Customer Service Office

LESTER P. GARNER

**** *. ********* ******

Philadelphia, PA 19132-1605

Home: 215-***-****

Cellular: 215-***-****

************@*******.***

Qualifications Summary

Customer Service and office professional offering over 25 years of diverse experience.

Over three years of experience as an US Government contract clerical worker with security clearance.

Excellent oral and written communication.

Ability to work with the minimal supervision.

Working knowledge of Microsoft Office Suite and other software systems.

Proven ability to navigate the Internet in a professional business setting.

Expertise in document and records management.

Demonstrated excellent customer service and cash handling skills

Experience

Ally Financial Services Fort Washington, PA

General Office Mail Clerk-Seasonal Contractor Jan 2013-April 2013

• Kept records of materials filed and removed, using logbooks and computers.

• Added new material to file records, and created new records as necessary.

• Performed general office duties such as typing, operating office machines, and sorting mail.

• Eliminated outdated and unnecessary materials, destroying them and transferring them to inactive storage according to file maintenance guidelines and legal requirements.

• Found and retrieved information from files in response to requests from authorized users.

Office Team/Robert Half International Philadelphia, PA 19103

Temporary Clerical Worker Jan. 2009 to Dec 2012

Performed various clerical, customer service and administrative duties including filing, faxing and copying of documents and records on an assignment basis for local companies and non-profit organizations including Bravo Health Services, The Boys and Girls Club of Philadelphia.

Performed Customer Service and concierge duties for several companies including The Le Meriden Hotel,Philadelphia Convention Center, Wells Fargo Bank and Tri-Star Publications.

CMI Management, Inc. Philadelphia, PA

General Office Clerk-Immigration Clerk 2008 to 2009

Employed as a contract employee with security clearance at The Department of Homeland Security Citizenship and Naturalization Department.

Executed daily administrative and clerical duties including of file and record maintenance, opened, sorted and distributed incoming classified and unclassified mail and correspondence.

Attended naturalization ceremonies to assist candidates for citizenship with

with paperwork and issuing of documents.

Utilized the computer system to update and retrieve documents and records.

Randstad Employment Solutions Philadelphia,PA 19107

General Office Clerk-Passport Support Associate Sept 2007 to May 2008

Employed as a federal contract employee with security clearance at The United States Passport Agency, Division of the US State Department.

Operated various office equipment and machinery in the preparation, processing and mailing of passports and related documents.

Utilized the TDIS AND PRISM computer systems to prepare documents for processing, create document batches, image capture (scan) and image review documents and passport photos and also used the computer system to retrieve applicants information, print passport books as well as mailing labels for sealed envelopes.

Old City /Haley Paints Philadelphia, PA

Retail Support Associate November 2001 to May 2007

• Performed all aspects of customer service and satisfaction including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products sold.

• Handled inbound sales duties, such as, taking, processing and filling orders.

• Resolved billing questions and other disputes/made customer calls and follow ups and performed data entry.

Education

Temple University Philadelphia, PA

Bachelor of Arts, English Literature

References:

Professional references available upon request.

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