Customer Service Sales

THERESA A. STEVENSON-COLLIER MBA

***** ********

Cleveland, OH 44128

Home: 216-***-**** *********@*****.*** Cell: 216-***-****

SUMMARY

Process-oriented Document Control Administrator with comprehensive background supporting supply chains

by uploading drawings and specification releases to suppliers and customers portal. Expert in operation of

data capture technology, using Kodak scanner to import documents in Fortis electronic data storage system.

Recognized for meeting or exceeding corporate expectations and deadlines thru effective organizational

skills. Proficient in MS Outlook, Word, Excel,PowerPoint and SAP.

PROFESSIONAL EXPERIENCE

Integral Search Group Willoughby, OH 2014

Accounting/Data Entry

Inputting data for invoices, filing and review data for accuracy.

UTAS (Goodrich Landing Gear), Cleveland, OH 2008 – 2012

Document Control Administrator, Quality Management Systems

Maintained all revised documents and forms in Pilgrim. Ordered and received supplies using SRM system.

Collected and updated LDMS chart data and reporting data matrix. Consulted with end users regarding

problems in accessing electronic content. Assisted manufacturing engineering and quality with various

projects. Assured appropriate application of the change control process. Implemented, verified and

validated engineering change orders and/or new product releases . Assure maintenance and integrity of the

electronic engineering record repositories. Scope included “pdf” conversion, archiving, maintenance,

establishing revision history and other associated document control activities. Prepared, maintained, and

released item master records and product structures in Pilgrim (electronic data storage system).

• Assisted with improving turnaround time drawing process request from 48 hour to 24 hours by utilizing

Matrix / SmarTeam to obtain drawings and models.

• Improved process of scanning documents and drawings for archiving in Fortis data storage system by

recommending a Kodak i730 Scanner, eliminating rescanning documents 90%.

• Received reward and recognition for taking initiative to learn and own scanning process for work orders.

• Trained all departments focal in record management, resulting in each department possessing records

for storage.

VOLT, Independence, OH 2007

Scanner, Manufacturing Engineering

Retrieved and scanned tool drawings. Updated Digital Doc System with tool images and transmitted bill of

material for electronic drawings. Audited images and data for accuracy.

• Exceeded corporate expectations by completing scanning project 2 months before projected date.

THE RESERVE NETWORK, Cleveland, OH 2005 – 2006

Accounting Clerk, Finance

Prepared large volume of invoices for payment and interacted with store personnel concerning items being

received or returned, in order to eliminate payment discrepancies. Reviewed and edited EDI reports for

accuracy. Researched and reconciled payment concerns with vendors. Sort and mailed vendor payments.

• Reduced research time for discrepancies 6% by auditing payment report.

THERESA A. STEVENSON-COLLIER PAGE TWO

AREA TEMPS, Cleveland, OH 2004 – 2005

Customer Service / Administrative, Call Center / Leasing Office

Delivered administrative support by answering phones, scheduling appointments to view apartments and

townhomes, process applications and typed leases for new resident. Prepared reports for corporate office

and kept files organized and current. Processed applications including character and credit references and

provided excellent customer service.

ADELPHIA COMMUNICATION, Cleveland, OH 2001 – 2003

Customer Service Representative

Maintained high level of customer service to meet and exceed company goals and expectations for call

center. Updated customer files and schedules service technician calls for customers. Researched and

resolved customer billing concerns. Participated in sales contest to increase the sales of cable services.

• Processed over 100 customer requests each shift.

• Handled irate customers in a professional manner and recognized as employee of the month.

Volunteer Services

Cuyahoga County Office of Re-entry, Cleveland, OH 2013 - Present

Citizen Circle Coordinator

Superior Circle

Prepare and maintain records for returning citizens. Develop goals and plan of action for clients. Monitored

and record client’s progress. Confer with client to discuss options to reaching their goals and barriers they

may prevent their progress. Develop and maintain relationships that will lead to a successful outcome of

“home to stay”. Refer clients to helpful resources which will make the transition from an offender to a citizen

a smooth one. Visits Grafton prison once a month to inform pre-release offenders about Citizen Circle

program and the resources that are available to them upon returning home.

EDUCATION

Certificate, Citizen Circle of Greater Cleveland, ODRC, Cleveland, OH

MBA, Management, Indiana Wesleyan University, Independence, OH

BBA, Administration, Davenport College of Business, Grand Rapids, MI

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