasonal Employee
Janinos Italian Restaurant Mobile, Alabama
January 03, 2005 - March 01, 2007
Night Shift Manager: Supervised employees; knowledgeable of all positions, and assisted with
guest relations
Wintzells Oyster House Mobile, Alabama
December 21, 2001- March 05, 2005
Server: Provided Customer service: adhered to all service standards; and assisted with guest relations
Adams Mark Hotel Mobile, Alabama
June 28, 2000- November 01, 2000
P.B.X. Operator: Customer Service: assisted with guest relations; and served as switch board operator
Education
Faulkner University Mobile, Alabama
Major: Business Management February 2011 (presently attending)
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