Quality Assurance Manager

DAVID T. TRAN

New York, NY 415-***-****) *********@*****.***

SUMMARY STATEMENT

IT professional with 15 years of technology industry experience, with expertise in Software Quality Assurance, Performance

Engineering, IT Operations, IT Adoption/Integration, Management, and Development. My experiences in delivering IT

solutions and building organizations has provided me a unique skill set in developing solutions for an array of technologies

and projects.

ACHIEVEMENTS

Spear headed Stella & Dot’s BEHAT and Calabash automation development and practices reducing regression

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testing by 465%.

Project/technical manager in delivering HP Quality Center upgrade and optimization strategy generating a costs

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savings of $550k/yr.

Directed savings of $1.2M in server costs by consolidating stand alone application and hardware resources onto

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VMware images, which were underutilized, and or end of life.

Directed $320k cost savings applying statistical modeling controls to Teradata MIPS peak and non peak runs,

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removing test jobs from production, and prioritizing job ques.

PROFESSIONAL EXPERIENCE

CreateThe Group, New York, NY 09/2013 03/2014

Creative design agency focusing on e commerce solutions and marketing strategy.

QA Director

• Thought leader in leading and driving CTG’s IT overhaul; agile practices, adoption of Behavior Driven

Development, Performance Engineering, SDLC processes/procedures, QA automation BEHAT, continuous

integration and deployment.

• Managed and road mapped 11 Black Box QA analyst globally distributed across EU and US. Drove a team of

Developers, Account, and Project managers in alignment with BDD practices and Agile adoption as part of the

SDLC revamp.

Stella & Dot, San Bruno, CA 08/2012 09/2013

B2B/B2C e commerce jewelry retailer specializing in providing an entrepreneurial platform in building a retail business.

Sr. QA Manager

• Built automation architecture for Stella & Dot leveraging BEHAT and Calabash.

• Set stage for growth with IT automation solutions; built Jenkins CI Infrastructure, adoption of Behavior Driven

Development, and framework for Continuous Deployment.

• Establish and implement best practices for QA as we adopt an Agile process; enhance automation, envision and

drive IT practices, and provide cross pollination of practices throughout IT.

• Revamped Stella & Dot’s IT organization in adopting Behavioral Driven Development (BDD) as part of the Agile

transformation.

One Kings Lane, San Francisco, CA 06/2011 08/2012

Leading flash sales ecommerce retailer specializing in designer home furnishings with 72 hour promotional cycles at prices

up to 70% off retail.

Sr. QA Lead

• Managed and built technical production support team in triaging both client side and internal applications.

• Developed automation, performance, and capacity modeling strategy leveraging Multi mechanize Cucumber, and

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OpenTSDB.

GAP INC., San Bruno, CA 2003 2011

One of the largest specialty retailers, with approximately 3,000 stores and revenues of more than $14 billion.

Senior QA/Performance Engr. Mgr.

Architected Gap’s Enterprise Software Quality Assurance organization focusing in building a “Test Center of

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Excellence” and alignment with Gap’s ITIL implementation driving standards for internal QA teams and external

vendors.

• Delivered and led QTP automation initiative for Oracle Financial Services integration.

• Managed a $300k expenditure budget in evaluating open source and COTS tools in delivering the most effective

solutions in supporting QA, Performance, and Capacity Planning & Modeling Services (CPMS).

Senior Systems Engr/QA

• Technical lead consulting on systems design, coordinating deep dive production issues, provided

governance/oversight of all IT deliverables, and allocation of performance engineering resources.

• ERP integration subject matter expert providing initial engagement with IT and Business in scoping work and

translating performance requirements.

Senior Systems/Performance Lead

Created and managed the Capacity Planning & Modeling Services organization to optimize and model production

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hardware and application systems

Performance Lead in managing multiple vendor performance teams, specifically providing strategy, Load Runner

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scripting, and oversight of performance test deliverables

UpShot, IT Consultant 2002 2003

EVEO, Sr. QA Manager 2001 2002

Consilient, Sr. QA Server Lead 2000 2001

ZEFER, Senior Developer/QA Lead 1999 2000

Grainger Internet E Commerce, Senior Developer 1999 2000

US WEST Communications, Y2K Developer 1996 1999

EDUCATION

M.S. Management of Software Systems & Development, Carnegie Mellon Univ., Pittsburgh, PA

B.S. Industrial Engineering, University of Nebraska, Lincoln, NE

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