• LATRAY CLAYTON

• *** E. **th street, Chicago, IL, 60619

• 773-***-****

• acduiy@r.postjobfree.com

OVERVIEW

To further my technology career within a growth-oriented firm that will allow me to utilize my skills and education.

• Excellent reputation with customers as a competent, knowledgeable and helpful professional

• Technical experience with systems administration/desktop systems support and management

• Hands-on experience with hardware components and software applications

• Dedicated to meeting the expectations and requirements of company and consumer requests

• Ability to exercise flexibility, initiative, good judgment, and discretion.

• Time Management Skills

• Research Abilities

• EDUCATION

• Computer Systems Institute- Chicago, IL 2012-2013

• Networking Computing Program

• Urban Prep Charter Academy, Chicago, IL 2007-2012

• Ranked 4th percentile

• COMPUTER SKILLS

• Windows 2000, Windows server 2003, Windows server 2008 operating system installations/ local machine settings and network

configuration

• Administer and troubleshooting DNS and DNS clients; implement local security policies; create local user and group accounts; manage

user accounts and groups

• Used network monitoring tools; create counters and performance alerts

• Install and troubleshoot PC components and Windows XP, 2003, and 2007 installations

• Install, configure and troubleshoot multi-function printers and mass storage devices

• Document track all peripherals and network issues Backup and restore files; recover data and deleted files

• Install and configure Windows Server 2003 firewalls and cluster

• NTFS folder and file level permissions to grant user access

• Troubleshoot TCP/IP connectivity with Windows XP and Windows 7

• Managing domain servers and troubleshooting clients

• PROFESSIONAL EXPERIENCE

Smart Technology Services, Chicago, IL

•

Deployment Technician 2013- 2014

•

• Unbox new hardware

• Image new and existing PCs

• Backup and migrate user data

• Troubleshoot deployment related issues

• Follow the client's methodology and deployment check list procedure

• Return old drive/machine to inventory

• Update inventory systems

• Rewiring and configuring network cabling for server administration - Cat6, fiber optic

• Ghosted computers for new installations of Windows profiles that were saved on the network

• Assisted users with computer and network related questions and procedures

• Maintaining active directory for when permissions & accessing files needed to be done

• Organizing & installing different types of cables, and hardware for new networks

• Installing new computer parts for outdated part (Memory, Cdroms, motherboards)

Compucum IT Workforce Solutions Services, Chicago, IL

•

Desktop Support Specialist 2014

•

• Mapped network drives

• Repairing & configuring BIOS motherboards, hard drives, RAM, and IDE cables

• Provided technical support for multiple users.

• Organizing the out dated hardware that was being disposed by categorizes

• Performed & maintained data backups of old & new User/Network profiles

• Used ticketing system to help prioritize which users or network issues needed to be resolved first

• Performing DOS commands to make sure things are functioning on the computer & network(ping, ARP,

• msconfig, ipconfig)

• Provided user support and training via VPN remote access

• Deployed and imaged both new and used PC's via Windows Deployment Service

• Installed and configured network printers

• Worked with end-users to troubleshoot problems with packaged applications.

• Added users and disabled terminated users from Active Directory.

• Answer and respond to requests submitted to IT Help Desk via Remedy ticketing software.

• Worked at helpdesk with Remedy to create, modify, update, store and communicate helpdesk trouble tickets.

• Upgraded, configured, maintained, troubleshoot, and repaired PC hardware and software.

• Collected, documented and reported issues with application packaging and software compatibility.

• Troubleshoot and repaired desktop/laptop computers

Contact this candidate