Manager Management

IT MAnager Director Architect

Goal-oriented and results-driven professional with proven track record of

success in operating local and wide area networks with related services.

Thrive in an environment of constant challenge and diversity combined with

consistent history of reducing costs, improving efficiency, and increasing

productivity. Hands-on manager with the ability to lead, motivate, and

coordinate technical teams and projects. Efficient with planning and

supervising technology implementations and upgrades.

Areas of Expertise

. Infrastructure design, procurement, implementation and management

. Network/Voice Over Internet Protocol (VoIP) Design and Implementation

. Wireless Wi-Fi network implementation and management

. Operational Management and Monitoring

. Capacity/Performance Analysis, Planning, Budgeting

. Fault tolerance and Disaster recovery

. Vendor/Carrier Management, Negotiation, Billing, and Cost Analysis

. IT security

Professional Experience

Wipro, Dallas, TX 2013-Present

Network Architect - Wireless Tower Lead

Technical lead supporting wireless network infrastructure for Neiman Marcus

across 105 locations. Provide operational support of wireless network on

Aruba and Cisco supporting 7000 concurrent users, also maintain Airwave

platform for wireless network performance management. Assist team on the

implementation of DNS/DHCP/NTP/IPAM on Infoblox appliances. Work with on

and offshore team to establish operational effectiveness. Other duties

include engineering support for new facilities and applications to meet

business needs.

Maxim Integrated Products, Dallas, TX 1998-2012

Director of Network Services

Held liable for all facets of the Maxim network, including telephone and IT

security throughout 70 domestic and international locations. Formed team of

12 professionals supporting operations, planning, reporting, expansion, and

refresh. Conducted evaluation on new technology and applied appropriate

solutions to achieve business needs of 10,000 global user community.

Handled and secured $4.2M capital budget and $1.5M operational budget.

Notable Accomplishments:

. Led the transition of corporate wide area network (WAN) from Internal

Protocol Security (IPsec) Virtual Private Network (VPN) over Internet

Server Provider (ISP) to a well-supervised multiprotocol label

switching (MPLS)-based Internal Protocol (IP) network through the use

of numerous classes of service to support data, video, and VoIP .

. Provided the complete upgrade with minimum service disruption, while

retaining similar low-cost price structure as ISP connectivity.

. Led the successful implementation of high-availability (HA) wide area

network (WAN) service for both corporate and manufacturing sites, with

100% uptime service goal and 99.996% actual for seven HA sites.

. Devised and enforced global VoIP unified communications system which

was integrated into legacy Nortel environments to expand system

lifetime and offer a migration path to unified communications.

. Played a key role in implementing global dialing plan using site

codes, resulting in all intra-company calls riding the MPLS network

for zero cost calls.

. Sustained a high ratio of 833 users per support head count through the

use of industry experience and expertise to employ technologies that

minimize administration overhead and support standardization

throughout the sites.

. Implemented monitoring, providing alert for outages, baselines for

performance/utilization, validation and enforcement of service level

agreement (SLA). Maintained HP server infrastructure to support all

monitoring tools and software.

. Successfully directed the renegotiation of numerous network and

telephone carrier contracts that accumulated approximately 22%

savings.

. Developed and instituted efficient telecommunication expense

management, which resulted to consolidated expenses with invoice

validation and dispute management.

. Provided refresh of local area network (LAN) and data center network

to deliver fault tolerance and 10GB connectivity; made use of Hewlett-

Packard (HP) A-series hardware's discount and lifetime warranty to

reduce yearly support costs.

. Implemented Riverbed WAN acceleration and optimization technology to

improve network performance and efficiency.

. Established the IT security roll at Maxim, providing policies,

incident management, audit management and best practice.

. Implemented Digital Loss Prevention (DLP) system, which helped

upgraded security posture and identification of intellectual property

leakage.

. Established Internet access content filtering by classifying site

restrictions, which prevented inappropriate and malicious content

access that avoided occurrence of malware and virus infections.

. Implemented Wi-Fi access, WPA-2 security, 802.11a and 802.11g, 802.11n

throughout the company.

. Organized the complete infrastructure, such as LAN, WAN, Wi-Fi,

telephone, and all services for new large-scale facilities in the

Philippines which consisted of 1,500 employees; Dallas with 500

employees; and San Jose involving 1,500 employees.

. Strategically planned and executed new main corporate data center

within Dallas, which provided high-availability network and high-

capacity data service throughout Maxim.

. Implemented corporate wide DNS/DHCP/NTP/IPAM with Infoblox appliances.

FirstPlus Financial, Dallas, TX 1998

UNIX Group Manager

Delivered a comprehensive system administration support to Sun Enterprise

servers, Oracle, and Progress database. Collaboratively worked with the

assigned team to identify systems for purchase, installation,

configuration, routine maintenance, and system health and performance

monitoring. Performed other tasks, such as system documentation utilizing

Visio and backup/recovery strategies while writing and sustaining Shell

scripts.

Notable Accomplishments

. Spearheaded the procurement and setting up of Sun Enterprise servers

and environment to provide support to new PeopleSoft application.

. Successfully initiated and launched effective system resource

monitoring.

Earlier Career

Telos Federal Systems, Lawton, OK

System Administration Group Leader

Education

Texas Institute, Dallas, TX

Coursework in Data Processing and Programming

Project Management Institute

The Project Success Method - 2011

Quality-One International

Eight Disciplines of Problem Solving - 2012

Certifications

CCNA

CompTIA network +

Technical Skills

Transmission Control Protocol/Internet Protocol

(TCP/IP) Ethernet 10Gb Ethernet Virtual Local

Networking area Network (VLAN) Quality of Service (QOS)

DiffServ Type of Service (TOS) Virtual Router

Redundancy Protocol (VRRP) T1 T3 Ethernet MAN

Packeteer Syslog NetFlow sFlow Wi-Fi Aruba

WCCP

Switching: Cisco HP A series Bridgewave gigabit

Ethernet microwave backhaul

Network Management:

CA Spectrum Sniffer NetScout Chariott Mazu

Profiler Airwave AMP Solarwinds

Open Source Tools:

Nagios (Multi Router Traffic Grapher (MRTG) CACTI

Wireshark Iperf

Computer Systems UNIX: Solaris Hewlett-Packard Unix (HP-UX) Linux

SCO

Windows: 2003 2008 Server XP Windows 7

Server HW: HP ProLiant DL 100/300/500 HP

BladeSystem c7000 HP Virtual Connect

Cisco Adaptive Security Appliances (ASA) Private

Internet eXchange (PIX) Cisco 3000 Series

Network Services Concentrators VPN SSL

DNS/ DHCP: Vital QIP BIND Infoblox Appliances

Radius: Clearbox Microsoft Internet Authentication

Service (IAS)

Content Filtering: Websense, transparent proxy,

firewall integrated

DLP: Websense

Directory Service: Lightweight Directory Access

Protocol (LDAP) Active Directory

Video Conference: Vidyo Skype Polycom FX

PolycomVSX MGC-50 SE-200

Telephone Systems Nortel Option 61/81 and CS1000 Contact Center

Telephony Manager Shoretel Enterprise Contact Center

(ECC) Mobility

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