Customer Service Project

Serge Mbuyamba

Rosemont, IL

*****************@*****.*** - 312-***-****

WORK EXPERIENCE

Deployment Technician

Peak Systems,Inc. - Chicago, IL - September 2013 to Present

Responsibilities

•Successfully work with deployment team on the installation and configuration of new systems for end-client.

Migrating user from Windows XP to Windows 7

•Maintain high quality of project deliverables by positively impacting the customer satisfaction. Interface and

communicate daily with end-user client and provide any technical support assistance needed.

•Responsible for escalating technical issues that arise during service delivery to site POC.

Customer Service Associate/Banquet

Fairmont Hotel - Chicago, IL - 2006 to Present

Responsible for set up of all meeting/function rooms to guest specifications.

• In charge of transporting heavy materials such as staging, tables, chairs, dance floors from storage area to

meeting rooms.

• Coordinates the breakdown of all meeting rooms where meetings have concluded and return materials to

storage.

• Maintains established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable

at all times.

Computer Help Desk/ Customer Service Associate

Antwi-tech Inc - Chicago, IL - 2012 to May 2013

Responsible for providing desktop and hardware support for customers and equipment.

• Answered user inquiries regarding computer software or hardware operation to resolve problems.

• Entered commands and observe system functioning to verify correct operations and detect errors.

• Set up equipment for customer use, performing or ensuring proper installation of cables, operating systems,

or appropriate software. (Disk cleanup, Defrag, Anti-virus, Anti-malware)

• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or

installation specifications.

• Maintained records of daily data communication transactions, problems and remedial actions taken, or

installation activities.

• Interpreted technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve

problems or to provide technical assistance and support.

• Trained and provided support for diverse groups of users.

• Managed PC support and management support duties as needed.

EDUCATION

Bachelors of Applied Science in Information and Network Technology

Westwood College - O'Hare Airport Campus - Chicago, IL

August 2013

ADDITIONAL INFORMATION

Operating Systems: Windows Server 2003/2008, Windows 7/Vista/XP. Linux: Fedora, Ubuntu

Applications: Office:Word/Excel/PowerPoint/Project (2003/2007/2010), Open Office.Virtualization: Virtual Box,

XP Mode. Remote Access.

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