Customer Service Management
Resume:
MANIK MOJUMDER
*** **** *** ****** #** • Brooklyn, NY 11218
Cell: 718-***-**** *********@*****.***
To Whom It May Concern:
In today's oriented society, timely, friendly, proactive service is sought to enhance future business growth.
Consumer loyalty is always impacted when you employ the right service professional to represent you when
assisting your valued consumers.
My long-term experience in the social service industry has taught me how to meet and exceed each consumer's
expectations with service that sells. I have assisted all types of clienteles in all types of settings. I realize that
acquiring and maintaining loyal repeat business as well as spreading the word of your business through these
loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and
greater marketability is a task that I have performed with success many times.
My goal is to obtain a management level position in the social services field that provides opportunity for growth and
development.
I am an excellent trainer who achieves ongoing success with the team by building morale, maintaining teams'
self-confidence and training them to build the sale by improving their people skills.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Thank you,
Manik Mojumder, MSW
MANIK MOJUMDER
328 East 9th Street #1R • Brooklyn, NY 11218
Cell: 718-***-**** *********@*****.***
OBJECTIVE
To obtain a management level position in the social services field that provides opportunity for growth and development.
QUALIFICATION/SKILLS
Member of National Association of Social Workers
Proficient in Microsoft Word, Excel, Internet, Foothold, SCIMS and HRA, HMA system
Able to communicate with others effectively, reliable, motivated, and honest. Fluent in English, Bengali, Hindi, and Urdu
Has valid NYSDL
LICENSING INFORMATION
LMSW in NY- Pending
AREAS OF SPECIAL INTEREST
Research, Public Policy, Mental Health, Developmentally Challenge, Aging, Homelessness, Housing, Youth, Criminal Justice,
Employment, Immigrants, Management, For/Non-profit, Media and Politics
WORK EXPERIENCE
Fire Lounge Inc. Brooklyn, NY
President 03/13-Present
• Manage the business and affairs of the Corporation within the guidelines established by the State and Federal level.
Develop and implement strategic plan for the Corporation’s business and operational plans.
• Direct and monitor the activities of the Corporation in a manner such that agreed upon targets are met and such that the
assets of the Corporation are safeguarded and optimized.
• Develop and implement operational policies to guide the Corporation within the limits prescribed by the Corporation’s By-
Laws and the framework of the strategic directions adopted by the respective parties.
• Manage and oversee the required interfaces between the Corporation and its shareholders, the investment community,
media, governments and their agencies, employees and the general public.
• Meet regularly and as required with the Chairman and other Board members to ensure that they are provided in a timely
manner with all information and access to management necessary to permit the Board to fulfill its statutory and other
obligations;
• Direct the activities to ensure that the work carried out by the Corporation and its subsidiaries is of a quality which
complies with the Corporation’s Quality Policy.
RAIN Home Attendant Services-VillageCareMax Brooklyn, NY
Social Worker 11/12-7/13
• Completed psychosocial and mental health assessment and entered in the HMA. Coordinated with the interdisciplinary
team. Assisted member with their entitlements.
• Completed home visits as needed. Provided counseling and monitored their MLTC needs.
• Completed member’s advance directives and discharge planning. Attended management meetings and developed strategies.
The Doe Fund Inc. RWA Pathways Brooklyn, NY
Career Pathways Adviser 10/11 – 09/12
• Managed a caseload of formerly incarcerate clients. Coordinate access to services, benefits, and recovery-based supports
• Assisted clients with goal setting and self-development as it pertains to job readiness facilitates educational workshops
• Provided crisis intervention as well as information and referral sources. Participated in the recruitment and retention of
clients and conduct field visits as needed
• Developed, implemented and facilitated addictive behavior workshops
• Served as liaison to NYS Department of Corrections and Community Supervision
Urban Pathways Inc. at Olivieri Drop-in Center New York, NY
Program Case Aide 11/08 – 10/11
• Completed preliminary assessments, and made referrals for drop-in clients.
• Provided informal, supportive counseling in crisis situations in order to ensure clients’ safety and security
• Assisted clients in obtaining entitlements such as SSI/SSDI and public assistance benefits
• Conducted psycho-educational groups and provided vital resources for clients
• Submitted daily census sheets and monthly statistics to Director, carried small caseloads, and assisted clients with travel
• Engaged with clients to resolve potential problems or interpersonal conflicts
Oasis Clinical Services Elizabeth, NJ
Intern Counselor 10/08 – 12/09
Counseled and provided assistance for groups and individual about various issues
Administered random drug tests; was responsible for intake, discharge, and follow-up services on behalf of client
Organized groups, answered calls, and updated clients’ charts in a timely manner
Capribs International, Inc. Brooklyn, NY
Supervisor 02/03 – 12/06
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Monitored sales activities to ensure that customers received satisfactory service and quality goods
Developed, coordinated and implemented daily activities, assigned employees to specific duties
Provided the orientation, supervision, training, evaluation, and scheduling of staff.
EDUCATION
Rutgers, The State University of New Jersey – Newark
Master of Social Work, Non-Profit and Public Management, May 2012
Bachelor of Arts, Social Work, October 2011
References Available Upon Request
Contact this candidate