Project Manager Customer Service

Lipsa Patel

**** ******** *** *, ***** York, M*L*B5 Toronto, ON

Cell: 647-***-****

E-mail: ************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Over 6 months of QA experience as Jr. QA Analyst in all phases of

life cycle, including requirement gathering, risk analysis, project

planning, scheduling, testing, defect tracking, management, and

reporting

• Adopt at using both manual and automated testing tools to

troubleshoot systems, integration, user acceptance, ah-hoc,

functionality, object, and regression

• Has good working knowledge in creating Test Plan, Test Scenarios,

Test Cases, Test Executions and Test Status Reports

• Excelled in finding, documenting and reporting bugs, errors

• Test different category of web-based application for Insurance

Companies, Telecommunications Company, and Internet Services

Providers

• Superior analytical, troubleshooting, communication and

presentation skill

RELEVENT SKILL

● Programming languages: C, C++, C#, Java,VB Script, Java Script, HTML, .Net,

CSS,HTML,XML

● Software Applications: MS Visual Studio 2010, MS Office, Microsoft Expression

web, Eclipse

● Platforms: Windows XP/Vista,/Windows 7

● Testing Tool: HPQC(ALM), QTP, Androids and ISO device testing

EDUCATION

Centennial College Jan

2011- Sep2012

Toronto, Ontario

• Graduation Class 2012

• Enrolled in the faculty of science and engineering,

Achieving a post-graduation diploma in Software Engineering Technician

K.K Wagh Engineering and Technology College 2006-

2009

Mumbai University, Maharashtra, India

• Successfully received diploma in Information technology with Honors

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ACADEMIC PROJECT DETAIL

Website developer:

Stay fit website May 2012 – August

2012

• Develop a website on calculate the calories. It’s basically make for user how want

know that how much calories they burn though various exercise.

• User can count their daily work out and calories earn per day.

• Generate requirement, specifications and database models, design databases, UML

and ERD.

• Web site was developing by using programming language C# and. Net and SQL

Server 2008 use as a back end.

EMPLOYMENT HISTORY

QA Consultants Inc. Markham, ON May – November

2013

Jr. QA Analyst

• Provides client service and project communication

• Analyzes business rules and design documents

• Performs defect analysis and reporting bugs

• Creates, review and executes test case for software and web application

• Prepares test data and tools as required to support testing

• Supports system integration, functional, regression, and user acceptance testing

• Creates project completion document to assist future project

• Communicates directly with team leads, software developers, Business Analysts and

project manager.

• Analyze and record defects using Jira and HPQC, also prepare daily status reports of

defects and progress

Customer Service Representative

KFC Eton Mall (Downtown) Toronto, ON Sep 2012 – Jan

2013

KFC – York Dale May 2012-

Oct 2013

• Ensured that needs of customers were met by displaying effective customer

service as well as strong interpersonal and communication skills

• Successfully managed workload under high pressure by meeting multiple

orders within given range of time

• Performed basic food preparation sandwich, fryer.

• Ability to handle cash, drives thru, and balance daily cash receipts.

• Strong follow-up skills and able to deal with tact, diplomacy and

confidentiality.

• Trained new employee and provide ongoing mentoring and coaching to new

hired employee.

Lipsa Patel

1442 Lawrence Ave w, North York, M6L1B5 Toronto, ON

Cell: 647-***-****

E-mail: ************@*****.***

References will be available upon request

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