Microsoft Exchange Enhineer

RANJIT SINGH

Sr. Consultant, Microsoft Technologies

Tel.: +1-832-***-****

email: *************@*****.***

PROFESSIONAL SNAPSHOT

. Over 6 years 10 months of experience in Implementation, Installation,

Administration, Support, Disaster Prevention and recovery Systems.

Expertise includes extensive technical knowledge and experience on

Windows 2000/2003/2008 Server, Microsoft Exchange Server

2000/2003/2007/2010, Office Communicator server 2005/2007 R2,

Blackberry Enterprise server 4.2/5.0 and Microsoft Lync 2013.

. Technical Expertise:

. Exchange server 2000/2003/2007/2010

. Office Communicator server 2005/2007 R2

. Windows Server 2000/2003/2008

. Mobile Iron

. Blackberry administration 4.2/5.0/10

. Goodlink Mobile management

. Microsoft Lync 2013

. Iron Port

. Enterprise Vault and E-mail archiving

. Active Directory

WORK EXPERIENCE

Organization : HP Global Soft Pvt Limited

Duration : August 2010 - March 2014

Project: Marathon oil Corporation (MRO)

Role: Service Delivery consultant-III

. Involved in day to day operations of Exchange 2010 messaging

infrastructure for 9000 users

. Successfully upgraded entire Exchange infrastructure to 2010 RU2 SP6

. Prepared patching, blackberry upgrade Documents

. Involved in upgrade of Blackberry infrastructure to 5.0.4 MR6

. Handling Microsoft Lync 2013 end-user issues

. Exchange Server Patch Management (Service Pack, Hot Fixes & Critical

update)

. Monitoring the exchange environment using scom and troubleshooting

using power shell

. Running Power shell command to check the health of the servers

Received project star award

Project: KPMG (UK)

Role: Service Delivery consultant-III

. Designed and implemented Blackberry 5.0.3 infrastructure for 6000

Users.(Project Work for 2 Months)

. Completed Migration of 6000 users from BES 4.1.7 to 5.0.3 MR1

. Successfully upgraded Blackberry 5.0.3 infrastructure of 11 servers to

5.0.4 MR1

. Provided training for BES 10

. Completed Migration to OCS 2007 R2

. Migrated all the users from Exchange 2003 to Exchange 2010

successfully (Project work for 3 months)

. Worked on Exchange 2010 issues related to post migration

. Using Power shell commands in day to day work

. Exchange Server Patch Management (Service Pack, Hot Fixes & Critical

update)

. Monitoring and managing Mobile devices using Mobile Iron

Customer Appreciation for successfully completion of Build and Migration of

BES 5.0.3 MR1

Best Team Award for Q2 2013

Project: Pfizer Pharmaceutical (Global)

Role: Service Delivery consultant-II

. Troubleshooting Email routing problems

. Message Tracking on Hub/Edge Servers

. Administration of 2003/2010 mailboxes

. Implementation of E-mail Policy

. Monitoring and managing Exchange daily backups

. Mailbox restoration

. BES 5.0.4 and 4.1 Administration of Blackberry end user support

. Recovery of mail messages from backups or mail data stores

. Providing high availability solutions for Exchange servers 2010.

. Configuring disaster recovery plans for Exchange server 2003/2010

. Configuration and troubleshooting Symantec Enterprise Vault 9.0.2

. Handling Live Communication Server 2005/ OCS 2007 end-user issues.

. Exchange Servers administration, troubleshooting and application break

fix support

. Exchange Server Patch Management (Service Pack, Hot Fixes & Critical

update)

. Handling Elevated tickets/calls for any kind of Exchange issue

. Experience on solving the problems remotely by capturing the desktop

with the help of Web-Ex and Net meeting

. Providing Iron Port and Proof Point Gateway servers end user support

. Point of contact for restore/Backup related tickets

ITO Hero for January 2011 (Achieved 1st position in top 5)

Customer Appreciation Award on March 2012

Award for Completing the Proof Point CIP

L2 Team Spoc (Taking care of escalation and Team Lead activity)

Blackberry, Proof Point and exchange spoc

Organization : Microland Pvt Ltd.

Duration : May 2007 - August 2010

Project: Messaging Infrastructure for GE (General Electric Company).

Role: Administrator Messaging

Technical Environment: Spread throughout the Globe Nearly 450,000 mailboxes

on100+ Exchange 2003 Cluster servers, 40 Front Ends, 100 Domain

Controllers, 40 Blackberry servers, Good link & Intellisync Servers,

Ironport Relay Servers, Public Folder Servers and DL Expansion Servers.

Operating System: Windows 2003 Enterprise server.

Software Application: Microsoft Exchange 2003, Blackberry Enterprise

Server, Intellisync, Good link, Sophos AV for Windows, Async OS for

Ironport Servers, WSUS servers, Opsware servers.

Major Responsibilities:

. Proactive scheduled maintenance of the Exchange servers on weekly and

monthly basis which includes installing any new patches as per

Microsoft standard, failover and fallback of the resources between the

Exchange clustered nodes.

. Testing new software in LAB Environment.

. Validating Patches or fixes released by Vendors (Ex: MS, RIM).

Including critical MS Security patches, hot fixes, HP tools, Hardware

drivers, Firmware on staging servers and implementing them on the

production Environment.

. Use of WSUS servers and Opsware servers for rolling out patches to

multiple servers.

. Deploying new exchange server, Global Catalog, Front-end servers,

Blackberry server, Expansion Server as per client's requirement.

. Building POA's for change process and implementation.

. Coordinating with different lines of services and ensuring that SLA's

are never missed.

. Managing and Updating Change Management Database.

Project: Messaging Infrastructure for GE (General Electric Company).

Roles: Administrator (L2 Team)

Major Responsibilities:

. Providing level 2 support escalated issues on issues with Outlook,

Blackberry

. Remotely administrating exchange environment

. Proactively monitoring and troubleshooting all the alerts generated on

the servers

. Migration of mailboxes within Exchange 2003 Environment.

. Owning and updating internal KB for trouble shooting the issues.

. Involved in Capacity Management and mailbox movement.

. Troubleshooting Mail relay / Mail flow issues.

. Managing clustered Exchange servers, stand alone servers, Front end

servers, Global catalog servers, Mail Expansion servers, Black berry

servers, Intellisync servers.

. Responsible for vendor co-ordination with HP, Blackberry, Microsoft on

Escalated issues, Analysis of issues to provide RCA for deriving FMEA.

. Administration and Troubleshooting of Blackberry Environment

. Monitoring and managing Mobile devices using Zenprise

MAX Award Achiever for Effective planning on Blackberry Migration

Six Sigma certified

TRAININGS UNDERGONE

. Microsoft Official Training on Exchange Server 2010

. Internal Graduate Engineer Training

. Six Sigma Green Belt & ITIL V3 Foundation

. Blackberry Enterprise Server 5.0 from Research in Motion

EDUCATION DETAILS

BACHELOR OF ENGINEERING (B.E.) (Electronics and Communication) (VTU)

Certifications:

. Microsoft Certified System Administrator ( MCSA)

. Blackberry Certified Professional (BCP) on Blackberry Enterprise

Server version 5.0

. Microsoft Certified IT Professional ?MCITP?

. Microsoft Certified Technology Specialist ?MCTS?

. ITIL V3 Foundation Certificate

Personal Details

Address 8989 West Road, Apt # 1014, Houston, TX-77064, USA.

Mobile +1-832-***-****

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