Manager Customer Service

Josephine Hansford

*** ******* ***, ********** ***: 289-***-**** Email:

**********@*****.**.**

PROFILE

Educated in United Kingdom. Excellent interpersonal and time management

skills, with strong oral and written communication skills. I am a highly

creative, enthusiastic and conscientious professional with a vast

experience in administration with excellent organisational skills,

functions well independently or happy in a team environment. Expertise in

customer service & sales promoting a variety of products and services,

gained mostly whilst working in travel and tourism.

We transferred to Montreal in 2011, I achieved intermediate level French;

secured some temporary work in retail, office and warehouse administration.

In Feb 2014 relocated to Ontario.

GENERAL CORE SKILLS

. Strong administration - excellent organisational & communication

skills, office & departmental management.

. Customer Focus - successfully delivered excellent customer service in

private & public sector.

. Negotiation - proven negotiation skills with senior management which

have achieved business objectives whilst understanding the need for

developing ongoing positive relationships.

. Planning, problem solving, multi-tasking and great time management

skills.

. Ability to work under pressure in an effective, calm and efficient

manner; an absolute necessity when working within police environments.

COMPUTER EXPERTISE

Windows applications, MS Office applications; Spreadsheet software; Tour

Operator Reservation Systems.

UK Police National Computer; & other Intelligence & Interrogation

Systems.

EXPERIENCE AND ACHIEVEMENTS

GOVERNMENT SERVICE, London,England

Sept 2002 - June 2011

Licensing Officer

Working within the parameters of Government regulations, producing

certificates for the public. Ensuring all security documentation is

correctly completed, collated and processed, updating data to ensure all

licences are legal, valid and the issuance poses no security threat.

Key Achievements

. Obtained Police qualifications in internal security systems and police

processes.

. Inducted as member of the Central Casualty Bureau - emergency response

team

. Diplomas in - Business & Administration & Pitmans Minute-Taking

. Devised New computer based recording system for licences, providing

instant access and links to Police System.

. Controlled Database management of Firearms Licensing System.

Intelligence Researcher

Working alongside Police Investigation Teams on high profile cases.

Researched both suspects and victim throughout each assigned enquiry.

Working closely with forensic teams, analysts and investigating officers,

responsible for identifying data relating to any part of the police

enquiry.

Key Achievements

. Time management - Proven ability to work under time pressure in an

effective, calm and efficient manner.

. Qualified in research and analysis in Intelligence databases.

. Sensitivity on high profile cases that had intense media interest.

Resources Officer - Finance & Resources

Liaison for new detectives joining the division, for resources to

assist with their jobs.

Key Achievements

. Learned new processes, regulations and strategies within the Police

service.

THE HERMIS TRAVEL GROUP - Tour Operator, London, England

Product Manager, America

Responsible for selecting content for the North America holiday programme.

To implement, negotiate & contract advantageous US contracts which

contributed towards the financial success of the brands. Responsible for

all brochure production - including; composing text and photography, proof-

reading, editing, costing and designing.

Key Achievements

. Selected, contracted & negotiated all aspects of profitable USA

package holidays.

. Produced and Designed brochures.

NORTH AMERICAN VACATION HOMES - Sussex, England

General Manager

Key Achievements

. Implemented a new booking & reservation system for vacation rentals.

. Recruited, trained and managed the reservation & sales support staff

. Organised Trade Shows & events.

Other Key Positions held,

Unijet Travel Ltd - Contracts Manager; Go America Tours Ltd - Office

Manager; American Airlines - Security Agent at London Heathrow; Intasun

Holidays - Product & Contracts Manager; Jetsave Holidays - PA to Contracts

Manager; Laker Airways - Commercial Executive; Eros Travel - School Tours

Executive;

EDUCATION & DIPLOMAS -

Canada - Intermediate level in French.

UK - Diploma in Business & Administration; Pitmans (Shorthand &) Typing &

Minute Taking Course;

UK High School Diplomas in French; Mathematics; Geography; English Language

& Literature; Accounting;

Textiles & Design;

UK & Canadian References can be supplied.

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