Engineer Sales

oward

H Dan Brooks

Cell: 404-***-**** e mail: *******@*******.***

NETWORK SYSTEMS/SALES ENGINEER

Network professional with over a decade of experience in Information Technology, Network Engineering, and Sales

Engineering. Companies I have worked for include many leaders in the networking industry as well as leaders in the use of

technology for improving business processes.

Extensive technical knowledge in Campus, Data Center, VOIP/SIP, and Aruba Wireless Mobility.

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Proven ability to communicate between technical and non technical people. (C Level to Technician)

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Proven ability to work effectively in stressful situations and under tight deadlines

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Proven ability to work in a team environment or on my own with little supervision

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Ability to learn new products and skills on my own without formal training

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Ability to work in a virtual sales team environment using MS Office, Lync, and SFDC

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Technology Skills (In Support of Above Tasks)

Technology Skills

Companies Where I Utilized These Skills

Total Years

Wireless Mobility Solutions (802.11) Dell/Aruba, Cisco, Nortel 8 Years

10 and 40 Gig Ethernet Core Dell 2 Years

Data Center Network / Storage Dell 2 years

Chassis Based Server/Storage/Net Dell 2 Years

VMWare Dell 1 Year

IP Networks (Routing and Switching) Dell, Cisco, Nortel Over 12

Voice Networking IP, SIP, TDM Dell, Cisco, Nortel Over 12

Unified Communications Dell, Cisco, Nortel 7 Years

Call Center Applications Cisco, Nortel 5 Years

Server Load Balancer / AcceleratorNortel 2 Years

VPN, IDS, IPS, Firewall Dell, Cisco, Nortel 5 Years

Carrier Sales Nortel Networks 2 Years

Project Management Nortel, Dixie, Shaw 3 Years

CAREER HISTORY

03/2011 – 09 2013

DELL – Network Systems Engineer

Network Specialist for 10/40Gig Data Center Networking, Campus LAN, and Wireless Mobility Solutions. Met with

customers to discuss data needs and created customized network designs to increase capacity, and reliability within

budget restraints. Managed the technical relationship with customers, partners, and Account Executives. Responsible

for salesforce.com reporting. Created and presented solutions, created quotes, proposals, BOM’s, Visio drawings, and

RFP responses. Managed customer demo’s. Positioned and installed 10/40Gig Core switches to select customers who

qualified for Seed Program. Installed wireless demo/POC which could include installing a new wireless infrastructure

for an entire building. Product portfolio includes Cloud Computing Systems, Data Center Switching, Campus LAN

Switching, Distributed Core Solutions (Force10), Wireless Solutions (Dell Branded Aruba), Hadoop, SDN, Sonic Wall,

as well as many other Vendor provided solutions to provide a turn key solution to the end customer. For more info on

Dell Solutions: http://www.dell.com/networking

12/2010 – 03/2011

CISCO SYSTEMS – Unified Communications Systems Engineer (TAC)

Cisco Small Business Support Center (Concentrix). Providing pre and post sales support for Unified Communications

Manager (UC500) associated switching and routing hardware and applications. Including: wireless mobility, Cisco

Unity Express, Cisco Call Manager Express. In depth troubleshooting of VOIP, SIP protocol, SIP trunking, voicemail,

call center, gateways, and Cisco IP Phones.

11/2008 – 12/2010

BROOKS BUSINESS SYSTEMS – Systems Engineer

BBS provides contract Systems Engineering Support to clients by the hour. BBS makes up the technology gap in small

Systems Integrators where it is not feasible to hire full time technical employees.

07/1995 – 03/2008

NORTEL NETWORKS / BAY NETWORKS – Sales Engineering

Met with customers to discuss data needs and created customized network designs to increase capacity, and reliability

within budget restraints. Managed the technical relationship with customers, partners, and Account Executives. Created

and presented solutions, created quotes, proposals, BOM’s, Visio drawings, and RFP responses. Managed customer

demo’s. Specialist for switching and routing, wireless mobility, call center applications, and VOIP / Digital PBX

systems.

NETWORK SALES ENGINEER Channel and Direct Sales southeast (2002 – 2008)

SE MANAGER/ PROJECT MANAGER, Carrier IP Services Sales Division (Nortel) (2000 – 2002)

Managed a team of six Pre Sales Systems Engineers covering LEC’s and CLEC’s in the Southeast. Built a pre and post

sales engineering team in a “Startup” division. The largest account win was the BellSouth wholesale broadband

division The BellSouth project has given me the experience of how a new product is sold, tested, certified, installed and

maintained within a LEC (Local Exchange Carrier).

CHANNEL SALES ENGINEER NETWORK SYSTEMS (Bay Networks) (1995 – 2000)

Partner Training and support for designing and selling Bay Networks ATM, 10/100/1000 Ethernet, Token Ring, VPN, and Router solutions.

Bay Networks introduced the first 10/100 Ethernet switch to the industry

08/1992 – 07/1995

DIXIE YARNS, Technical Support Manager

Technical Support Manager, Managed supervisors and technicians in help desk, mainframe operations, LAN / WAN

operations, PC maintenance, and PBX support. Managed Project to downsize systems from IBM mainframe to LAN

Based SQL Servers and PC’s. Handled all aspects of WAN installation of data services, routers, switches, voice tie

lines, network connections, and network management (HP Openview)

06/1990 – 08/1992

SHAW INDUSTRIES, Systems Engineer

Worked with plant managers and engineers to develop factory floor automation, and plant wide information systems.

Managed Project to install routers, switches, Cat5 cable and fiber, for a Banyan Vines based LAN/WAN network which

connected all of Shaw’s Distribution Plants.

04/1988 – 06/1990

EDS, General Motors Systems Engineering Development Program

Worked with a core group of EDS engineers to establish the first IP based WAN in General Motors using Cisco

Routers, Ethernet, Sun, HP, and Silicon Graphics workstations used for Finite Element Analysis.

02/1980 – 01/1988

US Navy

F 14Tech, Avionics Instructor, Battalion Company Commander

EDUCATION / CERTIFICATION

MS Operations Management University of Arkansas BS Industrial Technology Southern Illinois University

CVoice Cisco Certified Network Professional CVoice exam completed

ACMA Aruba Certified Mobility Associate

CCNA Switching and Routing, CCNA Voice

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