Customer Service Sales

Lauren Elka

**** ******* *** **. #***

Florence, Ky. 41042

Phone: 516-***-****

E-Mail: ************@*****.***

SUMMARY:

Highly dedicated, efficient, and organized team player. Always eager to contribute, plan and manage tasks.

EXPERIENCE:

Sales assoc.\ Gap outlets, Hebron, Ky December 2013

I had to maintain a clean work area, organize while putting away clothes, and CSR.

Drive thru\cashier, GoldStar Chili Hebron, KY July 2013 - December 2013

I run and handle the drive thru window, counting down drawers, prep and making food, CSR, and training.

Part time Cashier\Sales Rep.\Key holder\Manager, Ace Hardware, Hebron, Ky. March, 2012 - July, 2013

I multi task daily by answering high volume calls and cashing customers out. Safe and drawers counts, and CSR.

Also, I organize stock and clean the store during down time.

Senior Team Lead\Trainer, Wendy s, Burlington, KY 2008 March, 2012

As a senior team lead at Wendy s in Burlington I contribute to the success of the management team. My responsibilities include training new hires as well as proficiency in the following areas

Cashier

Customer service

Food preparation

Safety

Maintaining the cleanliness and overall appearance of the restaurant

Safety Coordinator, Noble Roman s Inc., Union, KY. 2007 - 2008

I was responsible to ensure the products were in compliance with quality control in accordance with safety and food handling procedures while I was at Noble Romans. I also mastered the following skills during my employment

Keeping inventory

Rotating food to ensure products were used in a timely manner

Food preparation

Maintaining overall food-safety for the store

Cashier, Movie Gallery, Union, Ky, 2006 - 2007

My primary responsibilities included all aspects of payment processing and cash handling procedures. Quality customer service was my main goal, I always took pride in helping out customers. Additional responsibilities included

Inventory Control

Guest assistance

Movie organization

Promotional setup

SKILLS:

Customer Service

o Phone etiquette

o Providing an environment that makes a customer feel comfortable and welcome

o Always putting the customer first

o Conflict resolution

Microsoft Office applications

Word, Excel, PowerPoint

Leadership

Organizational

Inspirational

Team Builder

Moral support

EDUCATION:

Kellenburg Memorial High School, Uniondale, NY

General Studies, June, 2004

Additional Training and Certifications:

Security License

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